Mihaela Diaconu , London, United Kingdom

Accomplished people and leadership development, operations and performance-management professional with 20+ years' experience; solid operations, strategic-planning, business-expansion and growth, and organisational continuous improvement experience. Relentless customer focus.

• Managed and led operational teams, cross-functional teams, and consulted internally, advised and supported local, regional and national teams on people engagement and performance, processes, systems, business and market analysis, and customer engagement strategies with a strong commercial and business results focus. The teams have spanned at times over several divisions, and over different geographical areas within the UK.
• Visionary, influential leader and highly capable change-agent who consistently refines and revitalises strategies
and procedures, introduces innovation, designs change, and facilitates solutions-driven team
collaboration. Results oriented, focusing on collaboration and teamwork.
• Motivated achiever and proven bottom-line contributor with solid record of revenue recovery/ improvement and cost reductions through process redesign, savvy operational management, organisational reengineering, and HR management.
• Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop
action plans, and lead team to meet or exceed targeted goals.
• Effective communicator and relationship-builder with superior detail orientation who gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes.