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Experienced Technical Author and Documentation Specialist
Barry Spencer
,
Bushey, United Kingdom
Experience
Other titles
Skills
I'm offering
Has had a long career as a Technical Author, Writer and Trainer, specialising in technical manuals, quick reference guides, training guides, training course documentation, business plans, RFP/RFI bid documentation, self-help guides and project plans. Has worked as freelance editor/writer of a number of IT and telecommunications newsletters (published by the Financial Times) as well as published articles in the telecommunications and IT trade press. Has written online newsletters for Display Daily and technical articles for many Upwork clients. Expert in MS Word, Excel, PowerPoint, Project, Visio plus a range of different documentation packages. Cisco, Avaya, Mitel, Siemens, LAN, WAN, VoIP/IPT and software working knowledge. Worked in Agile, Waterfall and SDLC environments. Is a Prince 2 Project Manager with ITILv3 and CCNA. Certified Member of the Learning and Performance Institute (formerly the Institute of IT Training) with a B.Sc. (equivalent) in Electrical Engineering and is a Chartered Engineer (C.Eng. MIET).
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2018
job
Senior Technical Author
Engie.
• Produced documentation for two new data centres including MPLS/WANs, WAN Aggregation, Server and Storage and Cisco ACI Networks, LAN and telecommunications voice network.
• Also produced policies, procedures and process documentation for Cyber Essentials and for Office 365 upgrade.
• Produced access control documentation including data loss prevention.
• Produced quick reference guides for new starters and new customers so that they can use all facilities of the network.
• Produced QRGs for adding Airwatch to IOS and Android phones as well as connecting remotely over a VPN.
• Also produced Transition into Service, Operational Readiness documentation as well as training materials to enable client companies to connect to the network and comply with all GDPR requirements.
• Also produced policies, procedures and process documentation for Cyber Essentials and for Office 365 upgrade.
• Produced access control documentation including data loss prevention.
• Produced quick reference guides for new starters and new customers so that they can use all facilities of the network.
• Produced QRGs for adding Airwatch to IOS and Android phones as well as connecting remotely over a VPN.
• Also produced Transition into Service, Operational Readiness documentation as well as training materials to enable client companies to connect to the network and comply with all GDPR requirements.
IOS, Android, Office 365, Training, Cisco, GDpr, Service, Network, Office, Server, Storage, WAN
2012 - 2013
job
Senior Technical Author
NextiraOne/Dimension Data.
Wrote policies and controls for the upgrade and roll-out of a UK-wide centralised WAN/LAN-based voice and data network on Cisco-based data and IPT/VoIP telephony, including contact centre, Yammer, voice recording and operator console solution for the National Grid (the customer of Verizon Business).
Cisco, Network, Voip, WAN
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