$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Stefan-Bogdan Vilcan
,
Experience
Other titles
Skills
I'm offering
* Strong experience in incident management, IT customer support.
* Strong experience in database management
* Good command of English (oral and written)
* Strong computer literacy and familiarity with the most wide-spread electronic office equipment (word processing, spread sheets, e-mail, internet, etc.)
Organizational / managerial skills
-providing trainings to an audience 20-40 participants multiple times
-successfully coaching new-comer colleagues
-taking responsibility and decisions as a senior employee
I have completed a Business Communication Workshop with Hewlett Packard in 2010. In all my work experience, mostly customer service related fields, I have used communication extensively, with great results.
* Strong experience in database management
* Good command of English (oral and written)
* Strong computer literacy and familiarity with the most wide-spread electronic office equipment (word processing, spread sheets, e-mail, internet, etc.)
Organizational / managerial skills
-providing trainings to an audience 20-40 participants multiple times
-successfully coaching new-comer colleagues
-taking responsibility and decisions as a senior employee
I have completed a Business Communication Workshop with Hewlett Packard in 2010. In all my work experience, mostly customer service related fields, I have used communication extensively, with great results.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
French
Good
Ready for
My experience
2018 - ?
job
EUC Level 2 Remote Support Specialist (SME)
Infosys Consulting.
Romania
Responsibilities:
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool and other ticketing systems, Example: Service now
- Support on EUC tools, remote support tools, MS office and outlook
- Applying ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution
- Ensuring that the software is installed and configured according to client requirements.
- The EUC Engineer (L2) identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
- Providing End-user Computing support to clients which includes provisioning, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Take full ownership for managing the incident to resolution within the service level conditions.
- As an SME, handling the most difficult issues, helping new comers and colleagues with trainings.
Responsibilities:
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool and other ticketing systems, Example: Service now
- Support on EUC tools, remote support tools, MS office and outlook
- Applying ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution
- Ensuring that the software is installed and configured according to client requirements.
- The EUC Engineer (L2) identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
- Providing End-user Computing support to clients which includes provisioning, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Take full ownership for managing the incident to resolution within the service level conditions.
- As an SME, handling the most difficult issues, helping new comers and colleagues with trainings.
MS office, ITIL, Management, Service Management, Service, It, Support, Implementation, Infrastructure, Hardware, Monitoring, Software, Office, Detail
2016 - 2018
job
Asset analyst / database administrator
Hewlett Packard Enterprise.
Romania
The Global Asset Management Team of HP Enterprise Services is committed to delivering Asset Management services to the clients in terms of servers, network devices, personal computers and other IT equipment. The primary objective is to keep records of the hardware and software products used by customers with the greatest possible accuracy and to provide reports to customers and other business segments in HP.
* Process management within the predefined cycle of equipment and products;
* Data management of physical hardware, software products, software licenses, standard contracts and leasing, ensuring that data is updated according to Asset Management processes and procedures both on demand and in terms of bulk updates;
* Maintenance of data standards in the Asset Management database;
* Receiving requests from customers or from HP your daily activity is coordinated with teams in different geographic areas);
* Assimilation of basic knowledge of the tools used and the ability to respond to non-technical requests regarding the use, configuration, content and inter- relationship with other tools (reports, solutions and exceptions of the Asset Management process);
* Relation with teams such as Procurement, Leasing, Finance, Administration, Delivery or Project to obtain / provide data on equipment;
* Preparation of periodic or on-demand reports specified in the customer's contract with HP;
* Identify and report any part of the process that may have a negative impact on Asset Management's short or long-term goals;
The Global Asset Management Team of HP Enterprise Services is committed to delivering Asset Management services to the clients in terms of servers, network devices, personal computers and other IT equipment. The primary objective is to keep records of the hardware and software products used by customers with the greatest possible accuracy and to provide reports to customers and other business segments in HP.
* Process management within the predefined cycle of equipment and products;
* Data management of physical hardware, software products, software licenses, standard contracts and leasing, ensuring that data is updated according to Asset Management processes and procedures both on demand and in terms of bulk updates;
* Maintenance of data standards in the Asset Management database;
* Receiving requests from customers or from HP your daily activity is coordinated with teams in different geographic areas);
* Assimilation of basic knowledge of the tools used and the ability to respond to non-technical requests regarding the use, configuration, content and inter- relationship with other tools (reports, solutions and exceptions of the Asset Management process);
* Relation with teams such as Procurement, Leasing, Finance, Administration, Delivery or Project to obtain / provide data on equipment;
* Preparation of periodic or on-demand reports specified in the customer's contract with HP;
* Identify and report any part of the process that may have a negative impact on Asset Management's short or long-term goals;
Asset Management, Basic, Processes, Contracts, Enterprise, Administrator, Software, Hardware, Analyst, It, Administration, Network, Finance, Content, Management, Procurement, Data management, Contracts, Database
2012 - 2016
job
Servicedesk User Assistant
European Union Agency for Railways.
France
We were four members in the IT Servicedesk Team, part of a larger ITFM Team of around twenty-five members. The role is to provide general IT support to internal and external users for the agency. The organization is the agency of the European Union (EU) that sets mandatory requirements for European
railways. We supported around two hundred employees onsite and around two thousand external users, members of the agency's extranet websites.
* User assistance on the Agency premises, regarding the use of Information Systems to carry out their tasks;
* Assistance with organizing and running the Information System installation from the end user perspective;
* Writing user documentation for Information Systems;
* Preparing and give training courses about Information Systems;
* Printing services;
* Computer rolling;
* Operating system deployment and relative applications;
* Creating / managing website extranet accounts for external users, adding them to groups etc.
* Preparing / supporting video-conferences between EU participants (different agencies) from a technical point of view. Finding solutions in merging participants using different technologies.
* Basic network infrastructure management for onsite computers, working together with an infrastructure team.
We were four members in the IT Servicedesk Team, part of a larger ITFM Team of around twenty-five members. The role is to provide general IT support to internal and external users for the agency. The organization is the agency of the European Union (EU) that sets mandatory requirements for European
railways. We supported around two hundred employees onsite and around two thousand external users, members of the agency's extranet websites.
* User assistance on the Agency premises, regarding the use of Information Systems to carry out their tasks;
* Assistance with organizing and running the Information System installation from the end user perspective;
* Writing user documentation for Information Systems;
* Preparing and give training courses about Information Systems;
* Printing services;
* Computer rolling;
* Operating system deployment and relative applications;
* Creating / managing website extranet accounts for external users, adding them to groups etc.
* Preparing / supporting video-conferences between EU participants (different agencies) from a technical point of view. Finding solutions in merging participants using different technologies.
* Basic network infrastructure management for onsite computers, working together with an infrastructure team.
It support, Writing, Video, Websites, Training, Deployment, Management, Network, Website, It, Support, Infrastructure, Basic
2006 - 2008
job
Senior Customer Support Technician
Techteam Global (Canon Project).
Main responsibilities:
* Providing first level assistance via the phone to UK and Ireland users on Canon products (digital cameras, professional cameras, scanners, faxes etc.);
* Use and improve internal Knowledge Center: a database containing a diverse list of issues for each Canon product, along with solutions to the specified problem.
* Ensuring technical support on Canon products and also coordinating service procedures;
* Managing escalations if necessary;
* Managing complains;
* As a senior technician, providing training to the new comers;
* Helping users perform software checking and installation over the phone;
* Providing first level assistance via the phone to UK and Ireland users on Canon products (digital cameras, professional cameras, scanners, faxes etc.);
* Use and improve internal Knowledge Center: a database containing a diverse list of issues for each Canon product, along with solutions to the specified problem.
* Ensuring technical support on Canon products and also coordinating service procedures;
* Managing escalations if necessary;
* Managing complains;
* As a senior technician, providing training to the new comers;
* Helping users perform software checking and installation over the phone;
Training, Database, Service, Support, Software
2004 - 2006
job
Database Editor
AC Nielsen.
AC Nielsen performed market research on HORECA (hotels, restaurants, cantinas) establishments in Romania. I was part of a team of three database editors. My responsibility was to create and manage databases with shops and stores (HORECA) arranged by different criteria (location, number of employees etc.) There was around 50 criteria to be considered. We kept the databases on both paper (files and folders) and also electronically. As software we used Fox Pro in order to manage the databases, to obtain reports etc
Research, Market research, Database, Software, HORECA
My education
2003
-
2008
n/a
Bachelors, Communication and Public Relations (Minor in Public Relations, Advertising)
Bachelors, Communication and Public Relations (Minor in Public Relations, Advertising)
Stefan-Bogdan's reviews
Stefan-Bogdan has not received any reviews on Worksome.
Contact Stefan-Bogdan Vilcan
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Stefan-Bogdan directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark