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Strong architecture design for integrated solutions
Steve Temple
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A driven IT professional with over 20 years experience of handling complex implementations of new customers and enhancing the processes supporting existing customers. Seen as a pioneering spirit with a powerful engine to drive change and achieve outstanding results particularly with implementing supply chain solutions
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2015 - ?
freelance
SENIOR SOLUTION CONSULTANT, IPTOR SUPPLY CHAIN SYSTEMS
unknown.
Key Achievements:
• Delivered both technical and business benefit aspects through written and live demonstrations of deploying Iptor solutions both on premise and in the cloud
• Delivered technical/solution demonstrations ranging from 1 hour online demos through to full day demos presented to over 30 attendees from C-Level to user base
• Completed Value Assessments on client sites, built business justification/ROI, presented the findings and successfully secured upgrades with existing client base
• Completed RFI's/RFQ's for prospects then implemented, documented and demonstrated solutions based on RFI/RFQ responses to match prospect requirements
• Consulted with prospects to demonstrate the value Iptor software brings
• Consulted on various internal projects to enhance the Iptor service offering
• Identified gaps in solution portfolio, identified and brought new partnerships online
• Created governance and Program Managed the harvesting and implementation of key customer modifications from bespoke to base ERP software and upgrade installation
• Cross trained on Iptor ERP and additional modules for Pre-Sales demonstrations
• Provided real world experiences to identify areas where software should be improved
• Fed into PS team to identify implementation costs/time scales
• Specified, created and documented new "real world" scenarios in demo environment
• Developed communication and presentation skills
• Created/Edited stored procedures to deliver functionality for Demo purposes
Experience Gained:
• Customer facing consultancy across multiple applications (BI to Integration to Operations)
• Cloud/SAAS Services definition
• Negotiating mutually beneficial partnerships between companies
• Liaising between Sales, PS and PD to ensure Iptor products are marketed correctly
• Creating and delivering multiple, large scale presentations to tight deadlines
• Working on multiple high-profile projects simultaneously
• Stakeholder management
• Lead generation through webinars, marketing events and networking
• Delivered both technical and business benefit aspects through written and live demonstrations of deploying Iptor solutions both on premise and in the cloud
• Delivered technical/solution demonstrations ranging from 1 hour online demos through to full day demos presented to over 30 attendees from C-Level to user base
• Completed Value Assessments on client sites, built business justification/ROI, presented the findings and successfully secured upgrades with existing client base
• Completed RFI's/RFQ's for prospects then implemented, documented and demonstrated solutions based on RFI/RFQ responses to match prospect requirements
• Consulted with prospects to demonstrate the value Iptor software brings
• Consulted on various internal projects to enhance the Iptor service offering
• Identified gaps in solution portfolio, identified and brought new partnerships online
• Created governance and Program Managed the harvesting and implementation of key customer modifications from bespoke to base ERP software and upgrade installation
• Cross trained on Iptor ERP and additional modules for Pre-Sales demonstrations
• Provided real world experiences to identify areas where software should be improved
• Fed into PS team to identify implementation costs/time scales
• Specified, created and documented new "real world" scenarios in demo environment
• Developed communication and presentation skills
• Created/Edited stored procedures to deliver functionality for Demo purposes
Experience Gained:
• Customer facing consultancy across multiple applications (BI to Integration to Operations)
• Cloud/SAAS Services definition
• Negotiating mutually beneficial partnerships between companies
• Liaising between Sales, PS and PD to ensure Iptor products are marketed correctly
• Creating and delivering multiple, large scale presentations to tight deadlines
• Working on multiple high-profile projects simultaneously
• Stakeholder management
• Lead generation through webinars, marketing events and networking
Management, Online, Demo, Software, BEE, Implementation, Stored procedures, Service, Sales, Integration, Marketing, ROI, Saas, Stakeholder Management, C, Cloud, ERP, Networking, Operations
2015 - 2015
job
PROGRAM MANAGER
CASED DIMENSIONS.
Key Achievements:
• Identified requirement for Performance Testing for large scale MoD IS/ Infrastructure projects
• Created project plan to support Performance testing and liaised with necessary departments to ensure resources/systems would be available without disrupting other projects
• Improved communication between primary contractor and sub-contractors
• Attended review meetings to update IS and Infrastructure project team leaders
Experience Gained:
• Working within a large Public Sector team delivering complex program of IS/IT projects
• Creating and updating project plans
• Keeping key stakeholders informed as to project status'
• Identified requirement for Performance Testing for large scale MoD IS/ Infrastructure projects
• Created project plan to support Performance testing and liaised with necessary departments to ensure resources/systems would be available without disrupting other projects
• Improved communication between primary contractor and sub-contractors
• Attended review meetings to update IS and Infrastructure project team leaders
Experience Gained:
• Working within a large Public Sector team delivering complex program of IS/IT projects
• Creating and updating project plans
• Keeping key stakeholders informed as to project status'
It, Support, Testing, Infrastructure, Public sector, Manager
2007 - 2015
job
HEAD OF IT, AMETHYST GROUP
HANDS ON.
Key Achievements:
• Designed and implemented integration specifications for B2B/B2C implementations
• Full lifecycle project management from procurement/implementation, consolidation of ERP/WMS from 5 systems to 2 with continuous review and ongoing enhancements
• Hands on management of the team responsible for the implementation of 83 new fulfilment services for FMCG/apparel clients such as New Look, Burberry, Smyths Toys, and LeapFrog
• Deployed Agile principles to prioritize and deploy over a 1,000 change requests to multiple internal systems including bespoke AS400, SQL and SharePoint
• Created standardized customer take on process and project documentation
• Managed the team that delivered an e-fulfillment solution that dispatched over 2,000,000/year
• Managed offshore development teams to fulfill bespoke client requirements
• Client profiles ranging from £100k revenue (average 100 orders a day) to £10m (peaking at 20,000 multi-channel/multi-site orders a day)
• Actively supported Sales team by successfully demonstrating WMS and technical capabilities as well as completing technical aspects of RFI's. for 3PL services
• Consulted with internal and external customers to continually increase efficiency
• Developed VBA, Java and SQL skills to personally backfill development requirements
• Ensuring chargeable time was correctly invoiced
Experience Gained:
• Solution based selling through RFI responses and technical demonstrations
• Aligning business requirements to IT solutions
• Continuous Improvement across all areas of the business
• Vendor management for business critical software
• Business Analysis/Functional requirement definition (both internal and external customer)
• Prince 2/Agile Project Management using local, virtual and offshore teams
• Project Management ERP/WMS/TMS from appraisal/selection to implementation
• Managed, Mentored and Developed team of six business analysts
• Macro managed a further 20 IT resources (developers/infrastructure/BI)
• Strategic and Tactical resource and development planning
• SQL/VB Scripting
• Designed and implemented integration specifications for B2B/B2C implementations
• Full lifecycle project management from procurement/implementation, consolidation of ERP/WMS from 5 systems to 2 with continuous review and ongoing enhancements
• Hands on management of the team responsible for the implementation of 83 new fulfilment services for FMCG/apparel clients such as New Look, Burberry, Smyths Toys, and LeapFrog
• Deployed Agile principles to prioritize and deploy over a 1,000 change requests to multiple internal systems including bespoke AS400, SQL and SharePoint
• Created standardized customer take on process and project documentation
• Managed the team that delivered an e-fulfillment solution that dispatched over 2,000,000/year
• Managed offshore development teams to fulfill bespoke client requirements
• Client profiles ranging from £100k revenue (average 100 orders a day) to £10m (peaking at 20,000 multi-channel/multi-site orders a day)
• Actively supported Sales team by successfully demonstrating WMS and technical capabilities as well as completing technical aspects of RFI's. for 3PL services
• Consulted with internal and external customers to continually increase efficiency
• Developed VBA, Java and SQL skills to personally backfill development requirements
• Ensuring chargeable time was correctly invoiced
Experience Gained:
• Solution based selling through RFI responses and technical demonstrations
• Aligning business requirements to IT solutions
• Continuous Improvement across all areas of the business
• Vendor management for business critical software
• Business Analysis/Functional requirement definition (both internal and external customer)
• Prince 2/Agile Project Management using local, virtual and offshore teams
• Project Management ERP/WMS/TMS from appraisal/selection to implementation
• Managed, Mentored and Developed team of six business analysts
• Macro managed a further 20 IT resources (developers/infrastructure/BI)
• Strategic and Tactical resource and development planning
• SQL/VB Scripting
Integration, Vb, Apparel, Wms, Software, BEE, Development, Agile project management, Infrastructure, FMCG, Implementation, Vendor Management, Offshore, It, Sales, Sql, Management, Continuous improvement, Procurement, VBA, Scripting, B2C, Agile, ERP, SharePoint, B2B, Business Analysis, Project Management, Java
2003 - 2007
job
OPERATIONAL IT MANAGER
CPD LOGISTICS.
Key Achievements:
• Turnaround of IT Infrastructure from near total failure to industry standard availability
• Designed and Implemented new 2003 Active Directory
• Implemented Exchange 2003 in two sites
• Migrated users from NT4 domain to new Active Directory
• Project managed the build of a new TMS and migrated users/data.
• Standardized desktop software
• Costed, selected and Implemented Intertel IP Telephone System leading to £50,000 saving through rationalization of disparate telephony system
• Mentored and Developed local tech support
• Implemented client systems hosted on customer sites into local DC for local personnel to access and print from
• Physically upgraded and documented network to industry standard cat 5e
• Supported 100 on site users across 2 sites
Experience Gained:
• Complete responsibility for IT Strategy, Procurement and Support
• TMS\WMS Evaluation, selection and implementation
• Managed 1 local tech support
• Customer facing role to implement client systems into CPD warehouse
• Technical support lead as well as problem determination on site
• Strategic and tactical planning
• Turnaround of IT Infrastructure from near total failure to industry standard availability
• Designed and Implemented new 2003 Active Directory
• Implemented Exchange 2003 in two sites
• Migrated users from NT4 domain to new Active Directory
• Project managed the build of a new TMS and migrated users/data.
• Standardized desktop software
• Costed, selected and Implemented Intertel IP Telephone System leading to £50,000 saving through rationalization of disparate telephony system
• Mentored and Developed local tech support
• Implemented client systems hosted on customer sites into local DC for local personnel to access and print from
• Physically upgraded and documented network to industry standard cat 5e
• Supported 100 on site users across 2 sites
Experience Gained:
• Complete responsibility for IT Strategy, Procurement and Support
• TMS\WMS Evaluation, selection and implementation
• Managed 1 local tech support
• Customer facing role to implement client systems into CPD warehouse
• Technical support lead as well as problem determination on site
• Strategic and tactical planning
Active Directory, Exchange, Print, It infrastructure, Procurement, Network, It, Turnaround, Support, Implementation, Infrastructure, Software, Wms, Manager
2001 - 2003
freelance
IT CONTRACTOR
HAYS LOGISTICS.
Supported 250+ users on 7 sites between Edinburgh and London 24/7, standardized desktop software to Windows 2000, migrated users from old warehouses to new DC's. Hardware, software and network support
Lotus Notes 4.6, Novell Netware, Windows NT4 Server, Windows 2000 server Windows 98 SE and 2000
Lotus Notes 4.6, Novell Netware, Windows NT4 Server, Windows 2000 server Windows 98 SE and 2000
Windows, Network, It, Support, Hardware, Software, Server
2001 - 2001
freelance
IT CONTRACTOR
PEOPLESBANK.
On-site support for 250 users, responding within SLA to queries and issues, created new images, provided OOH support via pager. Monitored firewall and web site availability.
Firewall, It, Support, Web
2001 - 2001
freelance
IT CONTRACTOR
HEWLETT PACKARD.
1st line helpdesk role for all UK based staff wherever they were in the world
It
2000 - 2000
job
IT SUPPORT SPECIALIST
ERNST & YOUNG.
On-site support for 500 users in Colmore Row, Birmingham. Seconded to Luton, Cambridge and Nottingham when necessary. Migrated 700 users from mixed platforms to Windows 2000
It support, Windows, It, Support
1998 - 2000
job
HELPDESK ANALYST
IBM.
Equifax - supporting 1,500 users at 5 UK offices and at home. Highest call closure on helpdesk. Primarily Lotus Notes but a bit of Exchange. Mixed network technologies and PC/Server combinations
Barclays - supporting 15,000 global users, 3rd line email support, tracking messages through network of HP Open Mail servers, monitoring WAN. Everything completed through AIX command line.
Barclays - supporting 15,000 global users, 3rd line email support, tracking messages through network of HP Open Mail servers, monitoring WAN. Everything completed through AIX command line.
Exchange, Network, Support, Analyst, Monitoring, Server, Aix, PC, WAN
My education
?
-
2017
OPEN UNIVERSITY
BSc, COMPUTING AND IT 2
BSc, COMPUTING AND IT 2
?
-
2016
OPEN UNIVERSITY
N/a, PLANNING FOR SUCCESS
N/a, PLANNING FOR SUCCESS
?
-
2016
OPEN UNIVERSITY
N/a, SOFTWARE ENGINEERING
N/a, SOFTWARE ENGINEERING
?
-
2015
OPEN UNIVERSITY
N/a, E BUSINESS TECHNOLOGIES
N/a, E BUSINESS TECHNOLOGIES
?
-
2013
OPEN UNIVERSITY
N/a, COMMUNICATION AND INFORMATION TECHNOLOGIES
N/a, COMMUNICATION AND INFORMATION TECHNOLOGIES
?
-
2012
OPEN UNIVERSITY
N/a, MATHEMATICS
N/a, MATHEMATICS
?
-
2011
OPEN UNIVERSITY
N/a, COMPUTING AND INFORMATION
N/a, COMPUTING AND INFORMATION
?
-
1995
UNIVERSITY OF THE WEST OF ENGLAND
BSc, AERONAUTICAL ENGINEERING
BSc, AERONAUTICAL ENGINEERING
?
-
1993
MID WARWICKSHIRE COLLEGE
N/a, OND ENGINEERING + DOUBLE MATHS
N/a, OND ENGINEERING + DOUBLE MATHS
?
-
1990
PRINCETHORPE COLLEGE
Secondary, N/a
Secondary, N/a
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