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Global Account/Partnership Manager ready for a new role
Gurpreet Randhawa
,
London, United Kingdom
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An experienced Business Development, Global Account and Partnerships Manager with experience in over 50 countries. Currently working as a Global Partnership Manager with a focus on driving traffic to corporate partners, increasing retention and engagement, improving contract negotiations for both parties and to source and identify suitable partners for the business. A proven track record of sales growth with international clients in various business sectors including Financial Services (American Express) Luxury Travel including Private Aviation, Global Lifestyle & Concierge Groups and start-ups, in both B2B and B2C. Significant experience in working with UHNWI, VIP’s, CEOs and global luxury partners including Bentley Motors, Cartier and the Four Seasons Hotels. An expert at outstanding and strengthening current relationships with both internal and external stakeholders whilst remaining commercially and client focused and driving innovation which converts to an increase in market share. An entrepreneurial can-do approach and lead by example and looking for a permanent role with a company that allows personal growth and to push brand awareness.
Markets
United States
(Remote
only)
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
freelance
Global Partnership Manager
The Doctors Club.
Member only organisation for senior doctors and medical consultants in the UK who work for private practices/hospitals and the NHS. The club runs regular networking and exclusive member-only events with selected luxury partners.
Personally sourced and established relationships for long-term partnership including - Bentley Motors, Dorchester, Technogym, Belmond, Ten Trinity Square by the Four Seasons and Vacheron Constantin, Harrods to name a few, including onboarding and Account Management
Increased membership base by securing two new hospitals to our club, doubling our membership base by 50%
Identified and sourced partnership opportunities through inbound lead follow-up and outbound cold calls, emails and client visits
Improved and negotiated better contracts which converted to higher commissions for the club
Personally sourced and established relationships for long-term partnership including - Bentley Motors, Dorchester, Technogym, Belmond, Ten Trinity Square by the Four Seasons and Vacheron Constantin, Harrods to name a few, including onboarding and Account Management
Increased membership base by securing two new hospitals to our club, doubling our membership base by 50%
Identified and sourced partnership opportunities through inbound lead follow-up and outbound cold calls, emails and client visits
Improved and negotiated better contracts which converted to higher commissions for the club
Strategic Partnering, Sales development, Business development, Project Management, Account management, Contract management
2018 - ?
job
Founder
GR CONSULTING.
Having worked within various areas - Finance, UHNW and Luxury Travel, I started my own consultancy business using my extensive knowledge and connections to assist other brands within the Luxury sector. Past projects include Hotels, Finance Groups, Concierge Groups, Luxury Travel Operators and high-end Restaurants. I have provided consultancy services to Quintessentially, Watches of Switzerland, Montcalm Hotels and The Hakkasan Group. These projects include Business Development, Customer Service/Engagement Process, and Project Management. I use my extensive network to grow and develop business in these areas and ensure they achieved their goals and objectives. Recently this has included advice to Mckinsey & Company on Customer Journey as part of Lloyd's of London strategic vision for the future of the London insurance market.
Business development, Project Management, Management, Customer service, Finance, Service, Network, Development, Insurance, Founder
2018 - 2019
job
Director (Consultancy Role)
ABSOLUTE LIFESTYLE.
I was responsible for the daily operations at Absolute Lifestyle, which is a luxury travel agency based in Mayfair London with 10 employees. I advise the Managing Director and the Management Team on the best direction for the company. I also consult at their sister company Flightserve, a private jet broker.
Responsibilities/Achievements
• Introduced new suppliers to the brand with exclusive offerings for their clients with new partnerships from my 15 years of experience in luxury travel
• Re-negotiated improved contracts with suppliers with increased commissions
• Introduced a WhatsApp service for high-end clientele, thus helping with engagement and better customer service experience, ensuring client satisfaction remains a priority
• Concluded negotiations with several new businesses to provide travel services to their companies
• Exclusive invitation to several luxury/travel groups which provided exposure to the global luxury travel market, brand awareness and invitations to the most exclusive events in luxury travel
Responsibilities/Achievements
• Introduced new suppliers to the brand with exclusive offerings for their clients with new partnerships from my 15 years of experience in luxury travel
• Re-negotiated improved contracts with suppliers with increased commissions
• Introduced a WhatsApp service for high-end clientele, thus helping with engagement and better customer service experience, ensuring client satisfaction remains a priority
• Concluded negotiations with several new businesses to provide travel services to their companies
• Exclusive invitation to several luxury/travel groups which provided exposure to the global luxury travel market, brand awareness and invitations to the most exclusive events in luxury travel
Operations, Management, Customer service, Service, Direction, Contracts, Travel
2018 - 2018
job
Director
HELENTOURS (Consultancy role).
Helentours is a luxury travel DMC who work with B2B and B2C clientele, I took ownership of the UK and International markets, including business development.
Responsibilities/Achievements
• Increased the market share within my geographies including UAE, Saudi Arabia, UK and Europe
• Introduced several new high value key accounts within our target market including American Express Centurion and Quintessentially
• I developed the team and stream-lined the processes and operations with best practices. This achieved a significant improvement in customer satisfaction
• Advised the Founder on the direction of the company and helped to map the year in a very competitive market space
• Developed key luxury partners including Cartier, Ferrari, Watches of Switzerland and travel accommodation suppliers
Responsibilities/Achievements
• Increased the market share within my geographies including UAE, Saudi Arabia, UK and Europe
• Introduced several new high value key accounts within our target market including American Express Centurion and Quintessentially
• I developed the team and stream-lined the processes and operations with best practices. This achieved a significant improvement in customer satisfaction
• Advised the Founder on the direction of the company and helped to map the year in a very competitive market space
• Developed key luxury partners including Cartier, Ferrari, Watches of Switzerland and travel accommodation suppliers
Business development, B2B, Operations, B2C, Sales, Development, International, Express, Direction, Manager, Processes, Founder, Travel
2013 - 2016
job
Global Relationship Manager
AMERICAN EXPRESS CENTURION.
American Express International Currency Cards (ICC) offers bespoke Card services, Travel and Concierge to our elite Centurion customers. My role was as a Brand/Account Ambassador for 60 global clients, many among The Forbes rich-list. Centurion is the flagship product in the portfolio and plays a significant role in the overall profitability of the business.
Responsibilities/Achievements
• Developed and managed close relationships with a portfolio of 50 global High Value International Centurion customers
• Achieved 100% Retention of high net worth clients for the 2014/15 financial year and renegotiated membership agreements
• Achieved billed business of £50 million 2014, exceeding organisational target by over 200%
• Highest level of Account Management of a client base of high net-worth individuals with average yearly spend of over £2million
• Consistently number 1 for billed business and engagement in my department
• Lead internal projects from end to end with several departments on engagement and increasing billed business
• Analysing and tracking the effectiveness of marketing campaigns and constantly seeking improvements
• Strong luxury travel/lifestyle/retail brand Industry global awareness especially within hotel and airline partnerships
• Strong interpersonal skills with a track record of driving results, building and cementing strong relations as well as leveraging them, exceeding customer expectations and producing creative solutions to challenges
Responsibilities/Achievements
• Developed and managed close relationships with a portfolio of 50 global High Value International Centurion customers
• Achieved 100% Retention of high net worth clients for the 2014/15 financial year and renegotiated membership agreements
• Achieved billed business of £50 million 2014, exceeding organisational target by over 200%
• Highest level of Account Management of a client base of high net-worth individuals with average yearly spend of over £2million
• Consistently number 1 for billed business and engagement in my department
• Lead internal projects from end to end with several departments on engagement and increasing billed business
• Analysing and tracking the effectiveness of marketing campaigns and constantly seeking improvements
• Strong luxury travel/lifestyle/retail brand Industry global awareness especially within hotel and airline partnerships
• Strong interpersonal skills with a track record of driving results, building and cementing strong relations as well as leveraging them, exceeding customer expectations and producing creative solutions to challenges
Marketing, Retail, Account management, Net, Retention, International, Express, Manager, Management, Travel
2011 - 2012
job
VERTU CONCIERGE
TEN GROUP AND QUINTESSENTIALLY GROUP.
Global Vertu Membership Manager
I was responsible for engaging with our high net-worth, elite, and exclusive global clients who use the Vertu Concierge service. Vertu creates limited edition luxurious mobile phones using the finest materials available including gold, titanium and diamonds. Annual turnover in 2011 was £250 million.
Responsibilities/Achievements
• Led the International memberships for Ten Group's largest account - EMEA, Americas, Asia, & Middle East
• Revenue generation through increased work rate efficiencies, QA standards and sales of membership packages
• Exceeded monthly revenue targets by 20% each month
• Responsible for the highest grossing month during the contract's history. Monthly income rose by 25% in November 2011
• Continued to hit SLA's and KPI's monthly with well-developed negotiating and influencing skills
• Co-ordinated clients for Vertu exclusive events globally
• Understood and proactively met the needs of international luxury brand clientele with the ability to communicate effectively to all
• Improved Customer Service through client feedback and complaints resolution
• Excellent persuasive abilities and good negotiation skills
I was responsible for engaging with our high net-worth, elite, and exclusive global clients who use the Vertu Concierge service. Vertu creates limited edition luxurious mobile phones using the finest materials available including gold, titanium and diamonds. Annual turnover in 2011 was £250 million.
Responsibilities/Achievements
• Led the International memberships for Ten Group's largest account - EMEA, Americas, Asia, & Middle East
• Revenue generation through increased work rate efficiencies, QA standards and sales of membership packages
• Exceeded monthly revenue targets by 20% each month
• Responsible for the highest grossing month during the contract's history. Monthly income rose by 25% in November 2011
• Continued to hit SLA's and KPI's monthly with well-developed negotiating and influencing skills
• Co-ordinated clients for Vertu exclusive events globally
• Understood and proactively met the needs of international luxury brand clientele with the ability to communicate effectively to all
• Improved Customer Service through client feedback and complaints resolution
• Excellent persuasive abilities and good negotiation skills
Customer service, Sales, QA, Service, Net, KPI, International, Asia, Manager, LED
2006 - 2011
job
Duty Manager
LUFTHANSA & SAS AIRLINES.
Duty Manager for ground staff and operations at Birmingham International Airport. I was responsible for 15-20 people to manage and was involved in training and appraisals. I was a Global Trainer for the new computer system, which involved global travel to many airports across the airlines network.
Responsibilities/Achievements
• Gained No1 airport satisfaction throughout the airlines global network
• Global Trainer award for implementation of the new computer system
• Increased employee retention through engagement
• Enrolment of the new frequent flyer increased through coaching
Responsibilities/Achievements
• Gained No1 airport satisfaction throughout the airlines global network
• Global Trainer award for implementation of the new computer system
• Increased employee retention through engagement
• Enrolment of the new frequent flyer increased through coaching
Coaching, Training, Operations, Network, Flyer, Implementation, Retention, International, Manager
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