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Dana Roberts
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Experience
Other titles
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I'm offering
I am an experienced manager, leader and team player who thrives on achieving personal and team success. I have a 10 year plus telemarketing and managerial track record within fast paced environments. I have been responsible for leading teams of between 5 - 20 employees, whilst successfully employing best practices that improve efficiency, reduce operational costs whilst maximising business sales and productivity
I am highly experienced in meeting and exceeding deadlines, performance and sales targets both within the B2B and B2C markets personally and as a team effort as well as ensuring excellent customer service is always maintained
I have a professional and positive attitude, excellent organisational, time management and problem solving skills. I am able to stay focussed and lead by example and strive to maintain a cohesive team.
I am highly experienced in meeting and exceeding deadlines, performance and sales targets both within the B2B and B2C markets personally and as a team effort as well as ensuring excellent customer service is always maintained
I have a professional and positive attitude, excellent organisational, time management and problem solving skills. I am able to stay focussed and lead by example and strive to maintain a cohesive team.
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - 2019
job
Audience Engagement Executive/Financial Researcher
Euromoney Institutional Investors.
- Nov (temporary position)
• Contacting senior level corporate clients and prospects globally within various industries to enlist their participation in research projects on various financial related topics.
• Identifying and contacting relevant participants to various conferences/summits
• Engaging with and identifying senior decision makers within organisations in order to drive and increase conference sales on various global events
• Working from a database of current clients as well as generating leads of suitable participants.
• Working collaboratively with the wider research team to ensure that all research is presented in an accurate, confidential and timely manner.
• Data cleansing and updating the database
• Maintaining and building strong relationships with clients and internal stakeholders.
• Contacting senior level corporate clients and prospects globally within various industries to enlist their participation in research projects on various financial related topics.
• Identifying and contacting relevant participants to various conferences/summits
• Engaging with and identifying senior decision makers within organisations in order to drive and increase conference sales on various global events
• Working from a database of current clients as well as generating leads of suitable participants.
• Working collaboratively with the wider research team to ensure that all research is presented in an accurate, confidential and timely manner.
• Data cleansing and updating the database
• Maintaining and building strong relationships with clients and internal stakeholders.
Research, Database, Sales, Researcher
2019 - 2019
job
Sales Team Coach/Supervisor
Eurocentres.
• Training, leading, motivating and coaching a team of sales executives
• Monitoring sales performance
• Conducting 1-1's and staff appraisals
• Recruiting and training new telemarketing staff
• Updating the CRM
• Conducting sales presentations
• Compiling sales reports
• Qualifying and conducting telemarketing calls
• Monitoring sales performance
• Conducting 1-1's and staff appraisals
• Recruiting and training new telemarketing staff
• Updating the CRM
• Conducting sales presentations
• Compiling sales reports
• Qualifying and conducting telemarketing calls
Coaching, CRM, Training, Telemarketing, Sales, Monitoring, Coach
2017 - 2019
job
Sales/Business Manager
FPW Services Ltd.
• Has single-handedly increased company's annual sales by over £500,000
• Assisted in producing all marketing materials in order to improve the business image
• Implemented strategies that have resulted in a more motivated and productive workforce
• Hiring and training of any new staff
• Leading and monitoring a team of 12
• Conducting staff appraisals
• Responsible for monitoring all invoices
• Preparing monthly reports on business performance
• Responsible for approving all business expenditure
• Ensuring performance, productivity and quality is met
• Build and manage customer database and company website
• Preparing tenders for commercial contracts
• Preparing and sending quotations
• Resolving customer complaints escalated in a satisfactory and timely manner
• Keeping informed of competitor activities in order to maintain competitiveness
• Ensuring all employees are adhering to Health and Safety practices
• Visiting commercial customer sites for consultations and to survey properties
• Liaising with business stakeholders such as solicitors, estate agents, equipment suppliers
• Assisted in producing all marketing materials in order to improve the business image
• Implemented strategies that have resulted in a more motivated and productive workforce
• Hiring and training of any new staff
• Leading and monitoring a team of 12
• Conducting staff appraisals
• Responsible for monitoring all invoices
• Preparing monthly reports on business performance
• Responsible for approving all business expenditure
• Ensuring performance, productivity and quality is met
• Build and manage customer database and company website
• Preparing tenders for commercial contracts
• Preparing and sending quotations
• Resolving customer complaints escalated in a satisfactory and timely manner
• Keeping informed of competitor activities in order to maintain competitiveness
• Ensuring all employees are adhering to Health and Safety practices
• Visiting commercial customer sites for consultations and to survey properties
• Liaising with business stakeholders such as solicitors, estate agents, equipment suppliers
Marketing, Training, Contracts, Database, Sales, Website, Monitoring, Health, Safety, Contracts, Manager
2017 - 2017
job
Market Research Telephone Interviewer
IFF Research.
(Contract)
• Responsible for conducting both B2B and B2C market research interviews on predominantly social issues, government projects, educational institutions and charities, also on behalf of various financial and IT institutions both nationally and internationally
• Responsible for conducting both B2B and B2C market research interviews on predominantly social issues, government projects, educational institutions and charities, also on behalf of various financial and IT institutions both nationally and internationally
Research, Market research, B2B, B2C, It, Social
2015 - 2016
job
Market Research Telephone Interviewer
Resource Market Research.
(Contract)
• Conducted project briefings
• Supervised and assisted in training a team of telephone interviewers of between 20 to 30
• Proactively sourced key decision makers and conducted B2B qualitative and quantitative market research interviews primarily at Director level on behalf of various companies globally.
• Conducted B2C market research interviews nationally on behalf of healthcare organisations, educational institutions and telecommunication companies
• Conducted project briefings
• Supervised and assisted in training a team of telephone interviewers of between 20 to 30
• Proactively sourced key decision makers and conducted B2B qualitative and quantitative market research interviews primarily at Director level on behalf of various companies globally.
• Conducted B2C market research interviews nationally on behalf of healthcare organisations, educational institutions and telecommunication companies
Research, Market research, B2B, Training, B2C
2014 - 2015
job
Customer Service/Telephone
TNS, Ronin, Market Probe & RSM Research.
(Contract)
• Worked on various B2B and B2C projects worldwide
• Worked on various B2B and B2C projects worldwide
B2B, B2C, Customer service, Service
2014 - 2014
job
Door to Door Fundraiser
Home Fundraising.
(Contract)
• Performed fundraising activities on behalf of several charitable organisations
• Performed fundraising activities on behalf of several charitable organisations
Fundraising
2006 - 2014
job
Business/Office Manager
Christ Dominion House Prayer Ministry.
• Recruited and managed a team of 8 permanent staff and 20+ volunteers
• Coached and motivated all staff and volunteers to enhance proficiency of the team
• Managed membership database, undertook marketing activities
• Liaised with various external bodies
• Maintained accurate financial records
• Received payment of items ordered by telephone or email
• Coached and motivated all staff and volunteers to enhance proficiency of the team
• Managed membership database, undertook marketing activities
• Liaised with various external bodies
• Maintained accurate financial records
• Received payment of items ordered by telephone or email
Marketing, Database, Office, Manager
2004 - 2006
job
Employed Complementary Therapist
Transformations.
• Provided complementary services such as Aromatherapy and Counselling
• Marketing of business
• Marketing of business
Marketing
2002 - 2003
job
Sales Administrator/Telesales Executive
MG Direct.
• Made telemarketing calls to identified companies in order to sell company products.
• Conducted various other administrative duties
• Sourced and liaised with suppliers nationally and internationally
• Conducted various other administrative duties
• Sourced and liaised with suppliers nationally and internationally
Telemarketing, Sales, Administrator
2000 - 2002
job
Telesales/Database Executive
Crystal Services PLC.
• Sold various soft services on behalf of the business
• Assisted in training new telesales staff
• Performed other admin duties
• Assisted in training new telesales staff
• Performed other admin duties
Training, Database
My education
St Patricks College
Business and Management degree, Business and Management
Business and Management degree, Business and Management
City and Islington College AND British School of Yoga
Unspecified, N/a
Unspecified, N/a
n/a
Secondary, Level 2 Customer Service Skills
Secondary, Level 2 Customer Service Skills
Hackney College
BTEC, ILEX Certificate Legal Studies (Minor in Information Technology)
BTEC, ILEX Certificate Legal Studies (Minor in Information Technology)
St Hildas High School
Secondary, Including Maths and English
Secondary, Including Maths and English
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