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Bilingual Sales Professional with Experience in Hospitality and Banking Management
Manisha Arora
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Deputy General Manager with a Sales Manager's background. Have a demonstrated history of working in the Hospitality, airlines/aviation industry. Skilled in Negotiation, Sales, Event Management, Team Building, and Management. Strong sales professional graduated from University of Westminster. Fluent in English, Russian, Hindi and Punjabi.
Markets
United Kingdom
Language
English
Fluently
Russian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Deputy General Manager
Ibis Styles London Heathrow Hotel.
Duties and Achievements:
• Overseeing the day to day operations.
• Driving the Hotel forward, using a creative mind, passionate approach and meticulous
attention to detail to stay ahead of the curve.
• Delivering of service excellence through the development of team, with continuous visibility to staff and guests alike.
• Managing direct and develop departmental heads and their teams, leading from the front and working alongside them creating clear guidelines while tracking progress and implementing
change/ improvements.
• Always Monitoring performance and acknowledging achievements of the team.
• Promoting teamwork has always been an inspiring, mentoring and motivating manner for me.
• Controlling departmental costs and being accountable for operational departments P&Ls.
• Making budgets
• Empower other management to make decisions. Working proactively and efficiently, to deliver
goals/ objectives/ projects within agreed timeframes.
• Looking after HR and entire Hotel's payroll and weekly Rota.
• A strong knowledge of the Rooms operation, Health & Safety paperwork, Internal and external Audits, Sales management and OPERA property management system
• Overseeing the day to day operations.
• Driving the Hotel forward, using a creative mind, passionate approach and meticulous
attention to detail to stay ahead of the curve.
• Delivering of service excellence through the development of team, with continuous visibility to staff and guests alike.
• Managing direct and develop departmental heads and their teams, leading from the front and working alongside them creating clear guidelines while tracking progress and implementing
change/ improvements.
• Always Monitoring performance and acknowledging achievements of the team.
• Promoting teamwork has always been an inspiring, mentoring and motivating manner for me.
• Controlling departmental costs and being accountable for operational departments P&Ls.
• Making budgets
• Empower other management to make decisions. Working proactively and efficiently, to deliver
goals/ objectives/ projects within agreed timeframes.
• Looking after HR and entire Hotel's payroll and weekly Rota.
• A strong knowledge of the Rooms operation, Health & Safety paperwork, Internal and external Audits, Sales management and OPERA property management system
Sales management, Mentoring, Controlling, Management, Sales, Service, Monitoring, Development, Health, Detail, Safety, Manager, ME
2019 - ?
job
Deputy General Manager
Ibis Styles London Heathrow Hotel.
Duties and Achievements:
• Overseeing the day to day operations.
• Driving the Hotel forward, using a creative mind, passionate approach and meticulous
attention to detail to stay ahead of the curve.
• Delivering of service excellence through the development of team, with continuous visibility to staff and guests alike.
• Managing direct and develop departmental heads and their teams, leading from the front and working alongside them creating clear guidelines while tracking progress and implementing
change/ improvements.
• Always Monitoring performance and acknowledging achievements of the team.
• Promoting teamwork has always been an inspiring, mentoring and motivating manner for me.
• Controlling departmental costs and being accountable for operational departments P&Ls.
• Making budgets
• Empower other management to make decisions. Working proactively and efficiently, to deliver
goals/ objectives/ projects within agreed timeframes.
• Looking after HR and entire Hotel's payroll and weekly Rota.
• A strong knowledge of the Rooms operation, Health & Safety paperwork, Internal and external Audits, Sales management and OPERA property management system
• Overseeing the day to day operations.
• Driving the Hotel forward, using a creative mind, passionate approach and meticulous
attention to detail to stay ahead of the curve.
• Delivering of service excellence through the development of team, with continuous visibility to staff and guests alike.
• Managing direct and develop departmental heads and their teams, leading from the front and working alongside them creating clear guidelines while tracking progress and implementing
change/ improvements.
• Always Monitoring performance and acknowledging achievements of the team.
• Promoting teamwork has always been an inspiring, mentoring and motivating manner for me.
• Controlling departmental costs and being accountable for operational departments P&Ls.
• Making budgets
• Empower other management to make decisions. Working proactively and efficiently, to deliver
goals/ objectives/ projects within agreed timeframes.
• Looking after HR and entire Hotel's payroll and weekly Rota.
• A strong knowledge of the Rooms operation, Health & Safety paperwork, Internal and external Audits, Sales management and OPERA property management system
Sales management, Mentoring, Controlling, Management, Sales, Service, Monitoring, Development, Health, Detail, Safety, Manager, ME
2012 - 2016
job
Full Time Sales Manager
Spectrum Events Group Ltd.
Duties and Achievements:
• Developing strategic sales plans, budgeting, networking, targeting new clients some of which
included trade suppliers i.e. venues, caterers and event management companies.
• Meeting sales targets and maximising company investment.
• Maintaining an extensive portfolio of corporate clients and assisting the directors with perspective client meetings.
• The ability to problem solve, undertake detailed event briefs and manage events on site.
• Booking/managing event crew/drivers and logistics for multiple events, mostly clients I have
been looking after.
• Understand the business accounts, cash flows and local markets in order to meet all aspects
of the deal.
• Developing relationships and maintaining a high level of customer service ensuring quality
control and attention to detail.
• Keeping up to date with trends and the company's position in the marketplace due to the business being highly competitive. Furthermore, maintaining brand presence as the company
is known for delivering high profile/exceptional events.
• Keeping records of each client/corporate account and sorting in accordance to package ranging
from event theming & management to av/production. Invoicing and following up on payment
schedules.
• Assisting with exhibitions and other outreach marketing events.
• Have picked up excellent negotiation skills and business sense with the ability to work under
pressure and tight deadlines.
• Initiative, drive and enthusiasm has been essential. Subsequently having to channel down to other members of the team.
• Developing strategic sales plans, budgeting, networking, targeting new clients some of which
included trade suppliers i.e. venues, caterers and event management companies.
• Meeting sales targets and maximising company investment.
• Maintaining an extensive portfolio of corporate clients and assisting the directors with perspective client meetings.
• The ability to problem solve, undertake detailed event briefs and manage events on site.
• Booking/managing event crew/drivers and logistics for multiple events, mostly clients I have
been looking after.
• Understand the business accounts, cash flows and local markets in order to meet all aspects
of the deal.
• Developing relationships and maintaining a high level of customer service ensuring quality
control and attention to detail.
• Keeping up to date with trends and the company's position in the marketplace due to the business being highly competitive. Furthermore, maintaining brand presence as the company
is known for delivering high profile/exceptional events.
• Keeping records of each client/corporate account and sorting in accordance to package ranging
from event theming & management to av/production. Invoicing and following up on payment
schedules.
• Assisting with exhibitions and other outreach marketing events.
• Have picked up excellent negotiation skills and business sense with the ability to work under
pressure and tight deadlines.
• Initiative, drive and enthusiasm has been essential. Subsequently having to channel down to other members of the team.
Marketing, Networking, SoMe, Event, Management, Customer service, Sales, Service, Detail, Booking, Production, Manager, UP
2012 - 2016
job
Full Time Sales Manager
Spectrum Events Group Ltd.
Duties and Achievements:
• Developing strategic sales plans, budgeting, networking, targeting new clients some of which
included trade suppliers i.e. venues, caterers and event management companies.
• Meeting sales targets and maximising company investment.
• Maintaining an extensive portfolio of corporate clients and assisting the directors with perspective client meetings.
• The ability to problem solve, undertake detailed event briefs and manage events on site.
• Booking/managing event crew/drivers and logistics for multiple events, mostly clients I have
been looking after.
• Understand the business accounts, cash flows and local markets in order to meet all aspects
of the deal.
• Developing relationships and maintaining a high level of customer service ensuring quality
control and attention to detail.
• Keeping up to date with trends and the company's position in the marketplace due to the business being highly competitive. Furthermore, maintaining brand presence as the company
is known for delivering high profile/exceptional events.
• Keeping records of each client/corporate account and sorting in accordance to package ranging
from event theming & management to av/production. Invoicing and following up on payment
schedules.
• Assisting with exhibitions and other outreach marketing events.
• Have picked up excellent negotiation skills and business sense with the ability to work under
pressure and tight deadlines.
• Initiative, drive and enthusiasm has been essential. Subsequently having to channel down to other members of the team.
• Developing strategic sales plans, budgeting, networking, targeting new clients some of which
included trade suppliers i.e. venues, caterers and event management companies.
• Meeting sales targets and maximising company investment.
• Maintaining an extensive portfolio of corporate clients and assisting the directors with perspective client meetings.
• The ability to problem solve, undertake detailed event briefs and manage events on site.
• Booking/managing event crew/drivers and logistics for multiple events, mostly clients I have
been looking after.
• Understand the business accounts, cash flows and local markets in order to meet all aspects
of the deal.
• Developing relationships and maintaining a high level of customer service ensuring quality
control and attention to detail.
• Keeping up to date with trends and the company's position in the marketplace due to the business being highly competitive. Furthermore, maintaining brand presence as the company
is known for delivering high profile/exceptional events.
• Keeping records of each client/corporate account and sorting in accordance to package ranging
from event theming & management to av/production. Invoicing and following up on payment
schedules.
• Assisting with exhibitions and other outreach marketing events.
• Have picked up excellent negotiation skills and business sense with the ability to work under
pressure and tight deadlines.
• Initiative, drive and enthusiasm has been essential. Subsequently having to channel down to other members of the team.
Marketing, Networking, SoMe, Event, Management, Customer service, Sales, Service, Detail, Production, Booking, UP, Manager
2011 - 2012
job
Deputy Manager (SCM)
Santander Bank UK.
Duties and Achievements:
• Ensuring day-to-day branch operations were carried out effectively.
• Maintaining a high level of customer service and running the front desk.
• Whilst ensuring branch risks were identified, assessed, addressed and monitored, I was
responsible for leading/motivating the Customer Service Advisor team in the branch offering
them support and direction daily.
• Taking full accountability and driving continuous improvement.
• Commercial problem solving and quick thinking.
• Networking in the local community to attract a wide range of trading businesses.
• Facilitate introductions to other members of the team who could assist customers in areas such
as mortgages, merchant services and business insurance.
• Ensuring day-to-day branch operations were carried out effectively.
• Maintaining a high level of customer service and running the front desk.
• Whilst ensuring branch risks were identified, assessed, addressed and monitored, I was
responsible for leading/motivating the Customer Service Advisor team in the branch offering
them support and direction daily.
• Taking full accountability and driving continuous improvement.
• Commercial problem solving and quick thinking.
• Networking in the local community to attract a wide range of trading businesses.
• Facilitate introductions to other members of the team who could assist customers in areas such
as mortgages, merchant services and business insurance.
Networking, Continuous improvement, Customer service, Service, Support, Community, Insurance, SCM, Direction, Manager
2011 - 2012
job
Deputy Manager (SCM)
Santander Bank UK.
Duties and Achievements:
• Ensuring day-to-day branch operations were carried out effectively.
• Maintaining a high level of customer service and running the front desk.
• Whilst ensuring branch risks were identified, assessed, addressed and monitored, I was
responsible for leading/motivating the Customer Service Advisor team in the branch offering
them support and direction daily.
• Taking full accountability and driving continuous improvement.
• Commercial problem solving and quick thinking.
• Networking in the local community to attract a wide range of trading businesses.
• Facilitate introductions to other members of the team who could assist customers in areas such
as mortgages, merchant services and business insurance.
• Ensuring day-to-day branch operations were carried out effectively.
• Maintaining a high level of customer service and running the front desk.
• Whilst ensuring branch risks were identified, assessed, addressed and monitored, I was
responsible for leading/motivating the Customer Service Advisor team in the branch offering
them support and direction daily.
• Taking full accountability and driving continuous improvement.
• Commercial problem solving and quick thinking.
• Networking in the local community to attract a wide range of trading businesses.
• Facilitate introductions to other members of the team who could assist customers in areas such
as mortgages, merchant services and business insurance.
Networking, Continuous improvement, Customer service, Service, Support, Community, Insurance, SCM, Direction, Manager
2004 - 2010
job
Operations Team Leader
Dixons Group Plc.
Duties and Achievements:
• This role required me to deliver a high level of customer service, this included problem solving,
back office administration, banking, assisting customers using detailed product knowledge
obtained, staff supervision and an element of merchandising.
• Developed a strong understanding of profits, growth and account management.
• Sales driven role - Achieved Targets KPI's and demonstrated how to increase revenue by
generating more sales - meeting daily targets.
• Recognised opportunities of how to gain new customers and up-sell maximising sales margins.
• Dealing with customer complaints and queries at the customer services desk. Making sure
every customer leaves with positive feedback and developing strong relationships with customers.
• This role required me to deliver a high level of customer service, this included problem solving,
back office administration, banking, assisting customers using detailed product knowledge
obtained, staff supervision and an element of merchandising.
• Developed a strong understanding of profits, growth and account management.
• Sales driven role - Achieved Targets KPI's and demonstrated how to increase revenue by
generating more sales - meeting daily targets.
• Recognised opportunities of how to gain new customers and up-sell maximising sales margins.
• Dealing with customer complaints and queries at the customer services desk. Making sure
every customer leaves with positive feedback and developing strong relationships with customers.
Administration, Account management, Management, Customer service, Sales, Service, Banking, Growth, Supervision, KPI, Office, UP, ME
2004 - 2010
job
Operations Team Leader
Dixons Group Plc.
Duties and Achievements:
• This role required me to deliver a high level of customer service, this included problem solving,
back office administration, banking, assisting customers using detailed product knowledge
obtained, staff supervision and an element of merchandising.
• Developed a strong understanding of profits, growth and account management.
• Sales driven role - Achieved Targets KPI's and demonstrated how to increase revenue by
generating more sales - meeting daily targets.
• Recognised opportunities of how to gain new customers and up-sell maximising sales margins.
• Dealing with customer complaints and queries at the customer services desk. Making sure
every customer leaves with positive feedback and developing strong relationships with customers.
• This role required me to deliver a high level of customer service, this included problem solving,
back office administration, banking, assisting customers using detailed product knowledge
obtained, staff supervision and an element of merchandising.
• Developed a strong understanding of profits, growth and account management.
• Sales driven role - Achieved Targets KPI's and demonstrated how to increase revenue by
generating more sales - meeting daily targets.
• Recognised opportunities of how to gain new customers and up-sell maximising sales margins.
• Dealing with customer complaints and queries at the customer services desk. Making sure
every customer leaves with positive feedback and developing strong relationships with customers.
Administration, Account management, Management, Customer service, Sales, Service, Banking, Growth, Supervision, KPI, Office, UP, ME
My education
2004
-
2007
University of Westminster
BSc, Business Management
BSc, Business Management
2004
-
2007
University of Westminster
BSc, Business Management
BSc, Business Management
2001
-
2003
Ealing Tertiary College
Secondary, Media Studies
Secondary, Media Studies
2001
-
2003
Ealing Tertiary College
Secondary, Media Studies
Secondary, Media Studies
Villiers High School
Secondary, Maths
Secondary, Maths
Villiers High School
Secondary, Maths
Secondary, Maths
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