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Strong Customer Success Senior Manager specialiazing in Fintech and Start up companies. Extensive experience in Financial Services being fluent in Spanish and English
Arancha Del Rio Garcia
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a very experienced Relationship Manager/Customer Success Manager who builds strong relationships with customers in a natural effortless way. I have worked in stressful environments on the sell side and also on the buy side. Enjoy dynamic companies and teams where are building a solution/product or idea in the Fintech/Start up space.
Markets
United Kingdom
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Relationship Manager and Customer Success Manager
Railsbank.
First point of contact for live customers and pre-live stage customers on daily
queries relating to the Railsbank API platform and other business related queries via
Slack, Helpscout, email and over the phone
• Liaise with the different internal teams such as Compliance, Legal, Product, Treasury
and Tech to help prospects and customers communicate with us in regards of their
questions of their pre/post live-stage
• Responsible for sending out Customer Communications in the event of an Incident
affecting the Platform or a Railsbank Partner
• Assist the Sales team with the first stage of the Customer Onboarding journey to ensure is smooth and without any friction actively coordinating meetings with them
• Responsible for identifying any up sale that can arise as a result of the customer's
relationship with Railsbank according to the roadmap
• Assist the Finance department team for approval on monthly invoices
• Attended Money2020 in Amsterdam 2019 representing the team and the brand
talking to prospects and current customers
• Responsible for arranging regular meetings with live customers to evaluate the relationship with Railsbank .This includes taking constructive feedback and propose
new products to the customer aiming to grow the business together
• Responsible for updating the CRM tool for each of the customer's development
business
• Support for customers with queries relating our payment schemes available such as
Swift, UK FP and SEPA
• Acted as Project Manager for Railsbank becoming "UK FP direct settlement participant" .This Assurance stage lasted 6 months before we were allowed to enter
the friends and family period. Coordinated the team internally to provide the
required documentation to the Assurance team at UK FP attending weekly calls and weekly key decision updates. Responsible for providing all the necessary key forms to UK FP and the Bank of England meeting very strict deadlines
queries relating to the Railsbank API platform and other business related queries via
Slack, Helpscout, email and over the phone
• Liaise with the different internal teams such as Compliance, Legal, Product, Treasury
and Tech to help prospects and customers communicate with us in regards of their
questions of their pre/post live-stage
• Responsible for sending out Customer Communications in the event of an Incident
affecting the Platform or a Railsbank Partner
• Assist the Sales team with the first stage of the Customer Onboarding journey to ensure is smooth and without any friction actively coordinating meetings with them
• Responsible for identifying any up sale that can arise as a result of the customer's
relationship with Railsbank according to the roadmap
• Assist the Finance department team for approval on monthly invoices
• Attended Money2020 in Amsterdam 2019 representing the team and the brand
talking to prospects and current customers
• Responsible for arranging regular meetings with live customers to evaluate the relationship with Railsbank .This includes taking constructive feedback and propose
new products to the customer aiming to grow the business together
• Responsible for updating the CRM tool for each of the customer's development
business
• Support for customers with queries relating our payment schemes available such as
Swift, UK FP and SEPA
• Acted as Project Manager for Railsbank becoming "UK FP direct settlement participant" .This Assurance stage lasted 6 months before we were allowed to enter
the friends and family period. Coordinated the team internally to provide the
required documentation to the Assurance team at UK FP attending weekly calls and weekly key decision updates. Responsible for providing all the necessary key forms to UK FP and the Bank of England meeting very strict deadlines
API, Project Manager, Swift, CRM, Event, Finance, Sales, Onboarding, Compliance, Support, Development, Customer Onboarding, Treasury, Manager, UP
2009 - 2013
job
Electronic FX Sales Relationship Manager
Commerzbank.
Worked in cooperation with the Banks and Institutional London and Frankfurt Voice
Sales Teams as well as the Hedge Fund Sales Team to increase our API and Single
Bank Portal Clients.
• Actively performed client demonstrations of the Bank's single portal both on-site
and via WebEx.
• Served as daily client first point of contact and client service for eFX users of our
platform in the covered region such us: Iberia, Italy,
France, UK, Ireland, Turkey, Russia, CIS region, Africa and Middle East.
• Liaised internally with eFX technical support, credit, and legal to resolve any issues
for the client.
• Supervise client on-boarding for FX, Options and Gold from start to finish.
• Interface with: Banks, Institutions, Brokers, ECNs and Multi-bank Platform Sales
representatives such as Bloomberg, FXall, RTFX, 360t and technology providers.
• Prepare the monthly business analysis of the Multi-bank platforms for Management.
• Evaluate daily analysis of P&L reports produced by the Quants team to find ways to improve clients' revenue and volume.
• Worked with relationship managers in Equities and Fixed Income to leverage
existing client contacts of Commerzbank's in an effort to cross-sell.
Sales Teams as well as the Hedge Fund Sales Team to increase our API and Single
Bank Portal Clients.
• Actively performed client demonstrations of the Bank's single portal both on-site
and via WebEx.
• Served as daily client first point of contact and client service for eFX users of our
platform in the covered region such us: Iberia, Italy,
France, UK, Ireland, Turkey, Russia, CIS region, Africa and Middle East.
• Liaised internally with eFX technical support, credit, and legal to resolve any issues
for the client.
• Supervise client on-boarding for FX, Options and Gold from start to finish.
• Interface with: Banks, Institutions, Brokers, ECNs and Multi-bank Platform Sales
representatives such as Bloomberg, FXall, RTFX, 360t and technology providers.
• Prepare the monthly business analysis of the Multi-bank platforms for Management.
• Evaluate daily analysis of P&L reports produced by the Quants team to find ways to improve clients' revenue and volume.
• Worked with relationship managers in Equities and Fixed Income to leverage
existing client contacts of Commerzbank's in an effort to cross-sell.
API, Business Analysis, Management, Sales, Service, Technology, Support, Portal, Manager
2004 - 2009
job
Prime Brokerage Client Service, Associate
Dresdner Kleinwort.
Client service representative provided first point of contact for Hedge Fund clients
in both Europe and the US.
• Worked with Multi asset classes Strategy Clients (Equities, Fixed Income, Futures, CFDs, Options, FX, Repos, Swaps, and CDSs).
• Responsible of the verification of daily balance and margin requirement reporting.
• Monitored trade reporting fails management and corporate actions.
• Liaised closely with: settlements, corporate-actions, stock loan, credit, risk, legal and IT.
• Met with clients to accommodate new business and discuss reports and issues.
• Monitoring Haircuts of client's portfolios taking into account variables specific to each holding, the portfolio and the market.
in both Europe and the US.
• Worked with Multi asset classes Strategy Clients (Equities, Fixed Income, Futures, CFDs, Options, FX, Repos, Swaps, and CDSs).
• Responsible of the verification of daily balance and margin requirement reporting.
• Monitored trade reporting fails management and corporate actions.
• Liaised closely with: settlements, corporate-actions, stock loan, credit, risk, legal and IT.
• Met with clients to accommodate new business and discuss reports and issues.
• Monitoring Haircuts of client's portfolios taking into account variables specific to each holding, the portfolio and the market.
Management, Service, It, Monitoring
2000 - 2003
job
Operations Associate
Susquehanna Ireland Limited.
• Produced the daily P&L report for the fundamentals business.
• Liaised with Prime Brokers on a daily basis over account reporting.
• Provided daily cash and position reconciliation.
• Responsible for agreeing the margin call for our Prime Brokers.
• Settlement queries for trades to counterparties.
• Checked of Corporate actions related to the positions held at the desk. Verified
expense accruals and stock borrow for the desk.
• Helped build the ADR department then rotated to help start a new business unit
trading fundamentals.
• Produced a detailed due diligence comparison between prime brokers resulting in a
more cost efficient future relationship.
• Liaised with Prime Brokers on a daily basis over account reporting.
• Provided daily cash and position reconciliation.
• Responsible for agreeing the margin call for our Prime Brokers.
• Settlement queries for trades to counterparties.
• Checked of Corporate actions related to the positions held at the desk. Verified
expense accruals and stock borrow for the desk.
• Helped build the ADR department then rotated to help start a new business unit
trading fundamentals.
• Produced a detailed due diligence comparison between prime brokers resulting in a
more cost efficient future relationship.
Operations, Due Diligence
1999 - 2000
job
Junior Risk Analyst
Santander Financial Products.
• Daily update of P&L, prices and risk data using excel and access systems.
• Assistance to the Risk Analyst to evaluate the derivatives Greeks.
• Assistance to the Risk Analyst to evaluate the derivatives Greeks.
Excel, Analyst
My education
Michael Smurfit School of Business
Masters, Finance
Masters, Finance
University of Navarra
N/a, N/a
N/a, N/a
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