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Senior
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0
jobs
Event Manager
Benjamin Douglas
,
Surbiton, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an extremely confident and outgoing individual, hardworking and ready for a challenge with the ability to thrive in any environment; working either on my own or in a group. I am a quick learner and with extensive experience in management I have obtained excellent organisational and communication skills. I have 9 years of retail experience and over 8 years of managerial experience. As well over 7 years in event management.
Markets
United Kingdom
Language
English
Fluently
Chinese (Mandarin)
Good
Ready for
Larger project
Full time contractor
Available
My experience
2018 - ?
job
Customer Service Representative
Metro Bank PLC.
• Greeting and welcoming customers;
• Opening up various accounts for business and personal customers;
• Finding solutions for customers and advising them on our services;
• Opening accounts for our customers and providing loan and credit card facilities;
• Helping customers with our amazing Magic Money Machines and Safe Deposit boxes;
• Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone);
• Supporting management team and colleagues in running the store;
• Opening up various accounts for business and personal customers;
• Finding solutions for customers and advising them on our services;
• Opening accounts for our customers and providing loan and credit card facilities;
• Helping customers with our amazing Magic Money Machines and Safe Deposit boxes;
• Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone);
• Supporting management team and colleagues in running the store;
Management, Customer service, Service, Safe, UP
2011 - ?
job
Events Manager
unknown.
- Facilitating a variety of events since 2011:
◦ 2014- Present
* Launched my own monthly live music event;
* I started to take on a few projects and provide events services which included: liaising with venue management, PR companies, artist management to help coordinate a number of events, managing budgets, organising promotional material (videos, flyers, banners, online content for social media);
* I gained basic knowledge of a sound engineer and lighting engineer role;
* I also have worked alongside various PR, blog sites, media outlets to promote gigs, concerts, album/ EP launches.
* Organised 2 annual business conferences for Sainsbury's, to present their financial gains and losses, showcase any new lines and products, and celebrate over achieving colleagues and stores.
- I have attained knowledge on how to run events in small and large-scale venues, ensuring health and safety aspects are complied with;
- Worked with Grammy nominated soul duo Floetry, on their Reunion Tour, at Electric Brixton. Stage & backstage management on the night; organised a media list & guestlist; recruited 6 runners for the night; liaised with venue and artist management to ensure all needs were met, and everyone was aware of all and any changes to both nights.
- My live music event has been based and represented in various venues around London including, Mau Mau Bar, Portobello Rd; The Bedford, Balham; Electric Brixton, Brixton; Notting Hill Arts Club, Notting Hill; The Grand, Clapham Junction; Upstairs at The Ritzy, Brixton.
- Maintaining a consistent brand image for my live music event and any other project I am working on;
- Creating and developing campaigns to be used on various social media accounts to connect with prospective customers/ artists and engage with followers;
- Researching hashtags on Instagram to help engage new and current followers;
- Researching trends on Instagram, Twitter and Facebook and implementing any campaigns after looking into the analytics.
◦ 2011-14
* Promoting and organising weekly Monday & Friday club nights;
* 4 sold out nights at a 1500 capacity night club;
* Promoted a number of concerts with a variety of US artists;
* Flyer distribution;
* Managing a team of 5-10 individuals and working alongside bar staff, venue management and security to manage events.
◦ 2014- Present
* Launched my own monthly live music event;
* I started to take on a few projects and provide events services which included: liaising with venue management, PR companies, artist management to help coordinate a number of events, managing budgets, organising promotional material (videos, flyers, banners, online content for social media);
* I gained basic knowledge of a sound engineer and lighting engineer role;
* I also have worked alongside various PR, blog sites, media outlets to promote gigs, concerts, album/ EP launches.
* Organised 2 annual business conferences for Sainsbury's, to present their financial gains and losses, showcase any new lines and products, and celebrate over achieving colleagues and stores.
- I have attained knowledge on how to run events in small and large-scale venues, ensuring health and safety aspects are complied with;
- Worked with Grammy nominated soul duo Floetry, on their Reunion Tour, at Electric Brixton. Stage & backstage management on the night; organised a media list & guestlist; recruited 6 runners for the night; liaised with venue and artist management to ensure all needs were met, and everyone was aware of all and any changes to both nights.
- My live music event has been based and represented in various venues around London including, Mau Mau Bar, Portobello Rd; The Bedford, Balham; Electric Brixton, Brixton; Notting Hill Arts Club, Notting Hill; The Grand, Clapham Junction; Upstairs at The Ritzy, Brixton.
- Maintaining a consistent brand image for my live music event and any other project I am working on;
- Creating and developing campaigns to be used on various social media accounts to connect with prospective customers/ artists and engage with followers;
- Researching hashtags on Instagram to help engage new and current followers;
- Researching trends on Instagram, Twitter and Facebook and implementing any campaigns after looking into the analytics.
◦ 2011-14
* Promoting and organising weekly Monday & Friday club nights;
* 4 sold out nights at a 1500 capacity night club;
* Promoted a number of concerts with a variety of US artists;
* Flyer distribution;
* Managing a team of 5-10 individuals and working alongside bar staff, venue management and security to manage events.
Security, Basic, Social, Manager, Online, Safety, Music, Health, Flyer, Twitter, Social Media, Blog, Content, Analytics, Management, Pr, Event, Facebook, Instagram
2017 - 2018
job
General Manager
Zing Zing Express.
I currently manage a new Chinese takeaway, based in Elephant and Castle.
One of 5 branches in London, and one of the newest. Zing Zing won "Best Chinese Takeaway in the UK" 2017 and after 2 Crowdcube campaigns they have overfunded on both occasions
In this role:
- I have achieved a 4-star food safety rating through EHO (Environmental Health Officer), ensuring all colleagues were working safely and complying with all food safety guidelines at all time, as well ensuring all staff were signed off on various food safety training (COSHH, First aid, Food Allergen & Food Safety Level 2).
- I have increased sales on average by 5k per week with on-going local marketing campaigns by working very closely with the PR & Marketing team and coming up with strategies on how to increase sales and brand awareness within a certain vicinity. This included various promotional online and in-store offers and door to door marketing;
- I oversee all daily operations of a fast paced, Chinese takeaway;
- Leading a team of 15-20 part-time & full-time staff;
- Ensuring the store hits all revenue and financial cost, whilst providing fantastic quality and service to our customers;
- Between Spring/ Summer we take 9-15k per week, and in Autumn/ Winter 14-20k per week;
- I monitor and maintain weekly/ monthly food and labour costs;
- Stock ordering and reconciliation;
- Making sure the store is a safe and healthy place to prepare food and a great place to work for our colleagues;
- Take the lead on staff management, hiring, training, coaching, development and discipline;
- Creating weekly staff schedules;
- Communicate with all third-party companies, engineers, IT services & head offices to resolve any issues;
- Trouble-shooting in store;
- Assist in the kitchen when needed (prep, organising storage, fryer duties), assist with Front of House when needed (entering and taking orders, dealing with customer enquiries/ complaints, taking phone calls and any walk-in customers);
- Ensuring all deliveries go out on time;
- Ensuring all dishes that come out of the kitchen are consistently cooked to a high standard.
Freelance
One of 5 branches in London, and one of the newest. Zing Zing won "Best Chinese Takeaway in the UK" 2017 and after 2 Crowdcube campaigns they have overfunded on both occasions
In this role:
- I have achieved a 4-star food safety rating through EHO (Environmental Health Officer), ensuring all colleagues were working safely and complying with all food safety guidelines at all time, as well ensuring all staff were signed off on various food safety training (COSHH, First aid, Food Allergen & Food Safety Level 2).
- I have increased sales on average by 5k per week with on-going local marketing campaigns by working very closely with the PR & Marketing team and coming up with strategies on how to increase sales and brand awareness within a certain vicinity. This included various promotional online and in-store offers and door to door marketing;
- I oversee all daily operations of a fast paced, Chinese takeaway;
- Leading a team of 15-20 part-time & full-time staff;
- Ensuring the store hits all revenue and financial cost, whilst providing fantastic quality and service to our customers;
- Between Spring/ Summer we take 9-15k per week, and in Autumn/ Winter 14-20k per week;
- I monitor and maintain weekly/ monthly food and labour costs;
- Stock ordering and reconciliation;
- Making sure the store is a safe and healthy place to prepare food and a great place to work for our colleagues;
- Take the lead on staff management, hiring, training, coaching, development and discipline;
- Creating weekly staff schedules;
- Communicate with all third-party companies, engineers, IT services & head offices to resolve any issues;
- Trouble-shooting in store;
- Assist in the kitchen when needed (prep, organising storage, fryer duties), assist with Front of House when needed (entering and taking orders, dealing with customer enquiries/ complaints, taking phone calls and any walk-in customers);
- Ensuring all deliveries go out on time;
- Ensuring all dishes that come out of the kitchen are consistently cooked to a high standard.
Freelance
It, Castle, Go, Manager, UP, Online, Storage, Safety, Health, Development, Marketing, Safe, Service, Sales, Management, Pr, Spring, Training, Operations, Coaching
2006 - 2017
job
Deputy Manager
Sainsbury's Supermarket.
- Through my time in Sainsbury's I have been based in various stores and, had many roles within the company, including Checkout Team Leader, Commercial Team Leader, Fresh Foods & Counters Team Leader, Bakery Team Leader and Manager in Training;
- All roles required me to assist in the day to day running of specific department's and the store; as well as managing different amounts of colleagues; achieving daily, weekly, monthly financial targets; ensuring colleagues deliver excellent customer service and, communicating to colleagues and other members of management in daily huddles;
- I moved across to the Convenience sector of Sainsbury's as Store Supervisor in October 2012. Successfully being signed off as Deputy Manager in late 2014.
- In this role I have experienced a fast-paced side of retail management. It has also given me a stronger insight into the legal and Human Resources side of retail;
- Being a Deputy Manager has required me to run various stores and teams of various sizes; train and coach colleagues and management; organise store schedules; solve a number of financial issues (e.g. banking, sales, waste, shrinkage and labour); take charge of all compliant and legal documents within the store.
The Beat London 103.6FM
Radio Producer January 2013- April 2016
This role involved a lot of creative thinking, paying attention to detail, managing and learning on the spot.
My roles and responsibilities:
• To oversee the running of 2 radio shows;
• Artists & Artist management liaison;
• Arrange and book special guests from the U.K. & USA;
• Create various competitions / games for the show which involved the listeners;
• Structuring and planning a radio shows so it runs efficiently;
• Organising overall content for the show;
• Editing shows and music with various software;
• A technical operator/ engineer for various radio shows, operating volumes, social media screens, recording software;
• Guiding presenters on and off air giving negative and positive feedback when needed;
• And meeting various deadlines in and around the radio station.
- All roles required me to assist in the day to day running of specific department's and the store; as well as managing different amounts of colleagues; achieving daily, weekly, monthly financial targets; ensuring colleagues deliver excellent customer service and, communicating to colleagues and other members of management in daily huddles;
- I moved across to the Convenience sector of Sainsbury's as Store Supervisor in October 2012. Successfully being signed off as Deputy Manager in late 2014.
- In this role I have experienced a fast-paced side of retail management. It has also given me a stronger insight into the legal and Human Resources side of retail;
- Being a Deputy Manager has required me to run various stores and teams of various sizes; train and coach colleagues and management; organise store schedules; solve a number of financial issues (e.g. banking, sales, waste, shrinkage and labour); take charge of all compliant and legal documents within the store.
The Beat London 103.6FM
Radio Producer January 2013- April 2016
This role involved a lot of creative thinking, paying attention to detail, managing and learning on the spot.
My roles and responsibilities:
• To oversee the running of 2 radio shows;
• Artists & Artist management liaison;
• Arrange and book special guests from the U.K. & USA;
• Create various competitions / games for the show which involved the listeners;
• Structuring and planning a radio shows so it runs efficiently;
• Organising overall content for the show;
• Editing shows and music with various software;
• A technical operator/ engineer for various radio shows, operating volumes, social media screens, recording software;
• Guiding presenters on and off air giving negative and positive feedback when needed;
• And meeting various deadlines in and around the radio station.
Banking, ME, Social, Manager, Convenience, USA, Detail, Music, Software, Coach, It, Social Media, Service, Radio, Producer, Sales, Content, Customer service, Management, Human Resources, Training, Retail
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