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Senior
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0
jobs
Tailah-Rae
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2016 - 2019
job
Team Leader
Department of Work and Pensions.
• Planned, arranged and hosted team building away days and events, which resulted in improved communications within the office and senior management of national hub.
• Served over 275 customers weekly, increasing the recovery of a backlog of 30%, achieving the three year objective
• Developed a service removing inefficiencies processing electronical case management bundles which increased the cluster's recovery of the backlog.
• Monitor and adjust priorities systematically in accordance to objectives to assist in measuring results and milestones for myself.
• Adapt communication styles to my team, stakeholders to ensure information is absorbed and actioned.
• Composed fundraising letters to for-profit corporations, raised over £3000 over 4 events.
• Examine facts, make enquiries and make decisions on cases, providing drafts for colleagues in exceptional circumstances.
• Served over 275 customers weekly, increasing the recovery of a backlog of 30%, achieving the three year objective
• Developed a service removing inefficiencies processing electronical case management bundles which increased the cluster's recovery of the backlog.
• Monitor and adjust priorities systematically in accordance to objectives to assist in measuring results and milestones for myself.
• Adapt communication styles to my team, stakeholders to ensure information is absorbed and actioned.
• Composed fundraising letters to for-profit corporations, raised over £3000 over 4 events.
• Examine facts, make enquiries and make decisions on cases, providing drafts for colleagues in exceptional circumstances.
Fundraising, Management, Service, Office, Processing
2013 - 2016
job
Deputy Manager
William Hill.
• Handling customer inquiries in a busy and often high-pressured environment.
• Effectively manage all team members and ensure they adhere to company rules, policies and procedures including industry regulations.
• Ensure the successful delivery of William Hill's competition service
• Monitor and act in response to competitor activity.
• Effectively manage all team members and ensure they adhere to company rules, policies and procedures including industry regulations.
• Ensure the successful delivery of William Hill's competition service
• Monitor and act in response to competitor activity.
Service, Manager
2012 - 2012
job
Home Claims Advisor
Direct Line Group.
• Resolve insurance claims across many of Direct Line Group's brands, including Direct Line and Churchill
• Systematically process claims and liaise with clients, alongside assign suppliers/contractors if applicable.
• Keep clients aware of progress and decide if a claim needs further investigation.
• Systematically process claims and liaise with clients, alongside assign suppliers/contractors if applicable.
• Keep clients aware of progress and decide if a claim needs further investigation.
Insurance
My education
2019
-
?
n/a
Bachelors, Masters of Law
Bachelors, Masters of Law
2011
-
2014
University of Bedfordshire
Bachelors, Criminology
Bachelors, Criminology
2008
-
2010
Graveney School
Secondary, Sociology
Secondary, Sociology
2003
-
2008
Graveney School
Secondary, Chemistry (Minor in Drama)
Secondary, Chemistry (Minor in Drama)
Summer College
N/a, Theatre Royal Stratford East
N/a, Theatre Royal Stratford East
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