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jobs
Darragh Blake
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - ?
job
SENIOR TECHNICAL SUPPORT ENGINEER
AIRSHIP.
• Lead the hiring, on-boarding and training of another Technical Support Engineer.
• Developed training on Web Notify, iOS and Advanced iOS training companywide.
• Assisting with Accengage Web Notify customer migration and product training.
• Act as knowledge expert on several Airship products.
• Lias with Sales and Pre-Sales answering technical questions on our product capabilities.
• Developed training on Web Notify, iOS and Advanced iOS training companywide.
• Assisting with Accengage Web Notify customer migration and product training.
• Act as knowledge expert on several Airship products.
• Lias with Sales and Pre-Sales answering technical questions on our product capabilities.
IOS, Training, Sales, Support, Web
2016 - 2018
job
SENIOR PRODUCT SUPPORT SPECIALIST
APPLE.
• Developed Support methodologies and training for difficult customers.
• Handled escalated cases involving complex issues related to iTunes such as customer fraud.
• Consistently exceeded role metrics and delivered training to peers on meeting these metrics.
• Handled escalated cases involving complex issues related to iTunes such as customer fraud.
• Consistently exceeded role metrics and delivered training to peers on meeting these metrics.
Training, Support
My education
The Open University
BSc, Computing & Statistics
BSc, Computing & Statistics
Rathmines College
N/a, Computer Programming
N/a, Computer Programming
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