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I am a competent IT and Business professional with over 20 years of IT management, support and technical IT project delivery experience.
Steven Niss
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a competent and experienced technology leader, with over 20 years experience working on large enteprise healthcare and transformation IT projects. I have built world class technical, support and service desk teams, that provided 24/7 support services to critical IT systems in the medical sector.
I have delivered numerous technical projects, ranging from simple server implementations to large system and human resource transition projects valued over £100m.
I am passionate about customer satisfaction and service delivery on the support and implementation side and I love working with technical teams and interfacing with clients.
I have recently been involved in mergers and acquisitions of IT businesses and the technical systems and skills integration of these businesses.
My broad knowledge of various IT functions means that I can adapt very easily to any role.
I have delivered numerous technical projects, ranging from simple server implementations to large system and human resource transition projects valued over £100m.
I am passionate about customer satisfaction and service delivery on the support and implementation side and I love working with technical teams and interfacing with clients.
I have recently been involved in mergers and acquisitions of IT businesses and the technical systems and skills integration of these businesses.
My broad knowledge of various IT functions means that I can adapt very easily to any role.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Executive Head of Infrastructure and IT Operations
AYO Technology Solutions Limited.
I held the position of Executive Head of Infrastructure and IT Operations. I oversaw information technology for the group. I was responsible for IT business acquisitions and technical due diligence, IT strategy, IT project delivery, staff management and development. I drove adoption of technology within the group as well as leading IT process and service integration within the groups subsidiary companies. I was Technical Project Lead on +- £116M IT services transition project. I Formulated a group wide IT strategy, which fed into the go-to-market strategy for the AYO group of companies. I Set up 3 offices, including a fully-fledged 24/7 service desk. I employed over 30 technical engineers to service a major customer. I Helped shape the organisational structure of AYO. I Managed over 50 staff and managers. I also got involved in sales and pre sales with a strong focus on the customers needs.
Project Manager, Operations, IT Project Manager, PMO, Management, Integration, Service, Technology, It, Infrastructure, Tech lead, UP, Manager, Go, ME
2009 - 2018
job
Technical Manager
Health Systems Technologies (PTY) LTD..
I grew into and held many roles during my time at Health System Technologies. I started in 2000 as a technical / network engineer where I worked on a large enteprise project as a Unix / Windows Server Engineer. In 2004, I was promoted to the position of Systems Specialist, where I worked closely with the development team as well as technical database architects on product support and development. In 2008 I was promoted to Technical Team Lead responsible for all technical aspects from servers to database design. A year later, I was appointed to the position of Technical Manager, a position which I held until I left at the end of 2017.
Technical Manager (2009 – 2017)
• Team management and setting of KPI’s
• Technical project delivery and management.
• Technical architecture design.
• Database design.
• Supplier and vendor management.
• Customer technical trusted advisor.
• Technical pre sales.
• Technical account management.
• Responsible for the Technical Department budget.
• Drive technology adoption internally and at the customer.
• Tender and request for information responses.
• SLA adherence and management.
• Development of technical staff.
• Internal IT support management.
• Management of after hour standby team.
• 24/7 support of large enteprise healthcare system.
Major accomplishments as Technical Manager:
* Designed, set up and maintained the database and server infrastructure for the largest laboratory system in the world at the National Health Laboratory Services in South Africa.
* Designed, set up, upgraded and maintained the largest hospital information system in the Western Cape region of South Africa.
* Adhered to strict SLA’s with no major SLA breaches during my time as technical manager on any of our supported critical healthcare systems.
Technical Manager (2009 – 2017)
• Team management and setting of KPI’s
• Technical project delivery and management.
• Technical architecture design.
• Database design.
• Supplier and vendor management.
• Customer technical trusted advisor.
• Technical pre sales.
• Technical account management.
• Responsible for the Technical Department budget.
• Drive technology adoption internally and at the customer.
• Tender and request for information responses.
• SLA adherence and management.
• Development of technical staff.
• Internal IT support management.
• Management of after hour standby team.
• 24/7 support of large enteprise healthcare system.
Major accomplishments as Technical Manager:
* Designed, set up and maintained the database and server infrastructure for the largest laboratory system in the world at the National Health Laboratory Services in South Africa.
* Designed, set up, upgraded and maintained the largest hospital information system in the Western Cape region of South Africa.
* Adhered to strict SLA’s with no major SLA breaches during my time as technical manager on any of our supported critical healthcare systems.
It, Manager, UP, Trusted Advisor, Server, Health, Development, KPI, Team management, Vendor Management, Support, Design, Recruitment, Technology, Architecture, Sales, Management, Database design, Database, Budget, Account management, It support
2000 - 2009
job
Technical Team Lead (2008 – 2009) - Systems Specialist (2004 – 2008) - Technical / Network Engineer (2000 – 2004)
Health Systems Technologies (PTY) LTD..
Technical Team Lead (2008 – 2009)
* Team management and setting of KPI’s
* Technical project management.
* Technical architecture design.
* Database design.
* Supplier management.
* Assistance with tender responses.
* Technical support of Unix, Linux and Windows servers.
* Perl and shell scripting.
* Network and security design.
* Management of after hour standby team.
* 24/7 support of large enteprise healthcare system. Systems
* Systems Specialist (2004 – 2008)
* Database design.
* Product owner.
* Technical architecture design.
* Technical support of Unix, Linux and Windows servers.
* Perl and shell scripting.
* Network and security design.
* 24/7 support of large enteprise healthcare system. Technical / Network Engineer (2000 – 2004)
* Perl and shell scripting
* Unix Server installation and support ( Tru64 Unix, HPUX)
* Linux Server installation and support
* Windows Server Installation and support
* Microsoft Exchange and SQL support.
* InterSystems Cache database installation, design and support.
* Network and security installation and maintenance.
* 24/7 support of large enteprise healthcare system.
* Team management and setting of KPI’s
* Technical project management.
* Technical architecture design.
* Database design.
* Supplier management.
* Assistance with tender responses.
* Technical support of Unix, Linux and Windows servers.
* Perl and shell scripting.
* Network and security design.
* Management of after hour standby team.
* 24/7 support of large enteprise healthcare system. Systems
* Systems Specialist (2004 – 2008)
* Database design.
* Product owner.
* Technical architecture design.
* Technical support of Unix, Linux and Windows servers.
* Perl and shell scripting.
* Network and security design.
* 24/7 support of large enteprise healthcare system. Technical / Network Engineer (2000 – 2004)
* Perl and shell scripting
* Unix Server installation and support ( Tru64 Unix, HPUX)
* Linux Server installation and support
* Windows Server Installation and support
* Microsoft Exchange and SQL support.
* InterSystems Cache database installation, design and support.
* Network and security installation and maintenance.
* 24/7 support of large enteprise healthcare system.
IT technical project management, Project coordination, Database, Unix, Linux, IT operation and user support, Installation of IT systems, It support, Microsoft Server, Perl, Windows server, Network and System Administrator, It administrator, VMware
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