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Senior IT project manager, scrum master
Paola Carotta
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
An accomplished professional who specialises in Portfolio, Programme and Project Management, combining a strong academic background, with a successful career in developing and delivering services and products to
customers, directing business change initiatives, leading PMOs in improving tools & processes, governance and best practices.
Trained coach with the ability to work effectively with people and meet stakeholders' expectations.
Agile-enthusiastic (scrum master) and expert in waterfall projects.
customers, directing business change initiatives, leading PMOs in improving tools & processes, governance and best practices.
Trained coach with the ability to work effectively with people and meet stakeholders' expectations.
Agile-enthusiastic (scrum master) and expert in waterfall projects.
Markets
United Kingdom
Language
English
Fluently
Italian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
HEAD OF GOVERNANCE
REFINITIV.
Technology Jan 2019 - current
Achievements
● Established governance for a $36m portfolio of technology initiatives
● Established a project governance framework from project acceptance to project completion
● Change programmes delivered: tollgates to govern budget approval (for Technology); reporting to monitor spend and a process to submit and approve reforecast (for Finance); new process and IT
tooling for business applications to move to the Cloud (for Product Management)
Responsibilities
● Provide MI reporting on project pipeline and portfolios performance to the Technology leadership team
● Improve project management methodologies and coach project and program managers
● Review project plans, ensure projects change control and reporting are in line with governance
framework and best practices
● Build and mentor a team of 8 comprising of project coordinators, business and change analysts and reporting analysts
● Manage, administer, support the PPM platform (WorkFront)
Achievements
● Established governance for a $36m portfolio of technology initiatives
● Established a project governance framework from project acceptance to project completion
● Change programmes delivered: tollgates to govern budget approval (for Technology); reporting to monitor spend and a process to submit and approve reforecast (for Finance); new process and IT
tooling for business applications to move to the Cloud (for Product Management)
Responsibilities
● Provide MI reporting on project pipeline and portfolios performance to the Technology leadership team
● Improve project management methodologies and coach project and program managers
● Review project plans, ensure projects change control and reporting are in line with governance
framework and best practices
● Build and mentor a team of 8 comprising of project coordinators, business and change analysts and reporting analysts
● Manage, administer, support the PPM platform (WorkFront)
Project Management, Budget, Cloud, Mentor, Leadership, Management, Finance, Technology, It, Support, Coach, PPM, IT governance
2018 - 2018
job
HEAD OF PROGRAMME AND PROJECT SUPPORT
THOMSON REUTERS Financial and Risk.
Achievements
● Delivered on time and on budget a software integration between ServiceNow and WorkFront (PPM platform) to automate a key 'Change Request' process (based on standard and custom APIs, managing an Agile software development team based in Poland)
● Revised the entire set of business and technical processes within the department and built
corresponding project templates to streamline project planning
● Put in place a function to support a 300+ user base on WorkFront, governance, delivery processes
● Produced and published a comprehensive user-friendly documentation of the department's processes
Responsibilities
● Lead a team of 8 comprising of project coordinators, business analysts and reporting analysts
● Develop and deliver annual roadmap for governance, process and tools improvements
● Provide support to the Technology Operations department user base
● Provide reporting to the Technology Operations leadership team
● Delivered on time and on budget a software integration between ServiceNow and WorkFront (PPM platform) to automate a key 'Change Request' process (based on standard and custom APIs, managing an Agile software development team based in Poland)
● Revised the entire set of business and technical processes within the department and built
corresponding project templates to streamline project planning
● Put in place a function to support a 300+ user base on WorkFront, governance, delivery processes
● Produced and published a comprehensive user-friendly documentation of the department's processes
Responsibilities
● Lead a team of 8 comprising of project coordinators, business analysts and reporting analysts
● Develop and deliver annual roadmap for governance, process and tools improvements
● Provide support to the Technology Operations department user base
● Provide reporting to the Technology Operations leadership team
Software development, Budget, Agile, Leadership, Integration, Technology, Support, Development, ServiceNow, Software, Planning, PPM, Processes, Change management
2016 - 2018
job
SENIOR PROJECT MANAGER
THOMSON REUTERS Financial and Risk..
Achievements
● Delivered on time and on budget an integration between ServiceNow and WorkFront to enable better
paola_carotta-CV-2019-5.docx 1/4
project initiation (based on standard and custom APIs, managing an Agile software development team based in Poland)
● Delivered several initiatives aiming at improving governance and reporting (introduced project toll gates, designed a set of performance and audit reports)
● Prepared business case and obtained approval for a multi-year high-profile rationalization programme
Responsibilities
● Improve tools and processes for the project and programme managers community
● Main go-to person for complex queries related to WorkFront
● Lead an Agile development team based in Poland
● Delivered on time and on budget an integration between ServiceNow and WorkFront to enable better
paola_carotta-CV-2019-5.docx 1/4
project initiation (based on standard and custom APIs, managing an Agile software development team based in Poland)
● Delivered several initiatives aiming at improving governance and reporting (introduced project toll gates, designed a set of performance and audit reports)
● Prepared business case and obtained approval for a multi-year high-profile rationalization programme
Responsibilities
● Improve tools and processes for the project and programme managers community
● Main go-to person for complex queries related to WorkFront
● Lead an Agile development team based in Poland
Project Manager, Software development, Budget, Agile development, Agile, Integration, Business Case, Community, Development, ServiceNow, Software, Audit, Go, Processes, Manager, Agile coach
2014 - 2016
job
GROUP PROGRAMME MANAGER
COLLINSON GROUP.
London
Owners of Priority Pass and Columbus Direct, the Collinson Group offer a wide range of solutions in Loyalty, Lifestyle Benefits Insurance and Assistance. 28 locations worldwide, 1,500 employees.
GROUP PROGRAMME MANAGER Dec 2014 - Apr 2016
Achievements
●Directed the migration of 25,000+ customers of a Fortune 100 company to a saas new card assistance
platform (.net technology, lead an Agile based in London and Romania)
● Enhanced the Columbus Direct insurance offering with a new benefit which was delivered on time and launched flawlessly (.net technology, lead an Agile based in London and Romania)
● Developed a new travel membership platform by managing an extended team of 20, which included
software development, UX design, operational marketing, of Collinson Group and partners
● Coordinated a compliance project for a major financial service institute
● Redesigned the customer support and back office processes, put in place SLA and reporting and migrated these functions to new offices and new teams
Responsibilities
● Full P&L responsibility for the 'Travel and Financial services' portfolios
● Direct the development of new services from business case to market launch
● Support the PMO in developing project management best practices and mentoring project managers
Owners of Priority Pass and Columbus Direct, the Collinson Group offer a wide range of solutions in Loyalty, Lifestyle Benefits Insurance and Assistance. 28 locations worldwide, 1,500 employees.
GROUP PROGRAMME MANAGER Dec 2014 - Apr 2016
Achievements
●Directed the migration of 25,000+ customers of a Fortune 100 company to a saas new card assistance
platform (.net technology, lead an Agile based in London and Romania)
● Enhanced the Columbus Direct insurance offering with a new benefit which was delivered on time and launched flawlessly (.net technology, lead an Agile based in London and Romania)
● Developed a new travel membership platform by managing an extended team of 20, which included
software development, UX design, operational marketing, of Collinson Group and partners
● Coordinated a compliance project for a major financial service institute
● Redesigned the customer support and back office processes, put in place SLA and reporting and migrated these functions to new offices and new teams
Responsibilities
● Full P&L responsibility for the 'Travel and Financial services' portfolios
● Direct the development of new services from business case to market launch
● Support the PMO in developing project management best practices and mentoring project managers
Service, Manager, Processes, Office, Software, Insurance, Development, Support, Technology, Business Case, Net, Compliance, Marketing, Management, PMO, Saas, Mentoring, Agile, Software development, UX, UX Design, Project Management, Design
2012 - 2014
job
SENIOR PROJECT MANAGER
Collinson Group.
Achievements
● Completed on budget (£1m) the development of an e-commerce & redemption saas platform, based
on Magento (PHP technology, lead an Agile based in London, Romania and India)
● Developed a new travel redemption platform, interfaced with third parties solutions and integrated with the Magento platform (.net technology, lead an Agile based in London, Romania and India)
● Promoted and facilitated the adoption of Agile methodologies by a newly formed development team
with resources based in the UK, Romania, India
● PMO initiative - Put in place a project governance MI reporting pack for project stakeholders which
proved very effective and adopted by other project managers
Responsibilities
● Responsible for P&L of £1m+ budget projects, including quarterly budgeting and monthly forecasting
of all project costs
● Coordinated two Agile development teams, based in Romania and London
● Managed change requests and live service for 2 major airlines, clients of the redemption platform
● Completed on budget (£1m) the development of an e-commerce & redemption saas platform, based
on Magento (PHP technology, lead an Agile based in London, Romania and India)
● Developed a new travel redemption platform, interfaced with third parties solutions and integrated with the Magento platform (.net technology, lead an Agile based in London, Romania and India)
● Promoted and facilitated the adoption of Agile methodologies by a newly formed development team
with resources based in the UK, Romania, India
● PMO initiative - Put in place a project governance MI reporting pack for project stakeholders which
proved very effective and adopted by other project managers
Responsibilities
● Responsible for P&L of £1m+ budget projects, including quarterly budgeting and monthly forecasting
of all project costs
● Coordinated two Agile development teams, based in Romania and London
● Managed change requests and live service for 2 major airlines, clients of the redemption platform
Php, Project Manager, Budget, Agile development, Agile, Forecasting, E-commerce, Magento, Saas, PMO, Agile methodologies, Service, Net, Technology, Development, Manager
2011 - 2012
job
PROJECT DELIVERY MANAGER
STRATINIS.
London
London-based software company specialising in international pricing. Target market: international companies with up to £5bn turnover.
PROJECT DELIVERY MANAGER Apr 2011 - Sep 2012
Achievements
● Successfully introduced a Prince2-based process to coordinate resources and tasks, defined
document templates and designed SharePoint site for communication with customers
● Directed the delivery of software implementations to clients (FMCG, pharma), managed the delivery
paola_carotta-CV-2019-5.docx 2/4
team, coordinated all communications with customers, prepared resource plans and estimates, PMO
●Received positive feedback from customer which led to secure a contract with a major European
group
Responsibilities
● Responsible for the PMO
London-based software company specialising in international pricing. Target market: international companies with up to £5bn turnover.
PROJECT DELIVERY MANAGER Apr 2011 - Sep 2012
Achievements
● Successfully introduced a Prince2-based process to coordinate resources and tasks, defined
document templates and designed SharePoint site for communication with customers
● Directed the delivery of software implementations to clients (FMCG, pharma), managed the delivery
paola_carotta-CV-2019-5.docx 2/4
team, coordinated all communications with customers, prepared resource plans and estimates, PMO
●Received positive feedback from customer which led to secure a contract with a major European
group
Responsibilities
● Responsible for the PMO
Prince2, SharePoint, PMO, Pharma, FMCG, Software, International, LED, UP, Manager
2008 - 2011
job
INTERNATIONAL OPERATIONS SENIOR PROJECT MANAGER
ADP DEALER SERVICES INTERNATIONAL.
Hungerford UK
Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and 550,000 clients, is one of the world's largest
providers of business outsourcing solutions. ADP DSI is leading supplier of computer systems for the retail motor industry.
INTERNATIONAL OPERATIONS SENIOR PROJECT MANAGER Aug 2008 - Apr 2011
● PMO initiative - Successfully rolled out the first ever project management IT platform in ADP DSI in 10
countries (project schedule, resource allocation, time logging and interfaces with ERP)
● Directed business process re-engineering initiatives across more than 20 countries in the EMEA and Asia region, primarily focusing on deploying software and processes
● Assisted local ADP offices in deploying customer projects (implementation of ERP for car dealerships), in aspects such as project planning, resource allocation, progress reporting and project
management best practices
● Conducted a pre-sales discovery phase with a major car importer in Europe
● Coordinated the seamless delivery of a contact management system to a major account in the ME
● Obtained approval for a $300k investment in a new Learning Management platform
Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and 550,000 clients, is one of the world's largest
providers of business outsourcing solutions. ADP DSI is leading supplier of computer systems for the retail motor industry.
INTERNATIONAL OPERATIONS SENIOR PROJECT MANAGER Aug 2008 - Apr 2011
● PMO initiative - Successfully rolled out the first ever project management IT platform in ADP DSI in 10
countries (project schedule, resource allocation, time logging and interfaces with ERP)
● Directed business process re-engineering initiatives across more than 20 countries in the EMEA and Asia region, primarily focusing on deploying software and processes
● Assisted local ADP offices in deploying customer projects (implementation of ERP for car dealerships), in aspects such as project planning, resource allocation, progress reporting and project
management best practices
● Conducted a pre-sales discovery phase with a major car importer in Europe
● Coordinated the seamless delivery of a contact management system to a major account in the ME
● Obtained approval for a $300k investment in a new Learning Management platform
Outsourcing, ME, It platform, Manager, Processes, Asia, Processing, International, Software, Implementation, Project Management, It, Engineering, Sales, Management, PMO, ERP, Retail, Project Manager
2005 - 2008
job
MANAGER OF PM CONSULTING SERVICES, PMO MANAGER
CARDINIS SOLUTIONS.
Italy
CARDINIS is the only Italian provider of Project Portfolio Management Solutions. It excels in software solutions and professional services.
Among its clients are major banking groups and consumer products retailers.
MANAGER OF PM CONSULTING SERVICES, PMO MANAGER Oct 2005 - Jul 2008
Achievements
● Developed PMO processes for key accounts in Italy (IT and banking)
● Designed working processes for the deployment of customer projects
● Reached upselling targets on major accounts
● Obtained certification for the company as PMI REP - Registered Education Provider
Responsibilities
● Set up and chair of the product development committee, responsible for the approval of change
requests, validation of specifications and design reviews
● Responsible for the end-to-end delivery of consulting and software projects for customers in Italy
ranging from public sector, to retail and banking
● Ensure that projects were professionally managed to a successful conclusion, with consistent
application of project management procedures
● Develop the team of consultants and project managers, by training them on project management best
practices and improving the processes
CARDINIS is the only Italian provider of Project Portfolio Management Solutions. It excels in software solutions and professional services.
Among its clients are major banking groups and consumer products retailers.
MANAGER OF PM CONSULTING SERVICES, PMO MANAGER Oct 2005 - Jul 2008
Achievements
● Developed PMO processes for key accounts in Italy (IT and banking)
● Designed working processes for the deployment of customer projects
● Reached upselling targets on major accounts
● Obtained certification for the company as PMI REP - Registered Education Provider
Responsibilities
● Set up and chair of the product development committee, responsible for the approval of change
requests, validation of specifications and design reviews
● Responsible for the end-to-end delivery of consulting and software projects for customers in Italy
ranging from public sector, to retail and banking
● Ensure that projects were professionally managed to a successful conclusion, with consistent
application of project management procedures
● Develop the team of consultants and project managers, by training them on project management best
practices and improving the processes
Banking, Manager, UP, Processes, Public sector, Software, Development, Project portfolio management, It, Design, Management, PMO, Consulting, Deployment, Training, Retail, Product development, Project Management
2004 - 2005
job
PROJECT MANAGER AND PM SENIOR CONSULTANT
Cardinis.
Achievements
● Managed and delivered projects for the implementation of Cardinis' Project Management platform in manufacturing, retail and service firms
● Designed new processes for customer PMOs and successfully implemented new IT tools
● Acquired valuable experience in training on Project Management methodology and coaching
customer's project managers
● Built excellent relationships with key customers' stakeholders
● Prepared new set of courses on project management
● Managed and delivered projects for the implementation of Cardinis' Project Management platform in manufacturing, retail and service firms
● Designed new processes for customer PMOs and successfully implemented new IT tools
● Acquired valuable experience in training on Project Management methodology and coaching
customer's project managers
● Built excellent relationships with key customers' stakeholders
● Prepared new set of courses on project management
Project Management, Coaching, Project Manager, Retail, Training, Management, Service, It, Implementation, Processes, Manager
2002 - 2004
job
OPERATIVE MARKETING MANAGER
unknown.
Member of the Management Team, reporting directly to the CEO.
Achievements
● Successfully launched 4 new software/service solutions to the Italian market
● Built from scratch the marketing department in ADP Italy and within a year totally overhauled and modernised the entire internal and external communication, including website and brochures
● Built and trained a marketing team of 4
● Created and executed an external communication strategy and instigated the company's involvement
in the first edition of DealerDay
● Redesigned the company's web site, introduced content management platform
Achievements
● Successfully launched 4 new software/service solutions to the Italian market
● Built from scratch the marketing department in ADP Italy and within a year totally overhauled and modernised the entire internal and external communication, including website and brochures
● Built and trained a marketing team of 4
● Created and executed an external communication strategy and instigated the company's involvement
in the first edition of DealerDay
● Redesigned the company's web site, introduced content management platform
Marketing, Content Management, Management, Content, Service, Website, Ceo, Software, Web, Manager
1999 - 2002
job
E-BUSINESS PRODUCT MANAGER
ASCO SYSTEMS.
Italy
Provider of IT products and services to small and medium enterprises in the Veneto region, north-east Italy.
E-BUSINESS PRODUCT MANAGER Oct 1999 - Feb 2002
Joined the company to design and launch a new e-business solution as well as manage the implementation of e-commerce web sites for customers.
Achievements
● Designed the new e-commerce solution, including: URL registration procedure, content management
tool, secure-payment options, SEO
● Designed and delivered a new venture e-commerce platform in far less time than predicted, leading a
team of 3. This proved to be a sales winner and very popular among existing customers
● Prepared all marketing material and defined a quote configuration system to assist sales people
● Successfully launched 5 customer e-commerce sites within the first year
Provider of IT products and services to small and medium enterprises in the Veneto region, north-east Italy.
E-BUSINESS PRODUCT MANAGER Oct 1999 - Feb 2002
Joined the company to design and launch a new e-business solution as well as manage the implementation of e-commerce web sites for customers.
Achievements
● Designed the new e-commerce solution, including: URL registration procedure, content management
tool, secure-payment options, SEO
● Designed and delivered a new venture e-commerce platform in far less time than predicted, leading a
team of 3. This proved to be a sales winner and very popular among existing customers
● Prepared all marketing material and defined a quote configuration system to assist sales people
● Successfully launched 5 customer e-commerce sites within the first year
Marketing, Design, Seo, E-commerce, Content Management, Product Manager, Management, Content, Sales, Less, It, Implementation, Web, Manager
My education
2001
-
2003
Kansas University
MBA, Business Administration
MBA, Business Administration
1993
-
1998
University of Padua
Master, Politics / International Relations
Master, Politics / International Relations
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