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IT and Transformation Project Manager
Mike Houghton
,
Huntingdon, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an experienced Project Manager, Transformation Manager and Change Manager and I have exposure to;
IT management, project planning, transformation, solution design, charity & association management, vendor management, IT service management, remediation, budgets, system integration & automation, card & BACS collection systems, E-commerce, cloud services, XML messaging, EDI, UAT, email automation, data analysis, Mosaic/Acorn, supply chain/logistics/warehousing, bar-coding technology, ERP, CRM, database development, Multivalue RDBMS, disaster recovery, data protection, GDPR, PCI, Civica Open Revenues, IEG4 (OneVu), Atlassian Confluence, ServiceNow, Goldvision, Amazon Connect/Smartagent, WFO, O365, MSP, PM3.
IT management, project planning, transformation, solution design, charity & association management, vendor management, IT service management, remediation, budgets, system integration & automation, card & BACS collection systems, E-commerce, cloud services, XML messaging, EDI, UAT, email automation, data analysis, Mosaic/Acorn, supply chain/logistics/warehousing, bar-coding technology, ERP, CRM, database development, Multivalue RDBMS, disaster recovery, data protection, GDPR, PCI, Civica Open Revenues, IEG4 (OneVu), Atlassian Confluence, ServiceNow, Goldvision, Amazon Connect/Smartagent, WFO, O365, MSP, PM3.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2022 - 2023
freelance
IT Business Analyst/Project Manager
MM Flowers.
A contract role. Within a major transformation project. Performing gap analysis on an existing legacy ERP system to enable incorporation of bespoke changes and appropriate configuration for a new ERP system replacement. Involving MRP, WMS, Sales Forecasting, Production and Capacity Planning, Traffic Management, EDI & Integration.
MM Flowers is the UK’s largest importer of cut flower stems from the EU, South America, and East Africa and supplies most of the well-known high street supermarket chains with constructed bouquets. With a current annual turnover of £250M and expanding it was found necessary to replace their existing ERP system with a more comprehensive system sourced from the USA.
MM Flowers is the UK’s largest importer of cut flower stems from the EU, South America, and East Africa and supplies most of the well-known high street supermarket chains with constructed bouquets. With a current annual turnover of £250M and expanding it was found necessary to replace their existing ERP system with a more comprehensive system sourced from the USA.
Project Management, Problem solving, It project management, Analyst
2020 - 2022
freelance
Transformation Project Manager
South Cambridgeshire District Council.
A contract role. As part of the transformation PMO team within the Council. Mostly IT-related and leading technically on a project to review and enhance the Council revenues and benefits systems and workflow operations in order to provide a digital channel shift to facilitate self-serve for customers and implement a new target operating model.
The original operating model showed that 60% of customers (taxpayers and claimants) were speaking directly to back-office staff and only 10% were able to self-serve online.
This was largely due to the limitations of the way that the Revenues & Benefits system was utilised and with very little front-end integration or automation. Following a health check by the system supplier, it was found that there were over 60 cases of misuse or non-use of some system components and we were able to correct that situation.
In addition, we implemented a system called “OneVu” which is supplied by IEG4 to integrate the various council-wide systems into one single online view for the customer and that helped us to achieve the channel shift with a target operating model of 60% self-serve, 10% back office direct contact and 30% assisted by their contact centre. This also helped the council to reduce the back-office headcount significantly.
The original operating model showed that 60% of customers (taxpayers and claimants) were speaking directly to back-office staff and only 10% were able to self-serve online.
This was largely due to the limitations of the way that the Revenues & Benefits system was utilised and with very little front-end integration or automation. Following a health check by the system supplier, it was found that there were over 60 cases of misuse or non-use of some system components and we were able to correct that situation.
In addition, we implemented a system called “OneVu” which is supplied by IEG4 to integrate the various council-wide systems into one single online view for the customer and that helped us to achieve the channel shift with a target operating model of 60% self-serve, 10% back office direct contact and 30% assisted by their contact centre. This also helped the council to reduce the back-office headcount significantly.
Project Management
2020 - 2020
freelance
IT Project Manager
Digital Wave Solutions.
A contract role. The company specialises in expert systems and mobile applications for the doorstep, event-led, and telemarketing sales spectrum for commercial and charity clients. I was engaged to manage the rebuild of their IOS/Android App system, to onboard a new email marketing platform, and to redesign the company website. Other tasks included smaller project specifications and control for their host systems. Work was discontinued due to the pandemic.
It project management
2020 - 2020
freelance
Team Manager
Capita.
A contract role as part of the UK NHS Test and Trace programme for Covid19. Remotely managing a large team of tier 3 agents. IT support formed a smaller part of a role that was all about operational people management, reporting, and training. This was a useful way to utilise my experience during the UK lockdown and the Covid19 pandemic.
It support, Training, Management, People management, Test, It, Support, Manager
2018 - 2019
freelance
Contract Solutions Analyst/Consultant (Software)
Flextronics.
An international warehousing & logistics company
An interim role assisting with a large ad-hoc backlog of project development and customer change requests, providing solutions for the client customers business requirements, working remotely from the UK with Logistics & WMS, bar-coding technology, EDI & XML integration to clients and carriers.
An interim role assisting with a large ad-hoc backlog of project development and customer change requests, providing solutions for the client customers business requirements, working remotely from the UK with Logistics & WMS, bar-coding technology, EDI & XML integration to clients and carriers.
XML, Integration, Technology, Analyst, Development, Software, International, Wms, EDI, Interim
2018 - 2018
job
Non-Executive Director (IT)
Time to Shine Kids.
A UK national charity.
I utilised my experience in the Charity Sector to temporarily assist this AMAZING charity as Non-Executive Director for IT.
Time to Shine Kids Support children and young people who experience social, emotional or mental health difficulties and who may have learning needs including reduced attention and concentration.
I utilised my experience in the Charity Sector to temporarily assist this AMAZING charity as Non-Executive Director for IT.
Time to Shine Kids Support children and young people who experience social, emotional or mental health difficulties and who may have learning needs including reduced attention and concentration.
It, Support, Health, Social
2018 - 2018
freelance
Interim Service Delivery Manager
Catalina Software.
A Logistics Software Company
In this short-term role I was engaged as an Interim Manager for maternity cover to assist with the slippage and project management for onboarding two new clients, to handle a release testing backlog and to provide temporary direction to the company first and second-line support team.
In this short-term role I was engaged as an Interim Manager for maternity cover to assist with the slippage and project management for onboarding two new clients, to handle a release testing backlog and to provide temporary direction to the company first and second-line support team.
Project Management, Management, Onboarding, Service, Support, Testing, Software, Service Delivery Manager, Interim, Direction, Manager, Service Delivery
2011 - 2018
freelance
Contract Head of IT
The National Landlords Association.
A UK-wide NFP professional association with 85000 members.
I was responsible for management of all IT related issues for infrastructure, network, systems & software development, Digital Support, E-Commerce traffic and Web-Site development (managing an off-shore team), Stakeholder Manager for outsourced services and second line outsourced support. A heavy concentration of multiple projects requiring end-to-end management.
The role, whilst requiring a high level of management capability; was also very much "hands on" and was key to the revitalisation and expansion of the three organisations which make up the NLA.
The National Landlords Association is a "not for profit" UK membership association serving the Private Rental Sector and the business and legislative needs and concerns of the 2+ million private single and multi-property landlords in the UK. The NLA also incorporates the United Kingdom Association of Letting Agents and the NLA trading company.
The infrastructure was on-premises VMware with off-site backup and Desktop PC and Thin-Client serving head office users and remote users at a number of UK locations via Terminal Servers, there was cloud-based workflow services in place.
The main organisation websites were developed with Drupal, utilising PHP and serving a large number of transactional processes supporting membership initiation, membership renewal and membership upgrade based on Direct Debit & Card. There was an online shop, a CPD mechanism (Continuous Professional Development) for Accredited Members and a member document creation and management system for legal tenancy-based documents. The main site was integrated to a remote host member database, an online event booking system, service affiliates, Local Authorities and various other micro-sites.
The main host member database was in a Unidata environment with backend XML. There was a wide range of in-house developed bespoke integrated applications supporting the various income streams, automated event-driven email, event-driven telemarketing and connected to 180 Local Authorities and intermediaries.
I also introduced and integrated the cloud-based Workbooks contact management system to support the organisation's 60 remote regional representatives and I developed an inbound and an outbound telemarketing system.
BI was delivered by a bespoke integration of the Access Insight system and Lead Forensics and Tag manager were in use, accounts were maintained using Sage.
The technology changes which I introduced to the organisation brought about an increase in membership from 15900 to 85000 in five years.
Key Achievements
• In a major change project, I moved the business (including cabling and fit out) to a new location, upgrading all server, desktop equipment and telephony.
• Devised the National "Call Credits" system in order to enable non-members to obtain para-legal advice (on online payment).
• Devised the methodology to introduce six new levels of membership.
• Introduced automated email (via the Dotmailer API using SOAP) and SMS in order to support membership renewal, upgrade, reactivation, welcome, newsletter and marketing communications.
• Devised the National Register of Accredited Landlords now in use by prospective tenants, Local Authorities and Financial Institutions.
• Devised the National Intermediary Gateway, used by business partners and UK Local Authorities to add new members to the organisation.
• Devised the National "Licensing 365" service, a provision for Landlords for their existing and prospective buy to let properties.
• Re-engineered the existing CRM system and membership processes to provide a very high level of automation and created a suite of 350+ software entities to enable and support it.
• Introduced formalised procedures in-house for membership renewal and upgrade via additional on-premises telemarketing and a member helpdesk system.
• Introduced data analysis by dashboard and data-mining and abandoned legacy reporting in favour of imported data streams into the Access Insight dashboard system.
I was responsible for management of all IT related issues for infrastructure, network, systems & software development, Digital Support, E-Commerce traffic and Web-Site development (managing an off-shore team), Stakeholder Manager for outsourced services and second line outsourced support. A heavy concentration of multiple projects requiring end-to-end management.
The role, whilst requiring a high level of management capability; was also very much "hands on" and was key to the revitalisation and expansion of the three organisations which make up the NLA.
The National Landlords Association is a "not for profit" UK membership association serving the Private Rental Sector and the business and legislative needs and concerns of the 2+ million private single and multi-property landlords in the UK. The NLA also incorporates the United Kingdom Association of Letting Agents and the NLA trading company.
The infrastructure was on-premises VMware with off-site backup and Desktop PC and Thin-Client serving head office users and remote users at a number of UK locations via Terminal Servers, there was cloud-based workflow services in place.
The main organisation websites were developed with Drupal, utilising PHP and serving a large number of transactional processes supporting membership initiation, membership renewal and membership upgrade based on Direct Debit & Card. There was an online shop, a CPD mechanism (Continuous Professional Development) for Accredited Members and a member document creation and management system for legal tenancy-based documents. The main site was integrated to a remote host member database, an online event booking system, service affiliates, Local Authorities and various other micro-sites.
The main host member database was in a Unidata environment with backend XML. There was a wide range of in-house developed bespoke integrated applications supporting the various income streams, automated event-driven email, event-driven telemarketing and connected to 180 Local Authorities and intermediaries.
I also introduced and integrated the cloud-based Workbooks contact management system to support the organisation's 60 remote regional representatives and I developed an inbound and an outbound telemarketing system.
BI was delivered by a bespoke integration of the Access Insight system and Lead Forensics and Tag manager were in use, accounts were maintained using Sage.
The technology changes which I introduced to the organisation brought about an increase in membership from 15900 to 85000 in five years.
Key Achievements
• In a major change project, I moved the business (including cabling and fit out) to a new location, upgrading all server, desktop equipment and telephony.
• Devised the National "Call Credits" system in order to enable non-members to obtain para-legal advice (on online payment).
• Devised the methodology to introduce six new levels of membership.
• Introduced automated email (via the Dotmailer API using SOAP) and SMS in order to support membership renewal, upgrade, reactivation, welcome, newsletter and marketing communications.
• Devised the National Register of Accredited Landlords now in use by prospective tenants, Local Authorities and Financial Institutions.
• Devised the National Intermediary Gateway, used by business partners and UK Local Authorities to add new members to the organisation.
• Devised the National "Licensing 365" service, a provision for Landlords for their existing and prospective buy to let properties.
• Re-engineered the existing CRM system and membership processes to provide a very high level of automation and created a suite of 350+ software entities to enable and support it.
• Introduced formalised procedures in-house for membership renewal and upgrade via additional on-premises telemarketing and a member helpdesk system.
• Introduced data analysis by dashboard and data-mining and abandoned legacy reporting in favour of imported data streams into the Access Insight dashboard system.
Organization, Technology, It, Support, Workflow, Infrastructure, Backup, Development, Software, BEE, Office, Network, Server, Web, PC, Off-shore, Booking, Online, UP, Manager, Processes, Database, Php, Data Analysis, Backend, API, CRM, Websites, Software development, XML, E-commerce, VMware, Marketing, Automation, Cloud, Drupal, Event, Management, Integration, Telemarketing, SOAP, Service
1997 - 2011
temp
Contract Software & Systems Development Manager
Dogs Trust.
An international animal charity.
Managing a team of support specialists and developers in a "hands on" role utilising IBM Unix AIX, Universe (U2) with SB+, 'C', XML/SOAP, various middleware integrations to other DBMS and engaging the full Agile/SDLC for a major bespoke ERP/CRM system supporting 6 million Supporters in the UK and internationally.
I was responsible for IT Project Management and for specification, solution development and delivery of all the technical, administrative and fundraising requirements of the charity and with responsibility for the design and functional definition of the organisation websites.
I managed numerous technical suppliers as the account manager for various outsourced business partners for supporter recruitment, paper fulfillment, email campaign management, SMS, upgrade campaigns, Gift Aid conversion, high value & major donor, telemarketing. I also managed the processing of payment data and collection via BACS Auddis in the UK, DDPLUS in Ireland and via integrated card processing interfaces. The charity income grew from £6 million annually to £85 million during my tenure.
Managing a team of support specialists and developers in a "hands on" role utilising IBM Unix AIX, Universe (U2) with SB+, 'C', XML/SOAP, various middleware integrations to other DBMS and engaging the full Agile/SDLC for a major bespoke ERP/CRM system supporting 6 million Supporters in the UK and internationally.
I was responsible for IT Project Management and for specification, solution development and delivery of all the technical, administrative and fundraising requirements of the charity and with responsibility for the design and functional definition of the organisation websites.
I managed numerous technical suppliers as the account manager for various outsourced business partners for supporter recruitment, paper fulfillment, email campaign management, SMS, upgrade campaigns, Gift Aid conversion, high value & major donor, telemarketing. I also managed the processing of payment data and collection via BACS Auddis in the UK, DDPLUS in Ireland and via integrated card processing interfaces. The charity income grew from £6 million annually to £85 million during my tenure.
Telemarketing, Manager, Processing, Campaign, Aix, International, Organization, Software, Development, Middleware, Support, It, Recruitment, SOAP, Design, Management, Unix, Account Manager, C, ERP, Agile, Fundraising, XML, Websites, CRM, It project management, Project Management
1996 - 1997
temp
Contract Senior Analyst
Ministry of Agriculture.
Central Government Department; I was Section Leader for Solution Analysis supporting the EU Common Agricultural Policy.
Analyst
1995 - 1996
temp
Contract EDI Manager (Repeat Assignment)
IPC Magazines LTD.
International Publishing; my second assignment for the client overseeing data migration of legacy systems.
International, EDI, Manager
1995 - 1995
job
Interim Head of IT
Citizen Systems & Peripherals Ltd.
OEM & office services; Interim Head of IT for a major change, relocation and migration project, moving the business from Langley to Scunthorpe.
Marketing, Direct marketing, It, Office, Interim
1995 - 1995
temp
Contract Project Leader
P&O Transport Group.
Facilities and software division of the P&O Transport Group; Project Leader and System Architect for a bespoke NFP CRM system.
CRM, Software
1991 - 1994
temp
Contract Senior Analyst
Tibbett & Britten Group PLC.
Software & services division of the Tibbet & Britten logistics group; design and development of a major bespoke UK-wide logistics system based on barcode scanning and tracking via hand-held data capture units.
Design, Analyst, Development, Software
1991 - 1991
temp
Contract Project Leader
Gale Research Inc.
Publisher and data services; development of a customer contact and data messaging system.
Development
1990 - 1991
temp
Contract Project Manager
Dames & Moore Inc.
Oilfield services; seconded as the client's Project Coordinator to their Software Supplier for project management of a new bespoke ERP system.
Project Management, Project Manager, ERP, Management, Coordinator, Software, Manager
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