Richard Bailey , NESTON, United Kingdom

15+ years of experience in the IT industry, specialist in Red Hat Enterprise Linux, Cloud Technology and VMware. Significant experience in consultancy, technical support and managerial roles. I have managed global support teams and helped deliver complex projects into support throughout my career.

Personal Qualities Key Skills & Experience
• Security conscious approach to IT
• Passion for learning new technology
• Highly Adaptable personality
• I like to lead by example
• Great at communicating technical designs to a non-technical audience

• Cloud - Google Cloud (Passed 6 GCP architect courses),
• Strong RHEL knowledge & experience
• Expert VMware vSphere skills - Deployment, Admin, upgrades and DR
• Automation - Ansible, BASH & PowerShell
• Working experience of 0365 & Azure Dynamics, AWS & CloudEndure
• AIX, System P and IBMi
• Significant Windows Server experience
• Arcserve, Veeam, TSM and Backup Exec


Appreciate Grp PLC (ParkGroup) Feb 2019 - Present
Linux and Cloud Specialist

Member of the comms team responsible for Cloud, Linux, VMWare, DR, Networks and Backups. Managed RHEL fintech business applications on Apache httpd, Tomcat / WebSphere / Liferay application nodes. Paired with MySQL/MariaDB back end. Monitored by Nagios, Grafana, Prometheus and Glances stack

Key Achievements in this role
• Implemented on premise CICD infrastructure for the WebDev teams (Jenkins, Bit Bucket & Git)
• Rebuilt VMware estate into a resilient fail safe cluster
• Deployed Glances, Grafana and Prometheus monitoring tools using Ansible
• Migrated RHEL5 instances to RHEL7 or 8 and production upgrades
• Planned migration activities of local infrastructure to a Cloud MSP

Technical Consultant - Linux & VMware April 2017 - Feb 2019
ATOS UK&I

Remote project office consultant utilised for implementation and design of solutions. Managed Atos IAAS VMware private cloud, Xsigo fabric interconnects on XIV/V7000 backend. Primary consultant for Linux rollouts, AIX, and for any scripting requirements (PowerShell / Bash)

Key Achievements in this role
• Turned around a high-profile project where the customer had lost confidence in ATOS
• Created bespoke PowerShell report for a client's Backup Exec solution to meet auditing standards
• Created several automation tools for IAAS in PowerShell Studio with PowerCLI modules

Xerox ITO Services Oct 2014 - April 2017
Service Operations Lead

Technical Manager for ATOS Mid-Market. Negotiated technical handover of new projects, designed service support models and on-boarded new customers into support. Major incident management, technical change requests / support. Staff resourcing, training, service improvement initiatives, staff appraisals, global recruitment, documentation creation and management.


Key Achievements in this role
• Implemented a new NOC support model
• Created service transition programme to improved go-live processes
• Major contributor to the Xerox Managed Print Service solution, designing service model and support model which was sold to Xerox clients including Philips, FSCS and the FCA.

ACS ITO Services April 2013 - Oct 2014
Service Operations Technical Specialist

Technical lead for the Mid-Market NOC. Escalation point and coordinator of all incidents, service requests, change requests and customer inquiries received.