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Senior
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0
jobs
Strategy and transformation consultant
John Denny
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
An ambitious ex-consultant with experience in both strategic and operational roles. Excellent analytical, programmatic and stakeholder management skills enable me to quickly adapt to new challenges and opportunities. Worked in the areas of business improvement, customer experience, M&A and growth acceleration.
Outside of work, I have volunteered for Key4life, a charity that works to reintegrate ex-prisoners post-release. I have both mentored young men and provided pro-bono advice on their multi-year strategy to scale.
Outside of work, I have volunteered for Key4life, a charity that works to reintegrate ex-prisoners post-release. I have both mentored young men and provided pro-bono advice on their multi-year strategy to scale.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Head of Strategy and Transformation, QA
unknown.
Role: worked on strategic and operational projects to drive the overall growth of a PE-
owned organisation
Key examples include:
• Strategic review: used customer and stakeholder interviews, external competitor
research and hypothesis-led analysis to come up with the three-year plan for the largest division of QA
• Customer-centric design: worked closely with a design agency to develop the architecture of a digital offering for QA customers
• M&A: identified M&A targets that matched the initial design analysis and led the due diligence, business case creation and eventual integration of a VC-backed
start-up
• Process improvement initiatives: analysed and re-designed key processes for the organisation, including lead generation
Previous role: Head of Customer Experience Strategy & Business Improvement
owned organisation
Key examples include:
• Strategic review: used customer and stakeholder interviews, external competitor
research and hypothesis-led analysis to come up with the three-year plan for the largest division of QA
• Customer-centric design: worked closely with a design agency to develop the architecture of a digital offering for QA customers
• M&A: identified M&A targets that matched the initial design analysis and led the due diligence, business case creation and eventual integration of a VC-backed
start-up
• Process improvement initiatives: analysed and re-designed key processes for the organisation, including lead generation
Previous role: Head of Customer Experience Strategy & Business Improvement
Design, Research, Customer experience, Integration, M&A, Due Diligence, QA, Business Case, Architecture, Growth, Transformation, Organization, UP, LED, Processes
2014 - 2018
job
Head of Customer Experience Strategy & Business Improvement Consultant
BT Group.
Role: collaborated with key senior stakeholders from across BT to improve the experience for our customers
• Short-term priorities: developed customer-centric insight to identify, plan and track against short-term priorities for the Group
• Long-term strategy: worked with stakeholders across every line of business to challenge existing plans and strategies and develop the Group's position
• Communicating progress: created clear and concise deliverables to report
progress against the company's strategic plan to the CEOs and Board
• Strategic investments: developed the 'customer business case' for a number of large Group-wide strategic investments, working with Group Finance to identify
the optimal ROI
• Business improvement activities: worked across all key customer journeys to improve NPS and financial metrics
• Short-term priorities: developed customer-centric insight to identify, plan and track against short-term priorities for the Group
• Long-term strategy: worked with stakeholders across every line of business to challenge existing plans and strategies and develop the Group's position
• Communicating progress: created clear and concise deliverables to report
progress against the company's strategic plan to the CEOs and Board
• Strategic investments: developed the 'customer business case' for a number of large Group-wide strategic investments, working with Group Finance to identify
the optimal ROI
• Business improvement activities: worked across all key customer journeys to improve NPS and financial metrics
ROI, Finance, Business Case
2011 - 2014
job
Strategy & Operations Management Consultant
Deloitte.
Role: engaged in strategic and operational projects for major FTSE 100 clients across
multiple industries
multiple industries
Operations, Operations Management, Management, Management Consultant
My education
2006
-
2010
Trinity College Dublin
Bachelors, Law
Bachelors, Law
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