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My name is Shaun I'm a ex Royal Signaller(SC cleared)
Shaun Arthur Wookey
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
As you can see from my CV I have worked in depth with many IT and Telecommunications and network systems where I have built, maintained, managed and repaired them at a high standard.
I have experience with addressing what an (AEU) affected end user/customer needs. I do this by asking the correct questions so I can get the information required to then either provide the solution or pass them on to the correct resolver group required. Below are examples of systems/and processes I have used.
Active Directory - Re-setting user account passwords, user group management and fault finding for user issues relating to user accounts,checking group policy's
Exchange sever - Looking into user Active Sync issues with their exchange accounts and rectifying any problems. (Previous Contract)
Encryption - (BeCrypt & Symantec) Installation of encryption on client devices. Encryption resets after user identification when required. (Previous Contract)
Operating System - Win XP, Win 7 and Win 10 installation and updates. Daily use of all 3 operating systems at work and home.
Hardware Work stations - Fault finding on various makes and models, replacing component (mother board, RAM, PSU etc.) parts and re-build either via HDD or Network.
Hardware Printers - Fault finding on Xerox printers, Replace components (fuser, imaging units, maintenance kits etc.) and re-install. Lock down of printers to required classification.
Cable patching/tracing and fault finding - If users/sites have network issues finding the cause and either repairing the issue or liase with the relevant resolver group.
Remote Workstation rebuilds - configuring DHCP to workstation to built for certain state or software that's required.
Thanks for taking the time to read this, I look forward from hearing from you soon.
I have experience with addressing what an (AEU) affected end user/customer needs. I do this by asking the correct questions so I can get the information required to then either provide the solution or pass them on to the correct resolver group required. Below are examples of systems/and processes I have used.
Active Directory - Re-setting user account passwords, user group management and fault finding for user issues relating to user accounts,checking group policy's
Exchange sever - Looking into user Active Sync issues with their exchange accounts and rectifying any problems. (Previous Contract)
Encryption - (BeCrypt & Symantec) Installation of encryption on client devices. Encryption resets after user identification when required. (Previous Contract)
Operating System - Win XP, Win 7 and Win 10 installation and updates. Daily use of all 3 operating systems at work and home.
Hardware Work stations - Fault finding on various makes and models, replacing component (mother board, RAM, PSU etc.) parts and re-build either via HDD or Network.
Hardware Printers - Fault finding on Xerox printers, Replace components (fuser, imaging units, maintenance kits etc.) and re-install. Lock down of printers to required classification.
Cable patching/tracing and fault finding - If users/sites have network issues finding the cause and either repairing the issue or liase with the relevant resolver group.
Remote Workstation rebuilds - configuring DHCP to workstation to built for certain state or software that's required.
Thanks for taking the time to read this, I look forward from hearing from you soon.
Markets
United Kingdom
Language
English
Fluently
French
Good
Italian
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - 2019
job
2nd Line Support Engineer
Levett Consultancy.
- Work individually and in small teams install, maintaining and supporting hardware, software and cloud on systems Server 2012 and 2016, Hyper V, VMware, Google cloud, Office365, one drive and Windows 7 and 10 in Schools in London area. Also work on Sophos anti-virus, VERITAS backups and Apple mac and mobile devices on site and remotely.
- Once an incident has been received we will work through the relevant line supports to provide the correct support for the user's issues.
- Once the correct line support has been established we will proceed with the correct support needed.
- Once an incident has been received we will work through the relevant line supports to provide the correct support for the user's issues.
- Once the correct line support has been established we will proceed with the correct support needed.
VMware, Cloud, Google cloud, Mac, Windows, Support, Hardware, Software, Server, Google, Office365, Hyper V
2015 - 2018
job
IT Engineer
Fujitsu Services Engineering Services Limited.
Atlas MOD - Defence and national security - Desktop User Support
- Worked in small team covering large area providing MOD related excellent customer service support on all IT equipment such as Desktops, Laptops and Printers.
- Once an incident is presented to us we analyse the information given and diagnose the possible issue usually with a visit to the customer.
- Once we have diagnosed the actual fault we rectify, repair or replace the equipment.
- Worked in small team covering large area providing MOD related excellent customer service support on all IT equipment such as Desktops, Laptops and Printers.
- Once an incident is presented to us we analyse the information given and diagnose the possible issue usually with a visit to the customer.
- Once we have diagnosed the actual fault we rectify, repair or replace the equipment.
Customer service, Service, Security, It, Support
2010 - 2015
job
Member
HM Armed Forces.
of a team of 8 in establishing a communications network for a Headquarters
- Tested both voice and data communications before commencing operations
- Once communications are working, monitoring and maintaining the network, while providing high ranking officers with advice and support customer service to suit there needs.
Rear Link Detachment
- Member of a small team of 2-3 where I would take role as a detachment commander and establish voice and data communications to report back to headquarters.
- To establish communications we would erect the relevant antennas to the climate, terrain and environment we would be faced with.
- Once all the antennas are set up radio are set to correct frequencies and data terminals are establish through satellite communications we confirm through testing.
- Once successful we commence with operations reporting as briefed while monitoring, maintaining and if needed repairing systems to keep communications ongoing.
Achievements in Army Career
- OP Olympics
- Working with French, Italian and American army's
- Working overseas
- Rugby cup winners
- Kayaking awards
- Tested both voice and data communications before commencing operations
- Once communications are working, monitoring and maintaining the network, while providing high ranking officers with advice and support customer service to suit there needs.
Rear Link Detachment
- Member of a small team of 2-3 where I would take role as a detachment commander and establish voice and data communications to report back to headquarters.
- To establish communications we would erect the relevant antennas to the climate, terrain and environment we would be faced with.
- Once all the antennas are set up radio are set to correct frequencies and data terminals are establish through satellite communications we confirm through testing.
- Once successful we commence with operations reporting as briefed while monitoring, maintaining and if needed repairing systems to keep communications ongoing.
Achievements in Army Career
- OP Olympics
- Working with French, Italian and American army's
- Working overseas
- Rugby cup winners
- Kayaking awards
Operations, Customer service, Radio, Service, Network, Support, Testing, Monitoring, UP
My education
n/a
BTEC, Information technology and principle Level 3 (Minor in Telecommunications)
BTEC, Information technology and principle Level 3 (Minor in Telecommunications)
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