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JOHN MURPHY
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United Kingdom
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Language
English
Fluently
Spanish
Good
Ready for
My experience
2016 - 2019
job
Front Of House / Guest Relations Manager
The London Cabaret Club.
The Bloomsbury Ballroom
Holborn, London
In my role I am responsible to lead and manage the front of house team, to recruit, hire, schedule, develop and motivate them. Liaise with the CEO, Creative Director, Operations and Kitchen to implement
performance and operational notes to ensure the event runs smoothly and efficiently. Produce and distribute
daily operational run sheets and weekly reports for all departments making necessary recommendations to improve the guest experience. Attend weekly operational meetings. To ensure that the front of house team
adhere to the correct dress and appearance appropriate to the show. I take the lead in handling guest
complaints in a professional and efficient manner ensuring guest satisfaction.
Key Achievements
• Teamed up with concierge in the effective servicing of special guests and bookings of VIPs.
• Fuelled revenues and repeat business by forging productive relationships with patrons.
• Managing three separate events simultaneously.
• Winners of The London Lifestyle Awards 2017 (Best Live Venue)
• Winners of The London Lifestyle Awards 2019 (The London Ambassadors Award)
Holborn, London
In my role I am responsible to lead and manage the front of house team, to recruit, hire, schedule, develop and motivate them. Liaise with the CEO, Creative Director, Operations and Kitchen to implement
performance and operational notes to ensure the event runs smoothly and efficiently. Produce and distribute
daily operational run sheets and weekly reports for all departments making necessary recommendations to improve the guest experience. Attend weekly operational meetings. To ensure that the front of house team
adhere to the correct dress and appearance appropriate to the show. I take the lead in handling guest
complaints in a professional and efficient manner ensuring guest satisfaction.
Key Achievements
• Teamed up with concierge in the effective servicing of special guests and bookings of VIPs.
• Fuelled revenues and repeat business by forging productive relationships with patrons.
• Managing three separate events simultaneously.
• Winners of The London Lifestyle Awards 2017 (Best Live Venue)
• Winners of The London Lifestyle Awards 2019 (The London Ambassadors Award)
Operations, Event, Ceo, Manager, UP
2013 - 2016
job
VIP Events and Promotions Manager
Various Companies.
Orchestrate delivery of services excellence to leading VIP brands, strategically promoting events attended by
Manager
2001 - 2013
job
VIP Manager
The Shadow Lounge.
Promoted from Head Host to VIP Manager following successes in PR / marketing of events, supporting
enhancements in sales generation. Provided expert management of guest relations, press, photographers,
waiters, floor staff, security and cleaning crew. Drove operations of membership department and customer
relations. Liaised with press in regard to advertising, promotional designs and press releases. Utilised in-
house booking system with late night London. Administered car bookings and reservations for restaurants as
well as club guest lists.
Key Achievements
• Played key role in the opening of the second VIP area for high-profile celebrities and high-level spenders.
• Key conduit for high-profile clientele, assessing needs and ensuring quality servicing.
• Established new revenue streams through planning, developing and launching new event nights.
• Expanded brand reach through innovative management of social media and web content.
• Collaborated with new promotors, performers and DJs in achieving memorable experiences.
• Enhanced communication with club members through creation of newsletters.
• Forged quality relationships with new clients and location scouts for various video / photo shoots and private events.
EARLY CAREER
enhancements in sales generation. Provided expert management of guest relations, press, photographers,
waiters, floor staff, security and cleaning crew. Drove operations of membership department and customer
relations. Liaised with press in regard to advertising, promotional designs and press releases. Utilised in-
house booking system with late night London. Administered car bookings and reservations for restaurants as
well as club guest lists.
Key Achievements
• Played key role in the opening of the second VIP area for high-profile celebrities and high-level spenders.
• Key conduit for high-profile clientele, assessing needs and ensuring quality servicing.
• Established new revenue streams through planning, developing and launching new event nights.
• Expanded brand reach through innovative management of social media and web content.
• Collaborated with new promotors, performers and DJs in achieving memorable experiences.
• Enhanced communication with club members through creation of newsletters.
• Forged quality relationships with new clients and location scouts for various video / photo shoots and private events.
EARLY CAREER
Social Media, Marketing, Web content, Advertising, Video, Operations, Event, Pr, Management, Content, Sales, Security, Web, Booking, Manager, Social
1997 - 2001
job
International Fashion Model
Nevs Models.
Fashion, International
2000 - 2000
job
sponsor relations
Cafe de Paris, Hotel.
250 - 2000 guests. Market, plan and organise all practical aspects of events such as location sourcing, venue
set up, design performers, catering, audio visual, security and cleaning. Handle all aspects of budgeting, VIP
bookings / enquiries, staffing, up selling, supplier negotiations and client / sponsor relations.
Key Achievements
• Secured and serviced major accounts with leading organisations such as Orange Nation (one of London's club leaders in live music) Altitude 360 (international We Party & Matinee) Cafe de Paris, Hotel
Chantelle and Club Room Service.
• Expertly managed VIP services for some of London's largest music venues.
• Boosted occupancy and revenues by 35%
• Elevated event participation by driving innovative creation and distribution of promotional materials.
set up, design performers, catering, audio visual, security and cleaning. Handle all aspects of budgeting, VIP
bookings / enquiries, staffing, up selling, supplier negotiations and client / sponsor relations.
Key Achievements
• Secured and serviced major accounts with leading organisations such as Orange Nation (one of London's club leaders in live music) Altitude 360 (international We Party & Matinee) Cafe de Paris, Hotel
Chantelle and Club Room Service.
• Expertly managed VIP services for some of London's largest music venues.
• Boosted occupancy and revenues by 35%
• Elevated event participation by driving innovative creation and distribution of promotional materials.
Design, SoMe, Event, Sourcing, Service, Audio, Security, Music, International, UP
1992 - 1997
job
Warehouse Manager
unknown.
Hodsoll Mckenzie Interiors
Chelsea, London
Chelsea, London
Manager
My education
?
-
1992
n/a
GCSEs, Including English and Maths
GCSEs, Including English and Maths
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