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Experienced Agile Technical Analyst/Solution Designer
Joanne van Zyl
,
East Sheen, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a highly experienced, professional and meticulous Solution Designer. I have over 20 years experience and have worked in many different roles including Enterprise Architecture, Scrum Analyst, E2E Design Analyst, Solutions Design and Systems Analyst. I have worked in Telecomms and in delivering major software programs including e-Commerce, Sales and Customer Management. I have worked for 15 years in Agile delivery programs.
I am experienced in building effective working relationships with key stakeholders, understanding their expectations, refining their needs and building a coherent set of requirements. I also manage the design process through from requirements through to final delivery. This can involve working with a number of different technical teams and defining the interfaces and touch points. I have facilitated many design and requirements gathering and definition workshops.
I also have experience and knowledge of Agile practices like TDD, BDD and continuous integration and have been instrumental in several projects of refining processes and working practices as required to suit the needs of the business and the team to deliver the project. I have in depth experience throughout the whole system development life cycle, having been closely involved from inception, through development and finally to delivery and sign off of the projects I have worked on.
I am experienced in building effective working relationships with key stakeholders, understanding their expectations, refining their needs and building a coherent set of requirements. I also manage the design process through from requirements through to final delivery. This can involve working with a number of different technical teams and defining the interfaces and touch points. I have facilitated many design and requirements gathering and definition workshops.
I also have experience and knowledge of Agile practices like TDD, BDD and continuous integration and have been instrumental in several projects of refining processes and working practices as required to suit the needs of the business and the team to deliver the project. I have in depth experience throughout the whole system development life cycle, having been closely involved from inception, through development and finally to delivery and sign off of the projects I have worked on.
Markets
United Kingdom
Language
English
Fluently
French
Fluently
Ready for
Larger project
Available
My experience
2017 - ?
job
Technical Analyst (Payments Manager Team)
NowTV.
E2E Technical Analyst/Solution Designer within the Payments Manager team. The Payments Manager component is responsible for all NowTV order management include provisioning, charging, delivery, cancellations, order history and processing of renewals.
Key responsibilities include:
➢ Defining and agreeing E2E architecture and flow to deliver new business requirements
➢ Maintaining all system APIs to deliver functionality for Web Sales, non-Web Client Sales and the CRM platform.
➢ Ensuring the application could be launched in a number of new territories, and delivering capabilities across new territories (including Spain, Austria, Germany, Italy, Ireland, UK and US)
➢ Documenting E2E flows for all order types including rollbacks across the downstream systems.
➢ Writing detailed stories for a team of up to 26 developers
➢ Running sprint planning sessions
➢ Providing development and delivery estimates for all upcoming projects
➢ Daily developer involvement in scrum team i.e. defuzz cards, demo, answer questions on functionality
➢ Help with Support and issue/bug resolution
Results and achievements:
➢ Provided implementation for the migration of UK NowTV customers off a legacy platform onto the new International Platform
➢ Supporting roll-out across a number of different territories
➢ Enabling changes for the new Peacock (NBCU) pay monthly platform in the US
➢ Supporting up to 26 developers with new functional stories every sprint
Utilisation and exposures: Agile, Payments including 3DSecure implementations, Paypal, Direct Debit, Distributed Architecture, Multi-territory implementations, Order Capture, Order Handling, Customer Management
Key responsibilities include:
➢ Defining and agreeing E2E architecture and flow to deliver new business requirements
➢ Maintaining all system APIs to deliver functionality for Web Sales, non-Web Client Sales and the CRM platform.
➢ Ensuring the application could be launched in a number of new territories, and delivering capabilities across new territories (including Spain, Austria, Germany, Italy, Ireland, UK and US)
➢ Documenting E2E flows for all order types including rollbacks across the downstream systems.
➢ Writing detailed stories for a team of up to 26 developers
➢ Running sprint planning sessions
➢ Providing development and delivery estimates for all upcoming projects
➢ Daily developer involvement in scrum team i.e. defuzz cards, demo, answer questions on functionality
➢ Help with Support and issue/bug resolution
Results and achievements:
➢ Provided implementation for the migration of UK NowTV customers off a legacy platform onto the new International Platform
➢ Supporting roll-out across a number of different territories
➢ Enabling changes for the new Peacock (NBCU) pay monthly platform in the US
➢ Supporting up to 26 developers with new functional stories every sprint
Utilisation and exposures: Agile, Payments including 3DSecure implementations, Paypal, Direct Debit, Distributed Architecture, Multi-territory implementations, Order Capture, Order Handling, Customer Management
Analyst, UP, Manager, Processing, Demo, Web, International, Development, Implementation, Scrum, Support, Developer, Architecture, Sales, Management, Agile, CRM, Writing
2014 - 2017
job
Solution Designer (UKIS Project Team)
BSkyB.
Solution Designer within the UKIS Architecture team, tasked with delivering designs across all systems to deliver a number of projects including the re-platform of the Sky Sales systems and enabling NowTV sales of Sky Broadband and Talk. This involved agreeing designs across a number of components including UX, Billing, Order Management, Network Providers, the Product Catalogue and the front-end clients.
Key responsibilities include:
➢ Organising and running workshops to get agreement across all teams of proposed technical solutions.
➢ Being involved in workshops with the business to understand requirements and feedback on the expected possibility of requirements being delivered.
➢ Providing wiki pages with fully documented End 2 End solutions to be picked up by the scrum teams including UML documentation.
➢ Agreeing on the MVP (minimum viable product) that should be picked up for the initial implementation.
➢ Constant involvement with the scrum teams to confirm requirements or discuss testing results.
➢ Providing development and delivery estimates for all upcoming projects
➢ Providing technical feasibility feedback on business requirements to business stakeholders
➢ Translation of business requirements into technical solutions and requirements
Results and achievements:
➢ Part of the team responsible for delivering the new Product and Sales platform with reduced time to market for new products and one integrated sales journey across all routes to market.
➢ Designing the system changes to allow for the roll-out of new Sky products and propositions on the new platform.
➢ Integrating 2 different Sales Platforms to enable Sky Broadband and Talk to be sold and branded as NowTV Broadband and Talk
Utilisation and exposures: Agile, Architecture, Product Management, Order Capture, Order Handling, Customer Management
Key responsibilities include:
➢ Organising and running workshops to get agreement across all teams of proposed technical solutions.
➢ Being involved in workshops with the business to understand requirements and feedback on the expected possibility of requirements being delivered.
➢ Providing wiki pages with fully documented End 2 End solutions to be picked up by the scrum teams including UML documentation.
➢ Agreeing on the MVP (minimum viable product) that should be picked up for the initial implementation.
➢ Constant involvement with the scrum teams to confirm requirements or discuss testing results.
➢ Providing development and delivery estimates for all upcoming projects
➢ Providing technical feasibility feedback on business requirements to business stakeholders
➢ Translation of business requirements into technical solutions and requirements
Results and achievements:
➢ Part of the team responsible for delivering the new Product and Sales platform with reduced time to market for new products and one integrated sales journey across all routes to market.
➢ Designing the system changes to allow for the roll-out of new Sky products and propositions on the new platform.
➢ Integrating 2 different Sales Platforms to enable Sky Broadband and Talk to be sold and branded as NowTV Broadband and Talk
Utilisation and exposures: Agile, Architecture, Product Management, Order Capture, Order Handling, Customer Management
Scrum, UX, Product Management, Agile, Management, Sales, Network, Architecture, UML, Workshops, Implementation, Testing, Development, UP
2008 - 2015
freelance
Agile Technical Analyst
Sky.
E2E Solution Design for a major Sales Systems Re-build
Facilitating Design workshops with a number of technical teams
Mapping business requirements into technical design
Writing stories for Scrum Teams
Interfacing between business stakeholders and technical teams
see less
Facilitating Design workshops with a number of technical teams
Mapping business requirements into technical design
Writing stories for Scrum Teams
Interfacing between business stakeholders and technical teams
see less
Design, Scrum, Writing, Agile, Sales, Less, Workshops, Analyst
2007 - 2008
job
Technical Analyst (LLU Systems Provisioning Team)
AOL Broadband.
Analyst
2005 - 2007
job
Enterprise Architect
Systems Provisioning Tools.
July 2005 - August 2007
TA within the Systems Provisioning team responsible for the delivery of Design Specifications for the Service Management (Order Capture and Order Management) and Bulk Migration systems.
Key responsibilities include:
➢ Negotiation and clarification of business requirements with the business stakeholders
➢ Translation of business requirements into technical requirements
➢ Delivery of Use Cases and Sequence Diagrams into Enterprise Architect
➢ Interface definitions and documentation for internal OSS and BSS systems
➢ Delivery of Design Specification Documentation
➢ Delivery of detailed Technical Requirements as stories for the development team
Results and achievements:
➢ Design of EMP based Systems Provisioning Tools to replace the LiSA based systems, while allowing for interfacing to both systems concurrently
➢ Part of the team responsible for the delivery of the first release of Service Management and Bulk Migration tools within 3 months
Utilisation and exposures: LLU, SMPF, Agile
TA within the Systems Provisioning team responsible for the delivery of Design Specifications for the Service Management (Order Capture and Order Management) and Bulk Migration systems.
Key responsibilities include:
➢ Negotiation and clarification of business requirements with the business stakeholders
➢ Translation of business requirements into technical requirements
➢ Delivery of Use Cases and Sequence Diagrams into Enterprise Architect
➢ Interface definitions and documentation for internal OSS and BSS systems
➢ Delivery of Design Specification Documentation
➢ Delivery of detailed Technical Requirements as stories for the development team
Results and achievements:
➢ Design of EMP based Systems Provisioning Tools to replace the LiSA based systems, while allowing for interfacing to both systems concurrently
➢ Part of the team responsible for the delivery of the first release of Service Management and Bulk Migration tools within 3 months
Utilisation and exposures: LLU, SMPF, Agile
Design, Agile, Management, Service Management, Service, Development, Enterprise
2005 - 2005
job
Lead Analyst and Delivery Manager
Vodafone.
Lead technical Analyst within the NMS Tools Team tasked with the delivery of Network Management functionality to meet the requirements of a substantial change to the network - introducing VOIP across the network.
Key responsibilities include:
➢ Technical analyst tasked with determining the impact of network changes relating to the Core Evolution project across all Network Management systems (Fault Management, Configuration Management, Performance Management, Service Management, Inventory and Topology Planning and Subnetwork Managers)
Results and achievements:
➢ Delivery of Impact Assessment across 150 Network Management Systems.
➢ Delivery of costing in terms of CAPEX and resources for delivering new functionality to the network.
➢ Many presentations delivered to Programme Managers to give feedback on findings and find agreement on recommended ways forward.
Utilisation and exposures:
➢ VOIP, Network Management Systems, Mediation Systems, Databases, Core Switching Equipment, 2G/3G convergence.
Key responsibilities include:
➢ Technical analyst tasked with determining the impact of network changes relating to the Core Evolution project across all Network Management systems (Fault Management, Configuration Management, Performance Management, Service Management, Inventory and Topology Planning and Subnetwork Managers)
Results and achievements:
➢ Delivery of Impact Assessment across 150 Network Management Systems.
➢ Delivery of costing in terms of CAPEX and resources for delivering new functionality to the network.
➢ Many presentations delivered to Programme Managers to give feedback on findings and find agreement on recommended ways forward.
Utilisation and exposures:
➢ VOIP, Network Management Systems, Mediation Systems, Databases, Core Switching Equipment, 2G/3G convergence.
Performance Management, Management, Service Management, Service, Network, Voip, Analyst, Costing, Configuration Management, Assessment, Manager
2003 - 2004
job
Revenue Assurance Analyst
Proximus.
Technical Analyst within the Finance and Reconciliation Team tasked with the delivery of high level designs to meet Revenue Assurance requirements on a number of different projects, including but not limited to m-commerce, Vodafone Live and, 3rd party Settlement
Key responsibilities include:
➢ Technical lead tasked with translating the business requirements for Financial Assurance team and E2E Reconciliation requirements from Business Support into high level designs.
➢ Providing full reconciliation from the switch through Payment Platforms, Mediation, Billing Systems and SAP to ensure that no billable events or revenue are lost at any point through the data flow.
➢ Ensuring full E2E Revenue Reconciliation on all billable streams within the Proximus network.
➢ Project managing the development of the designed packages.
Results and achievements:
➢ Full delivery of Financial Assurance capabilities for a number of services including Revenue Settlement (Merchant Billing), m-commerce and WLAN.
➢ Design and delivery of a flexible network wide Customer Information Audit Tool.
Utilisation and exposures:
➢ Business Objects, Database Design, Kenan Arbor, Reconciliation Systems, Mediation Systems
Key responsibilities include:
➢ Technical lead tasked with translating the business requirements for Financial Assurance team and E2E Reconciliation requirements from Business Support into high level designs.
➢ Providing full reconciliation from the switch through Payment Platforms, Mediation, Billing Systems and SAP to ensure that no billable events or revenue are lost at any point through the data flow.
➢ Ensuring full E2E Revenue Reconciliation on all billable streams within the Proximus network.
➢ Project managing the development of the designed packages.
Results and achievements:
➢ Full delivery of Financial Assurance capabilities for a number of services including Revenue Settlement (Merchant Billing), m-commerce and WLAN.
➢ Design and delivery of a flexible network wide Customer Information Audit Tool.
Utilisation and exposures:
➢ Business Objects, Database Design, Kenan Arbor, Reconciliation Systems, Mediation Systems
Design, SAP, Database, Audit, Database design, Finance, Network, Support, Analyst, Development, Audit, Tech lead
2001 - 2002
job
Enterprise Architect
Three.
Enterprise Architect and Business Analyst tasked with the design and delivery of a number of Enabling Services including m-commerce, full back end banking systems, knowledge management implementation and SMS and MMS Alerting. 3 are the first 3G operator to market in the UK. For part of this role, I was employed by SchlumbergerSema Telecommunications Consulting Division.
Key responsibilities include:
➢ Technical architect tasked with translating the business process definitions and business components into reusable system components in the context of the logical architecture for the 3 enterprise architecture
➢ Responsible for ensuring the technical and architectural integrity of all IT deliverables.
➢ Negotiating business requirements and deliverables with all key stakeholders
➢ Complex architectural design required to fit applications with Tibco EAI
Results and achievements:
➢ Fully integrated design delivery for projects including m-commerce, banking systems, knowledge management and alerting
➢ Integration of Legacy Banking Systems into the 3 EAI architectural standards
➢ Development of a number of design documents that came to be expected as business wide standards
➢ Accurate project scoping in relation to resources, business requirements and completion times
➢ Responsible for ensuring the delivery of business requirements for Knowledge Management and Search functionality to all consumer products and content within 3.
➢ Outstanding performance review feedback from direct manager and delivery manager concerning all areas of my responsibility
Utilisation and exposures:
➢ Large scale Mobile Internet based service design
➢ 3G Launch and Development
➢ Technical Design Authority
➢ EAI and Tibco
➢ Functional Specifications Development
➢ Vendor selection and management
➢ Full Software Development Life Cycle
➢ UML Design
Previous Roles
Key responsibilities include:
➢ Technical architect tasked with translating the business process definitions and business components into reusable system components in the context of the logical architecture for the 3 enterprise architecture
➢ Responsible for ensuring the technical and architectural integrity of all IT deliverables.
➢ Negotiating business requirements and deliverables with all key stakeholders
➢ Complex architectural design required to fit applications with Tibco EAI
Results and achievements:
➢ Fully integrated design delivery for projects including m-commerce, banking systems, knowledge management and alerting
➢ Integration of Legacy Banking Systems into the 3 EAI architectural standards
➢ Development of a number of design documents that came to be expected as business wide standards
➢ Accurate project scoping in relation to resources, business requirements and completion times
➢ Responsible for ensuring the delivery of business requirements for Knowledge Management and Search functionality to all consumer products and content within 3.
➢ Outstanding performance review feedback from direct manager and delivery manager concerning all areas of my responsibility
Utilisation and exposures:
➢ Large scale Mobile Internet based service design
➢ 3G Launch and Development
➢ Technical Design Authority
➢ EAI and Tibco
➢ Functional Specifications Development
➢ Vendor selection and management
➢ Full Software Development Life Cycle
➢ UML Design
Previous Roles
Banking, Manager, TIBCO, Enterprise, Search, Internet, Software, Development, Implementation, Analyst, It, Design, UML, Architecture, Service, Content, Integration, Management, Consulting, Service Design, Software development
2000 - 2001
freelance
Mobile Technologies Consultant
Clockwork Web.
Clockwork Web specialised in design, hosting and e-commerce services for clients. My role was to do research into the UK mobile Internet Service market and write white papers on all Mobile Technologies. I published many detailed info reports to clients and advised them on the best mobile strategy for their needs. I also did company wide presentations on this topic.
Design, Research, E-commerce, Service, Hosting, Internet, Web
1999 - 2000
job
Technical Project Manager, VAS (Value Added Services) Systems Department
Vodacom South Africa.
System Integrator Delivery and Technical Project Manager required to deliver any new service, system or technology onto the network. This required all feasibility studies, testing, integration onto live network and final service launch.
Project Manager, Integration, Service, Network, Technology, Testing, Manager
1997 - 1999
job
Systems Management Specialist
ATIO.
Systems Specialist required to design, deliver and manage a number of solutions for Clients. This work involved VAS (Value Added Services), Paging Systems, Network Management System
Design, Management, Network
1996 - 1997
job
Systems Research Engineer
Telkom SA Ltd.
Research
My education
1992
-
1996
University of Cape Town
BSc, Electrical Engineering
BSc, Electrical Engineering
?
-
1991
Pretoria High School for Girls
N/a, Distinctions for Mathematics
N/a, Distinctions for Mathematics
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