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Technology Expert in EdTech FinTech Strategy and Budget
Sean Dotchin
,
NEWCASTLE UPON TYNE, United Kingdom
Experience
Other titles
Skills
I'm offering
25 years experience in Software Development, IT infrastructure, IT recruitment, formally certified in IT/IL, Prince 2, and Agile.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
Product Development Manager, GO4Schools
Hyperspheric Solutions Limited.
• Implementation of a brand new North East based software development team on behalf of an existing Cambridge based software development business.
• Identification, shortlisting, and acquisition of a brand-new contemporary office space as the new home for attracting suitable a software development team, including break-out areas, meeting rooms, shower facilities, attractive location.
• Work with regional North East development Agencies, Newcastle Gateshead Initiative, and other accredited organisations to ensure maximum value for money in selecting the right office.
• Working with appropriate lawyers, councils, landlords, insurance providers, to negotiate appropriate contracts are in place.
• Recruitment of 12 technical staff to form the new software development team, including all interviews, salary negotiations, contract agreements and attractive staff benefits to recruit good candidates to the region.
• This project was completed successfully, under budget and to the agreed timescales.
• Identification, shortlisting, and acquisition of a brand-new contemporary office space as the new home for attracting suitable a software development team, including break-out areas, meeting rooms, shower facilities, attractive location.
• Work with regional North East development Agencies, Newcastle Gateshead Initiative, and other accredited organisations to ensure maximum value for money in selecting the right office.
• Working with appropriate lawyers, councils, landlords, insurance providers, to negotiate appropriate contracts are in place.
• Recruitment of 12 technical staff to form the new software development team, including all interviews, salary negotiations, contract agreements and attractive staff benefits to recruit good candidates to the region.
• This project was completed successfully, under budget and to the agreed timescales.
Product development, Software development, Budget, Contracts, Recruitment, Implementation, Development, Insurance, Software, Office, Contracts, Manager
2017 - 2019
job
Chief Technology Officer
e-Quality Learning Group Limited.
• I.T. strategy and budget. Ensuring there is a clearly documented I.T. strategy and budget in line with business and technical requirements. Using technical innovation to introduce new technology and new tools to improve efficiency across the business, including O365 migration, introduction of Skype for Business, introduction of Microsoft Teams and improved collaboration, and migration to a cloud telephony platform, enabling all staff to work from home if appropriate.
• Design, development, and successful delivery of the next generation Neurodiversity Assessment for the apprenticeship marketplace, including online intervention and training material for learners where an additional learning need is identified.
• The platform uses a hybrid private and public cloud platform for delivery. Private cloud is required for PII/sensitive data, and public cloud is used for non-sensitive materials including video, audio, graphics.
• Forming part of the businesses Board of Directors, and a part of the Executive Committee, including reporting on all aspects of development, service delivery, programme and project management, supplier management. Producing non-technical dashboards to summarise performance metrics such as actual versus forecast versus budget, and highlight any areas of concern.
• Resource Management and Leadership of the I.T. Department, ensuring a healthy and motivated workforce and culture, delivering effective Performance Management and Appraisals, maximising retention and efficiency.
• Supplier Management. Producing tender requirement documentation, shortlisting potential suppliers, contract negotiations, SLA reviews, and renewal/termination processes.
• Focus on Continuous Service Improvement across all functions, with encouragement for all staff to question, debate, challenge working practices.
• Design, development, and successful delivery of the next generation Neurodiversity Assessment for the apprenticeship marketplace, including online intervention and training material for learners where an additional learning need is identified.
• The platform uses a hybrid private and public cloud platform for delivery. Private cloud is required for PII/sensitive data, and public cloud is used for non-sensitive materials including video, audio, graphics.
• Forming part of the businesses Board of Directors, and a part of the Executive Committee, including reporting on all aspects of development, service delivery, programme and project management, supplier management. Producing non-technical dashboards to summarise performance metrics such as actual versus forecast versus budget, and highlight any areas of concern.
• Resource Management and Leadership of the I.T. Department, ensuring a healthy and motivated workforce and culture, delivering effective Performance Management and Appraisals, maximising retention and efficiency.
• Supplier Management. Producing tender requirement documentation, shortlisting potential suppliers, contract negotiations, SLA reviews, and renewal/termination processes.
• Focus on Continuous Service Improvement across all functions, with encouragement for all staff to question, debate, challenge working practices.
Technology, Service Delivery, Processes, Hybrid, Online, Microsoft Teams, Forecast, Assessment, Skype for business, Retention, Development, Resource management, Design, Audio, Service, Management, Leadership, Performance Management, Cloud, Budget, Training, Innovation, Video, Project Management
2016 - 2016
job
Service Delivery Manager, DWP Digital, Collaboration and Unified Communication Services
EUC.
* Full Lifecycle product and service delivery for various Industry leading Digital Transformation projects, including Early Life Support (ELS) to Business as Usual (BAU) Transitioning
* Platforms included Skype, Skype for Business, Microsoft Lync and Microsoft Teams.
* Full IT/IL process engagement and onboarding with key Stakeholders across the Department
* Industry leading Collaboration and Unified Communications services to drive efficiency and value.
* MIS/ KPI/ SLA reporting for tracking User Adoption, Engagement, and Experience.
* Product Knowledge for supporting Senior Leaders in their Adoption and Experience of services.
* Based at Newcastle upon Tyne, with continuous collaboration (both virtual and physical) between many UK DWP sites.
* Platforms included Skype, Skype for Business, Microsoft Lync and Microsoft Teams.
* Full IT/IL process engagement and onboarding with key Stakeholders across the Department
* Industry leading Collaboration and Unified Communications services to drive efficiency and value.
* MIS/ KPI/ SLA reporting for tracking User Adoption, Engagement, and Experience.
* Product Knowledge for supporting Senior Leaders in their Adoption and Experience of services.
* Based at Newcastle upon Tyne, with continuous collaboration (both virtual and physical) between many UK DWP sites.
Digital transformation, Onboarding, Service, It, Support, Transformation, KPI, Service Delivery Manager, Skype for business, Unified communication, Microsoft Teams, Lync, Manager, Service Delivery
2014 - 2015
job
Chief Technical Officer
Fairstone Financial Services Group Limited.
• Responsible for the strategic direction and implementation of the groups I.T. systems and infrastructure, reporting directly to the Chief Executive Officer and actively contributing as part of the group's Executive Committee and board of directors.
• Leading the overall I.T. strategy and project roadmap to ensure all I.T. systems are delivering the needs of the business for years to come, and ensuring all I.T. systems are providing appropriate services for the needs of all staff and customers.
• A varied role which spans I.T. Director, I.T. Manager, Project Manager, Infrastructure Manager, Software Development Manager and Service Delivery Manager Functions within the business.
• Supporting 60 staff at head office, and an additional 250 chartered financial advisers throughout the U.K.
• All data and voice infrastructure, all software and hardware, all service delivery of I.T. systems, and direct management of all internal I.T. staff and external supplier contracts.
• Implementation of IT/IL throughout the business to deliver an improved quality and assurance of I.T. services. Also, all mission critical services are removed from local servers and migrated to an appropriate Infrastructure as a Service (IaaS).
• Automated Disaster Recovery as a Service (DRaaS) as a contingency. In additional all business email was migrated from local Exchange servers, to a more appropriate Office 365 cloud-based platform.
• Leading the overall I.T. strategy and project roadmap to ensure all I.T. systems are delivering the needs of the business for years to come, and ensuring all I.T. systems are providing appropriate services for the needs of all staff and customers.
• A varied role which spans I.T. Director, I.T. Manager, Project Manager, Infrastructure Manager, Software Development Manager and Service Delivery Manager Functions within the business.
• Supporting 60 staff at head office, and an additional 250 chartered financial advisers throughout the U.K.
• All data and voice infrastructure, all software and hardware, all service delivery of I.T. systems, and direct management of all internal I.T. staff and external supplier contracts.
• Implementation of IT/IL throughout the business to deliver an improved quality and assurance of I.T. services. Also, all mission critical services are removed from local servers and migrated to an appropriate Infrastructure as a Service (IaaS).
• Automated Disaster Recovery as a Service (DRaaS) as a contingency. In additional all business email was migrated from local Exchange servers, to a more appropriate Office 365 cloud-based platform.
Infrastructure, Service Delivery, Manager, Contracts, Direction, Service Delivery Manager, Office, Software, Development, Hardware, Project Manager, Implementation, It, Service, Management, Cloud, Contracts, Exchange, Software development, Office 365
2004 - 2014
job
Group Service Delivery Manager
GL Education Group.
• Responsible for the running of all of our online services and products.
• Overseeing the Technical Support Teams, software development teams, content production team and report production team.
• 'Product Champion' and support all parts of our business including sales, publishers, statisticians, business analysts and stake holders of the business.
• Responsible for providing online assessments and reports to a customer base of around 10,000 schools throughout the UK and around 200 internationally.
• Project management of the team of developers to re-engineer and fix legacy issues, and to ensure the business had a resilient and scalable solution in place, to allow the division to grow successful. Since then the customer base has grown consistently by around one third each year.
• Service Delivery Metrics gathering and reporting up to a non-technical Board of Directors.
• Regular annual 'uptime' was 99.95%, with 0.05% being used for preventative or planned maintenance.
• System usage metrics gathering and reporting, around 500 different online assessments, and regularly sees over a million pupils taking online assessments each month.
• Technical infrastructure for the platform includes Solaris, Linux, Oracle 10, Jboss, Java, Flex, and AWS.
• Overseeing the Technical Support Teams, software development teams, content production team and report production team.
• 'Product Champion' and support all parts of our business including sales, publishers, statisticians, business analysts and stake holders of the business.
• Responsible for providing online assessments and reports to a customer base of around 10,000 schools throughout the UK and around 200 internationally.
• Project management of the team of developers to re-engineer and fix legacy issues, and to ensure the business had a resilient and scalable solution in place, to allow the division to grow successful. Since then the customer base has grown consistently by around one third each year.
• Service Delivery Metrics gathering and reporting up to a non-technical Board of Directors.
• Regular annual 'uptime' was 99.95%, with 0.05% being used for preventative or planned maintenance.
• System usage metrics gathering and reporting, around 500 different online assessments, and regularly sees over a million pupils taking online assessments each month.
• Technical infrastructure for the platform includes Solaris, Linux, Oracle 10, Jboss, Java, Flex, and AWS.
Service, Service Delivery, Manager, UP, Online, Production, Service Delivery Manager, Software, Development, Infrastructure, Support, Project Management, Sales, Content, Management, Content Production, Software development, Oracle, AWS, Linux, Java
2001 - 2004
job
I.T. Director
Spark Response Limited.
• Overall responsibility for the telephony, I.T. and operational infrastructure to support the call centre, order processing, logistics and warehouse management systems to support multiple outsourced clients.
• Responsible for the design, documentation, development and implementation of many end-to-end e-commerce, call centre, data capture, mail order, response handling, fulfilment, transport, and warehouse management solutions.
• My recognised achievements saw me working with major household names including Toys R Us, B&Q, Hamleys and world of TUI to provide integrated end-to-end e-commerce and home shopping solutions, including call centre setup, Genesys email management, credit card processing, customer services, email, pick/pack/despatch systems, and warehousing solutions.
• Responsible for the design, documentation, development and implementation of many end-to-end e-commerce, call centre, data capture, mail order, response handling, fulfilment, transport, and warehouse management solutions.
• My recognised achievements saw me working with major household names including Toys R Us, B&Q, Hamleys and world of TUI to provide integrated end-to-end e-commerce and home shopping solutions, including call centre setup, Genesys email management, credit card processing, customer services, email, pick/pack/despatch systems, and warehousing solutions.
Design, E-commerce, R, Management, Support, Implementation, Infrastructure, Development, Processing, ME
My education
University of Sunderland
Hndhncorequivalent, Business Techniques and Operations (Minor in Accounting)
Hndhncorequivalent, Business Techniques and Operations (Minor in Accounting)
Newcastle Royal Grammar School
Secondary, Mathematics
Secondary, Mathematics
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