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UX researcher
Chris Jones
,
Swindon, United Kingdom
Experience
Other titles
Skills
I'm offering
Usability testing
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2017 - ?
freelance
UX Consultant DEFRA Bristol
unknown.
Working as a UX researcher on the Livestock Traceability Program. I interview livestock keepers, hauliers, farm managers and business stakeholders. I also work closely with product owners, interaction designers and other team members to identify opportunities to improve the system of reporting livestock movements.
I also worked on a project to build a system to allow people to manage their 'Water Abstraction' licences online. Both these projects reached GDS beta stage where the focus is primarily to do with resolving usability issues and making sure user needs are met.
I also worked on a project to build a system to allow people to manage their 'Water Abstraction' licences online. Both these projects reached GDS beta stage where the focus is primarily to do with resolving usability issues and making sure user needs are met.
UX, Usability, Interview, Researcher, Usability & UX, Online
2017 - 2017
freelance
UX Consultant John Lewis
unknown.
Short UX research project planning and running usability sessions in the John Lewis usability lab. The project involves validating recent design work that has been carried out on their desktop and mobile websites.
Design, UX, Websites, Research, Usability, Usability & UX
2016 - 2017
freelance
UX Consultant Office
National Statistics.
I am currently working for ONS on the UK Census programme. I am part of an agile development team who are designing a Census service for delivery in early 2017.
My role is to complete an end to end service design to understand the needs of many disparate user groups.
I gather user requirements, carry out prototype testing, guerrilla research, and other regular research activities to a standard that has passed a recent GDS Beta assessment. (Jan 2017)
My role is to complete an end to end service design to understand the needs of many disparate user groups.
I gather user requirements, carry out prototype testing, guerrilla research, and other regular research activities to a standard that has passed a recent GDS Beta assessment. (Jan 2017)
Design, UX, Research, Agile development, Agile, Service Design, Service, Testing, Development, Office, Assessment
2015 - 2016
freelance
UX Consultant
unknown.
I work in an agile development team on a project to re-design the 'Three' app for android and IOS devices. I conduct regular usability tests in Three mobile stores and in a lab to validate the latest design updates.
I also analyse user behaviour through A/B testing, surveys and interacting with an online BETA community.
I worked closely with product owners, visual designers and external developers to identify opportunities to improve the design and translate those ideas into interactive prototypes.
I have also worked on the Three website to improve the phone voucher 'top-up' journey.
I advised the team on App accessibility issues in collaboration with the Digital Accessibility Centre (DAC), working with developers to ensure the App achieved a certified AA rating.
I also analyse user behaviour through A/B testing, surveys and interacting with an online BETA community.
I worked closely with product owners, visual designers and external developers to identify opportunities to improve the design and translate those ideas into interactive prototypes.
I have also worked on the Three website to improve the phone voucher 'top-up' journey.
I advised the team on App accessibility issues in collaboration with the Digital Accessibility Centre (DAC), working with developers to ensure the App achieved a certified AA rating.
Design, IOS, Android, UX, Agile development, Agile, Usability, Website, Surveys, Usability & UX, Testing, Community, Development, App, Online, UP
2014 - 2015
freelance
UX Consultant
St. James's Place Wealth Management.
Conducting in house user research, user requirements gathering, creating user scenarios, refining navigation models, and clickable prototypes.
I interviewed end users and ran workshops to gather requirements and translate them into intuitive experiences. I conducted usability sessions using Morae on PC and Silverback on Mac to evaluate an App design. I then delivered the research findings to diverse audiences using written reports.
I interviewed end users and ran workshops to gather requirements and translate them into intuitive experiences. I conducted usability sessions using Morae on PC and Silverback on Mac to evaluate an App design. I then delivered the research findings to diverse audiences using written reports.
Design, User research, UX, Research, App Design, Usability, Mac, Workshops, Usability & UX, App, PC
2014 - 2014
freelance
UX Consultant
Oxford University Press.
Working in an agile environment I have collaborated in a project team to design a new web site and tablet app for Oxford University Press.
I have been involved in initial concept generation and UX research, including usability testing using Morae on PC, from which I create actionable recommendations. I have produced interactive prototypes, working alongside stakeholders, project managers, solution architects, content authors, external build teams and others to see the project through to completion.
I have been involved in initial concept generation and UX research, including usability testing using Morae on PC, from which I create actionable recommendations. I have produced interactive prototypes, working alongside stakeholders, project managers, solution architects, content authors, external build teams and others to see the project through to completion.
Design, UX, Research, Agile, Usability, Content, Usability & UX, Testing, App, Web, PC
2013 - 2014
freelance
UX Consultant
Scottish & Southern Energy.
UX lead on a project to redesign the SSE's Power Distribution website across mobile, desktop tablet and desktop platforms. I plan and carry out usability testing sessions, communicate the findings to business owners, stakeholders and technical teams and collaborate with project teams within a service design framework to drive practical design decisions.
I was responsible for all aspects of UX research including recommending appropriate techniques, working with participant recruiters and creating test materials including test plans and usability findings presentation.
I also advised SSE on how to develop the UX offering within the company.
I was responsible for all aspects of UX research including recommending appropriate techniques, working with participant recruiters and creating test materials including test plans and usability findings presentation.
I also advised SSE on how to develop the UX offering within the company.
Design, UX, Research, Usability, Service Design, Test, Website, Service, Usability & UX, Testing, Redesign, Power, Framework
2013 - 2013
freelance
UX Consultant
Carphone Warehouse.
Working within the UX team I was involved in a service design project to optimize the user experience in the basket and checkout part of the companies web site.
The project entails working closely with designers, project managers, analytics consultants and other Carphone staff on agile sprints designed to produce quick business benefits. I carried out usability testing with customers at Carphone Warehouse stores and analyst the results to provide actionable recommendations.
The project entails working closely with designers, project managers, analytics consultants and other Carphone staff on agile sprints designed to produce quick business benefits. I carried out usability testing with customers at Carphone Warehouse stores and analyst the results to provide actionable recommendations.
Design, User Experience, UX, Agile, Usability, Service Design, Analytics, Service, Analyst, Usability & UX, Testing, Web
2011 - 2012
freelance
UX Consultant
B&Q.
Working in UX team on both mobile and full website projects. Work included refining the checkout process to minimize basket abandonment on the B&Q website.
I organize user studies to understand user behaviors and build, using these insights user interface solutions. Assist the business to develop content to fit the target user's experience. I work to understand technical considerations with the assistance of the project Technical Lead and, as required, with other internal clients.
Duties include service design, gathering user insights with contextual enquiry, online surveys and running full lab based usability sessions to inform the strategic design of major sections of the website.
I organize user studies to understand user behaviors and build, using these insights user interface solutions. Assist the business to develop content to fit the target user's experience. I work to understand technical considerations with the assistance of the project Technical Lead and, as required, with other internal clients.
Duties include service design, gathering user insights with contextual enquiry, online surveys and running full lab based usability sessions to inform the strategic design of major sections of the website.
Design, UX, Usability, Service Design, Content, Website, Service, Surveys, Usability & UX, Online, Tech lead
2008 - 2011
freelance
UX Consultant Everything Everywhere
unknown.
Bristol.
Working closely with creative, technical and delivery teams to deliver the best possible user focused solutions.
I run collaborative design and service design
Workshops.
This role requires me to understand both business and user goals (and, as appropriate, help to define or refine same with other team members.
I visualize concepts through sketching and other rapid prototyping methods for example using Balsamic, Axure, Photoshop, Visio. I produce site maps, transaction flows, diagrams, interface schematics and prototypes.
I also run usability sessions in the in-house lab. When there are budget constraints I conduct rapid 'discount' usability evaluations and expert reviews.
I represent the creative team at strategy meetings and attend technical planning sessions to discuss proposed IT project solutions with Solution and Enterprise Architects.
Working closely with creative, technical and delivery teams to deliver the best possible user focused solutions.
I run collaborative design and service design
Workshops.
This role requires me to understand both business and user goals (and, as appropriate, help to define or refine same with other team members.
I visualize concepts through sketching and other rapid prototyping methods for example using Balsamic, Axure, Photoshop, Visio. I produce site maps, transaction flows, diagrams, interface schematics and prototypes.
I also run usability sessions in the in-house lab. When there are budget constraints I conduct rapid 'discount' usability evaluations and expert reviews.
I represent the creative team at strategy meetings and attend technical planning sessions to discuss proposed IT project solutions with Solution and Enterprise Architects.
Design, UX, Prototyping, Budget, Usability, Service Design, Rapid Prototyping, Visio, Service, Workshops, It, Usability & UX, Enterprise, ME
2007 - 2008
freelance
UX Design Consultant
unknown.
Bristol,
Working for major clients such as the Environment Agency and educational software company S-cool. Responsible for gathering design requirements,
producing wireframes, visual design, prototyping, usability and implementation of changes to user interfaces using CSS, XHTML.
Creating style guideline documentation, carrying out user testing sessions and feeding the findings back into the design process.
Working for major clients such as the Environment Agency and educational software company S-cool. Responsible for gathering design requirements,
producing wireframes, visual design, prototyping, usability and implementation of changes to user interfaces using CSS, XHTML.
Creating style guideline documentation, carrying out user testing sessions and feeding the findings back into the design process.
Css, Design, UX Design, UX, Prototyping, User testing, Visual design, Usability, Wireframes, Implementation, Usability & UX, Design process, Testing, Software
2006 - 2007
freelance
UX Design Consultant
SciSys UK.
Providing usability consultancy for Scisys' clients e.g. the Environment Agency. Duties included designing e-mail campaigns, storyboarding, HTML prototyping and customer research. In addition, defining the look and feel of various application developments ,using Photoshop, Illustrator, Flash, Fireworks, PowerPoint, Dreamweaver and Indesign.
Html, Design, UX Design, HTML/CSS/Javascript, Powerpoint, UX, Prototyping, Research, Illustrator, Indesign, Usability, Flash, Usability & UX
2002 - 2006
freelance
Design Consultant (Freelance contracts)
unknown.
Responsible for leading a team of web designers working with in-house
development team at UK Online, carrying out usability studies, UI design and customer research sessions.
Participated in the design of the UK Online portal web site.
Flash animation for 'One Brand' marketing agency, storyboarding and designing presentation materials for a major UK financial firm.
Building interactive demo of the 'Auditex' insurance claim system, which
expedites vehicle accident claims. Storyboarding online ad campaigns, initial concept work, creative direction. I also worked for major clients such as
Ordnance Survey, and Nationwide Building Society.
development team at UK Online, carrying out usability studies, UI design and customer research sessions.
Participated in the design of the UK Online portal web site.
Flash animation for 'One Brand' marketing agency, storyboarding and designing presentation materials for a major UK financial firm.
Building interactive demo of the 'Auditex' insurance claim system, which
expedites vehicle accident claims. Storyboarding online ad campaigns, initial concept work, creative direction. I also worked for major clients such as
Ordnance Survey, and Nationwide Building Society.
Flash, Portal, Contracts, Demo, Online, Direction, Web, Insurance, Development, Usability & UX, Marketing, Usability, Contracts, UI, Creative direction, Research, UI Design, Animation, Design
2000 - 2002
job
Creative Director
RCMS.
Responsible for building and running a multimedia design department.
Working across a variety of Internet and CD projects with a number of blue chip clients my role was to develop and manage the new media and print design capability for this major e-business solutions company.
I was responsible for recruitment activities, managing external agencies, running projects, design project management, mentoring design team, managing creative direction & client liaison.
Mentoring design team, liaison & creative direction. I also provide presales support to sales staff, guiding their approach toward design sales.
Working across a variety of Internet and CD projects with a number of blue chip clients my role was to develop and manage the new media and print design capability for this major e-business solutions company.
I was responsible for recruitment activities, managing external agencies, running projects, design project management, mentoring design team, managing creative direction & client liaison.
Mentoring design team, liaison & creative direction. I also provide presales support to sales staff, guiding their approach toward design sales.
Design, Project Management, Creative direction, Print, Mentoring, Print design, Management, Sales, Recruitment, Support, Internet, Direction
1998 - 2000
job
Creative Director
RUBUS.
Main role setting up a design practise within this IT consultancy. Provided usability consultancy on many projects carrying out customer research
sessions. As a thought leader on design & related issues I directed the companies design response to major clients. Responsible for guidance of overall creative approach in specific projects. I managed team of fifteen
designers. I also led recruitment activities for design staff and co-ordinated training and development for the practice.
sessions. As a thought leader on design & related issues I directed the companies design response to major clients. Responsible for guidance of overall creative approach in specific projects. I managed team of fifteen
designers. I also led recruitment activities for design staff and co-ordinated training and development for the practice.
Design, Research, Training, Usability, Recruitment, It, Usability & UX, Development, LED, UP
1997 - 1998
job
Design Manager British Airways
Gatwick, Surrey.
Design Consultant working on an e-commerce web development project.
Working with a producer and programmer to develop a new structure for
implementation of an Air Miles web site, using Broad vision 'One to One' software. Developed a set of creative guidelines that covered the use of photography, and imagery for web & public access kiosk Channels.
Working with a producer and programmer to develop a new structure for
implementation of an Air Miles web site, using Broad vision 'One to One' software. Developed a set of creative guidelines that covered the use of photography, and imagery for web & public access kiosk Channels.
Design, E-commerce, Photography, Producer, Implementation, Development, Software, Web, Manager
1993 - 1997
freelance
Design Consultant
Nationwide Building Society.
Duties included all aspects of designing Nationwide web site from initialconcept stages to final completion, graphics, HTML, & navigation.I designed (with one other designer) the 'Nationwide Football League' site.
I was on the development team of the 'Interact' project. The Interact system was a touch screen information kiosk presenting Nationwide products & services. Working with a team of programmers from Anderson Consulting, I participated in defining the look and feel of the system, designing various navigation solutions and being responsible for implementing the visual design.
I was on the development team of the 'Interact' project. The Interact system was a touch screen information kiosk presenting Nationwide products & services. Working with a team of programmers from Anderson Consulting, I participated in defining the look and feel of the system, designing various navigation solutions and being responsible for implementing the visual design.
Html, Design, HTML/CSS/Javascript, Visual design, Consulting, Presenting, Development, Web
1981 - 1993
job
Animator
Walt Disney.
1981-93
During this period I worked for most animation studios in London. I also illustrated books and magazines such as Vogue and Campaign.
Notable animation clients included:
Walt Disney (animation drawing) on 'Duck Tales' London. Grand Slamm (TV commercials. e.g. Coco Pops, Mr Sheen). London.
TVC (animation checking) on 'When The Wind Blows'. London. Egenolf und Jeske (Production co-ordination) on TV series 'Tau Ceti') Germany.
During this period I worked for most animation studios in London. I also illustrated books and magazines such as Vogue and Campaign.
Notable animation clients included:
Walt Disney (animation drawing) on 'Duck Tales' London. Grand Slamm (TV commercials. e.g. Coco Pops, Mr Sheen). London.
TVC (animation checking) on 'When The Wind Blows'. London. Egenolf und Jeske (Production co-ordination) on TV series 'Tau Ceti') Germany.
Animation, TV, Animator, Campaign, Production
My education
1979
-
1981
Royal College of Art
Masters, Textile Design
Masters, Textile Design
1975
-
1979
West Sussex College of Design
AD in Visual Communications, Dip
AD in Visual Communications, Dip
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