Bindhu Rekhi , London, United Kingdom

Professional Summary

Strategically-minded Salesforce Senior Administration and management expert, capable of working independently and as part of a diverse team to customize http://*******.** environments. Organised and logical professional able to quickly yet concisely understand departmental and organisational objectives towards development of data provision solutions. Available on a contract, as needed consulting or employment basis.

Summary:
• Understanding different sales / commission models globally. Differentiating the territory account management of different regions.
• Global collaboration with all back office functions and departments for pre-entitlement issues.
• Co-ordination of sales organisation with relevant business departments to ensure clear communication and business success; e.g. Finance, IT, Finance Commissions.
• Presenting and training internally and externally on the business model and system tools changes globally, across the EMEA region to both internal and external clients.
• Facilitate the provision of adequate sales reporting to the field to ensure the business has information at their disposal to make decisions which maximise opportunities and reduce time taken away from their prime selling function.
• Collation and management of reports and analysis due to sales cycle process or channel process.
• Driving business initiatives using analytics and trending regionally.
• Developing and presenting proposals for senior management globally.

Main Responsibilities and projects:
• Responsible for managing a team within of 6 EMEA who support internal and external customers to help resolve their issues and ensure open cases are escalated globally, accordingly until closed.
• Ensuring all team members are fully trained and up to date on the roll out of new products as well as systematic changes.
• Managing temps taken on to support my team with the new changes within the organisation.
• On-going analysis of existing systems in the sales organisation to reduce administrative time and effort and maximise productivity efficiency. Troubleshooting existing processes when things go wrong.
• Providing the communication between the sales organisation and:
◦ Management - Reporting of sales figures
◦ IT - working with IT to develop new systems and maintain existing systems
◦ Subscription Management - providing the conduct between order entry and the field to ensure the seamless processing of orders.
• Liaising very closely with the Global FP&A team to ensure the integrity of all commissioning across all routes to market.
• Took ownership of understanding our customer's within Operations by compiling a online internal survey and carrying out one to one interviews of the Sales team to obtain an overall understanding on what effects their time efficiency and productivity, as well as what frustrations they have. Used this to then analyse and prepare a propose of suggested changes for senior management.
• Ongoing support for the Lead Management team, constantly looking into how the process is working, proposing again what can be enhanced then once approved globally, implementing these changes. Carrying out regular analysis on overall data from various routes into Lead Management.

Sales Reporting:
• Creation of dashboards
• Providing clear visibility of forecast revenue / pipeline
• Creating user-friendly sales figure reports for the field in coordination on data issues by finance.
• Working with counterparts to ensure accurate, regular and relevant reports to all sales managers to drive revenue and enhance our competitive position.

03-08/01-09 - EMC Computer Systems - Sales Operations Specialist EMEA / PAS Coordinator (made redundant due to cut backs)

• Utilising a variety of well developed organisational and project management skills, incumbent is responsible for providing sales process support and reporting analysis for a defined sales district(s).
• Administrative support for the Managers and Sales team. Uses sound judgment, in the application of general business principles and demonstrates initiative in carrying out assigned duties.
• Achieves a high degree of familiarity with and in-depth knowledge of field/headquarters policies and procedures.
• Maintain order tracking and commission information via eRoom entries
• Maintain accuracy of reports and lead tracking system, research and report all discrepancies in sales figures
• Work closely with employees and/or management of other departments to compile and analyze information and/or prepare reports. May conduct specialized research and present findings.
• Support Professional Services Director and Project Managers to create projects in DX, assigning resources and additional information as requested.
• Work with LCE to ensure all deliveries take place smoothly & within the require timeframes (UK Deliveries)
• Communicate Sales logistic and procedural changes, specific to Sales Operations
• Acclimate, train and may act as mentor to new employees in Sales Logistic and procedural changes, specific to Sales Operations.

13-06/03-08 - EMC Computer Systems - Business Operations - Pas Co-ordinator - UK/Ire

• Dedicated Bus Ops resource for key accounts (BG, BAA, EMEA, Network Rail, HMRC)
• Providing monthly financial status reports to key customers
• Liaising with CMA Solutions Principles - ensuring that correct detail on paperwork is submitted in-order to process booking.
• First point of contact for project set-up queries / requests for employees of CMA consultancy team (43 consultants).
• Training off-shore and temp staff on systems and ensuring they are aware of out internal procedures.
• Overseeing fulfilment of consulting resource requests

08/06/11/06 - Serco / Premier - Colnbrook Immigration Removal Centre - Customs Custody Suite - Custody Support Officer (CSO)

08-05/11-06 - Serco / Premier - Colnbrook Immigration Removal Centre - Detention Custody Officer (DCO)