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Confident and experienced Change Manager delivering tangible results
Gerald H Toner
,
Lancing, United Kingdom
Experience
Other titles
Skills
I'm offering
• Independent change consultant and programme manager with experience of major transformation and turnaround successes for a wide cross section of public and private clients.
• NED Board level experience focused on operational performance, target operating models and strategic change implementation
• Certified Project Manager Prince 2 and Lean Six Sigma
CAREER HIGHLIGHTS:
• MD Enterprise Solutions Ltd of Enterprise Plc. A provider of outsourced services to corporate public and private clients in utility and local authority sectors. Wining new contracts based on innovative solution design and target operating model.
• NED EBS Ltd. Representing Enterprise Plc as fundholder partner with Charity providing technology transfer between private and university sectors in UK. Representing North West Business in international delegation to Hungary.
• Director WMY Consulting Ltd. An outsourced IT service solutions provider to blue chip public and private sector clients. Expansion into new market for Enterprise Plc.
• Babcock Careers Guidance Ltd. A joint venture focused on management of outsourced careers guidance services provision. Representing Enterprise Plc interests in JV.
• NED and Chairman, Owen Williams Group Ltd now Amey OW Group part of Amey plc. A Professional Engineering outsourcing and Project Management services provider to rail, road and education sectors. Initially a turnaround from loss making to profitable. Preparation for sale.
• Trustee and Director Age Concern Brighton & Hove. Charity and trading business offering paid personal services to senior citizens plus financial insurance products. Financial recovery from loss making operation.
• Self-build and project managed the development of two detached houses and sold / exit within plan. GDV £1.8m. Completion within budget. Finance exit on plan and ROI 100%+.
• NED Board level experience focused on operational performance, target operating models and strategic change implementation
• Certified Project Manager Prince 2 and Lean Six Sigma
CAREER HIGHLIGHTS:
• MD Enterprise Solutions Ltd of Enterprise Plc. A provider of outsourced services to corporate public and private clients in utility and local authority sectors. Wining new contracts based on innovative solution design and target operating model.
• NED EBS Ltd. Representing Enterprise Plc as fundholder partner with Charity providing technology transfer between private and university sectors in UK. Representing North West Business in international delegation to Hungary.
• Director WMY Consulting Ltd. An outsourced IT service solutions provider to blue chip public and private sector clients. Expansion into new market for Enterprise Plc.
• Babcock Careers Guidance Ltd. A joint venture focused on management of outsourced careers guidance services provision. Representing Enterprise Plc interests in JV.
• NED and Chairman, Owen Williams Group Ltd now Amey OW Group part of Amey plc. A Professional Engineering outsourcing and Project Management services provider to rail, road and education sectors. Initially a turnaround from loss making to profitable. Preparation for sale.
• Trustee and Director Age Concern Brighton & Hove. Charity and trading business offering paid personal services to senior citizens plus financial insurance products. Financial recovery from loss making operation.
• Self-build and project managed the development of two detached houses and sold / exit within plan. GDV £1.8m. Completion within budget. Finance exit on plan and ROI 100%+.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
job
Associate
Vantage Partners.
Programme Lead
Specialist productivity and change consultancy- specialising in healthcare sector.
Specialist productivity and change consultancy- specialising in healthcare sector.
2017 - 2018
job
Project Manager
Management Mentors Ltd.
Specialist productivity and change management implementation for large corporate clients. Focus on generating financial benefits in operational costs, development of effective and efficient business process solutions and coaching management behaviours to sustain change.
Change management, Coaching, Project Manager, Management, Implementation, Development, Manager
2014 - 2016
job
Project management
unknown.
of construction from planning application to complete build in Sept 2015. A £1m cost project for GDV of £1.7m. Two high spec houses on beach front in Sussex. Responsible for planning, building regs, scheduling, procurement, finance and site assessments / inspections.
Project Management, Procurement, Management, Finance
2014 - 2014
job
Associate
Vision Consulting.
Project management of a pilot behaviour change programme within National Accounts and New Business sales teams for Blue Arrow part of Impelled Group largest UK recruitment group. Project is targeting increased share of wallet and increased volume growth. Project objective was to add £20m+ in revenue and £1m+ in EBIT. The scope covers individual coaching for senior account directors and managers, new meeting practices and coaching for senior managers. There are also new metrics, reporting and process integration aspects in collaboration with support functions and a large branch sales network.
Project Management, Coaching, Management, Integration, Sales, Network, Recruitment, Support, Growth
2013 - 2014
job
Project Manager / Business Change Manager (FTC)
West Sussex County Council- Business Change Management Office.
60% of time allocated as Lead on a £1.5m Implementation programme for planning, monitoring controlling programme introducing a new service model of assessment and support of 35000+ children and young people with Special Education Needs and Disabilities. 8 projects including on service model, organisation structures. Business processes, online access, case management system and workforce development. The programme involves Learning and Children's Services in addition to partnership working with Health and other agencies plus 300 education institutions.
40% on Project management assurance and change management support for a new £4.5m revenue service organised as a partnership network. Priority to support a Case Management system roll-out for the innovative Think Family programme targeting 1200 most dependent families in West Sussex.
40% on Project management assurance and change management support for a new £4.5m revenue service organised as a partnership network. Priority to support a Case Management system roll-out for the innovative Think Family programme targeting 1200 most dependent families in West Sussex.
Implementation, Manager, Processes, Online, Assessment, Organization, Health, Development, Monitoring, Change management, Support, Network, Service, Management, Controlling, Project Manager, Project Management
2012 - 2013
job
Lead projects and diagnostics for various Phoenix clients
Phoenix Change Management Ltd.
HSE, Post Office, Irish Rail to identify strategic and operational change pathways.
Office
2011 - 2013
job
Non-Executive Director Age UK
unknown.
Board member and Chair of Finance Committee, Chair of Trading Company and Chair of Fundraising Committee. £0.75m income budget and £1m+ balance sheet charity with severe operating inefficiencies and a stressed balance sheet. Overseeing financial strategy review and restructuring plan to rebalance -£200k recurring operating deficit. Project planning and change lead to implement savings. Leading strategic review for rebalancing and growth, introduction of commercial activities and installation of management disciplines.
Budget, Fundraising, Management, Finance, Growth
2012 - 2012
job
Senior Change Leader
Fixed -Royal Surrey County Hospital.
Lead Lean projects within Patients 1st Programme; and facilitate development of Lean capacity within RSCH. Project planning and control for development a model of support for improved patient flow and service to 200,000+ outpatients in partnership with 200+ GP's. Reduce the cost of admin support by £500-600k pa. Procurement lead for planning and introduction of document exchange, digital and voice systems for document production and distribution, mobile platform for clinicians, service turnaround times, market share protection, invoicing support, patient support activities and improved GP communications.
Exchange, Lean, Procurement, Service, Turnaround, Support, Development, Production, ON
2011 - 2012
job
Interim Project Manager Peterborough & Stamford Hospitals
Theatres and Outpatients.
PMO lead for Theatres and Outpatients to develop organisational effectiveness and efficiency. Project planning, tracking and control of clinical, admin and management project team. Work with teams to improve patient flow, deliver service improvements and financial savings. Identified £3m+ recurring savings in Theatres and £1m recurring in Outpatients. Focus upon reduction operations cancellations and reducing in theatre lost time. Focus in Outpatients on reducing the number of clinic sessions required by improving patient throughput per session and improving New / Follow Up ratios. Utilise Lean and other methods with employee teams to problem solve and identify waste, re-design working practices. Work with managers to performance manage processes and teams.
Design, Project Manager, Operations, Lean, PMO, Management, Service, Interim, Processes, Manager, UP
2007 - 2010
job
Project Director
Meridian Productivity Ltd.
Project planning, monitoring and control of multiple projects within UK. Manage multi-site operations delivering in Healthcare, portfolio management of 20 projects with small co-venture teams of consultants and client personnel. Project planning sign off, project monitoring and closure. Lead, develop and support project teams.
Lead governance reporting and strategic decision making with sponsors and key product owners / stakeholders.
Deliver management and employee workshops to deliver financial savings and service improvements for PCTs and Hospital Trusts
Accountable for operational budgets and profitability
Lead consultation and communications with NHS stakeholders
Lead governance reporting and strategic decision making with sponsors and key product owners / stakeholders.
Deliver management and employee workshops to deliver financial savings and service improvements for PCTs and Hospital Trusts
Accountable for operational budgets and profitability
Lead consultation and communications with NHS stakeholders
Operations, Management, Service, Workshops, Support, Monitoring
2002 - 2007
job
Director
ASPIRE HBSD Limited.
Projects: Productivity and Lean Improvement
Synergetics / SHL Plc
Project planning and control for 22 country review of global finance function to a corporate standard for financial service and back office support. Produced proof of concept for back office consolidation model with new support services organisation. Worked with HR to provide organisation and workforce analysis to support transition plan.
GMB Trade Union Acted as Interim Head of Finance: Worked with General Secretary and Executive Committee to restore budget to balance, £10m asset disposal, £4m P&L cost savings, presented options for a shared services model for 4 large unions- identified £50m savings potential. Developed and implemented consultation with staff side for managing headcount reductions of 100+ posts.
TGWU Trade Union- now Unite Review IT and IT function organisation and processes. Identified productivity and financial benefits £1m in IT and finance functions.
Marshal Tufflex Ltd Identified strategic, organisational and management processes for Lean Improvement in plastic processing business. Delivered skills workshops for middle managers and supervisors in leading and managing line operator performance.
SITA Outsourced Waste Services- Performance Review assessing change management, ER and operational control issues relative to refuse collections and street cleaning operations.
Virgin Atlantic HR Policy review for HR on employee relations issues related to operational workload planning and employee consultation processes.
British Airways supporting HR during major headcount reduction programme delivered via management training, introduced problem solving and employee relations change management programme design and facilitation with managers, employees and trade unions. Develop and implement improvement methodology for use in engineering division.
Synergetics / SHL Plc
Project planning and control for 22 country review of global finance function to a corporate standard for financial service and back office support. Produced proof of concept for back office consolidation model with new support services organisation. Worked with HR to provide organisation and workforce analysis to support transition plan.
GMB Trade Union Acted as Interim Head of Finance: Worked with General Secretary and Executive Committee to restore budget to balance, £10m asset disposal, £4m P&L cost savings, presented options for a shared services model for 4 large unions- identified £50m savings potential. Developed and implemented consultation with staff side for managing headcount reductions of 100+ posts.
TGWU Trade Union- now Unite Review IT and IT function organisation and processes. Identified productivity and financial benefits £1m in IT and finance functions.
Marshal Tufflex Ltd Identified strategic, organisational and management processes for Lean Improvement in plastic processing business. Delivered skills workshops for middle managers and supervisors in leading and managing line operator performance.
SITA Outsourced Waste Services- Performance Review assessing change management, ER and operational control issues relative to refuse collections and street cleaning operations.
Virgin Atlantic HR Policy review for HR on employee relations issues related to operational workload planning and employee consultation processes.
British Airways supporting HR during major headcount reduction programme delivered via management training, introduced problem solving and employee relations change management programme design and facilitation with managers, employees and trade unions. Develop and implement improvement methodology for use in engineering division.
Engineering, Processes, Processing, Interim, Organization, Office, Support, It, PLC, Workshops, Design, Service, Finance, Management, Lean, Budget, Training, Operations, Change management
2001 - 2002
job
Divisional Managing Director
Enterprise plc.
• Responsible for £13m turnover professional service outsourcing business utilising BPO and shared services concepts for IT, HR and procurement
• Won contract worth £3.5m over 5 years in education IT Services using above and introducing web-based service management
• Leading role in analysis team to win £18m pa contract for 10 years for outsourced repair and maintenance local authority services
• NED Enterprise Solutions developing innovative partnerships for university sector with private sector. Led largest NW UK trade delegation to Hungary for business development.
• Won contract worth £3.5m over 5 years in education IT Services using above and introducing web-based service management
• Leading role in analysis team to win £18m pa contract for 10 years for outsourced repair and maintenance local authority services
• NED Enterprise Solutions developing innovative partnerships for university sector with private sector. Led largest NW UK trade delegation to Hungary for business development.
Business development, Procurement, Management, Service Management, Service, It, Outsourcing, Development, Web, Enterprise, LED, ON
2000 - 2001
job
Director
Owen Williams Group Ltd.
Non-Executive Director & Interim Chairman
• Leadership development facilitation for board. Restructured group into two businesses from multi divisional silo structure. Re-designed senior management group and led change facilitation.
• Produced profit turnaround in £30m turnover but unprofitable engineering design business achieving £1m net profit in yr 1.
• Leadership development facilitation for board. Restructured group into two businesses from multi divisional silo structure. Re-designed senior management group and led change facilitation.
• Produced profit turnaround in £30m turnover but unprofitable engineering design business achieving £1m net profit in yr 1.
Design, Leadership, Management, Leadership development, Net, Engineering, Turnaround, Development, Interim, LED
1996 - 2000
job
Business Development Spain and Portugal
unknown.
Account & Project Manager Lexion Ltd-productivity experts 1996-2000
Manage projects delivering organisational change and productivity results for clients
Analysis, negotiation and sale of assignment contracts
Business Development Spain and Portugal
Clients: Quicks Plc / Alcatel Spain / SA Brain Ltd / INAPA Paper
Associate Senior Consultant Symbia Ltd-performance improvement experts Feb-Sept 1996
Design and create new performance processes for performance management regimes in financial services
Clients: Barclays / RBS / Cornhill
Manage projects delivering organisational change and productivity results for clients
Analysis, negotiation and sale of assignment contracts
Business Development Spain and Portugal
Clients: Quicks Plc / Alcatel Spain / SA Brain Ltd / INAPA Paper
Associate Senior Consultant Symbia Ltd-performance improvement experts Feb-Sept 1996
Design and create new performance processes for performance management regimes in financial services
Clients: Barclays / RBS / Cornhill
Design, Business development, Project Manager, Contracts, Performance Management, Management, PLC, Development, Contracts, Processes, Manager
1994 - 1996
job
Director of Projects Erindale Productivity, Portugal and Spain
unknown.
Manage projects delivering productivity and change in Portugal and Spain.
Senior Management Team member
Senior Management Team member
Management
1990 - 1994
job
Senior Manager /Principal
OD Doctus Plc.
Operations Manager and Organisation Development specialist Spain and Portugal
Operations, Operations manager, Development, Organization, Manager
My education
University of Penn - Wharton School of Business
Masters, Sociology (Minor in Social Science)
Masters, Sociology (Minor in Social Science)
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