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Servicenow Consultant/Developer
Simon Hill
,
London, United Kingdom
Experience
Skills
I'm offering
Experienced ServiceNow Consultant based in UK seeking new opportunities. Close to 4 years experience working with a ServiceNow Premier Partner in Australia. Primarily focussed on delivering end to end ServiceNow solutions to customers from a variety of industries including Higher Education, Government and Telecommunications. Heavy focus on ServiceNow solutions, internal and external stakeholder engagement, requirements gathering and validation, design, build and release. Experience guiding customers on their ServiceNow journey. Also certified System Administrator and CSM Implementation specialist.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2019
freelance
SERVICENOW SOLUTION CONSULTANT - CSA
unknown.
Working as part of a delivery team of consultants for a Servicenow Partner. Day to day tasks include:
• Hands-on Servicenow platform development
• Documenting user stories, backlog management and sprint planning
• Validation of Enhancement Requests
• Scripting and configuration in Servicenow using Business Rules, UI actions, Client Scripts, UI Policies,
AJAX, Script includes and debugging.
• LDAP and MID Server setup and integration.
• SCCM experience
• Reporting
• Service Portal
• Identifying knowledge sharing opportunities and contributing to the organisations knowledge base.
• Working with internal teams to identify, validate, document, build and release enhancements to CSA and customer ServiceNow instances.
• Mentoring junior employees.
• Data import and transforms.
• Recent success stories:
• Catholic Education Network (CENET) migration to Domain Separation
• Lead Consultant for NRMA project to redesign user provisioning process in Servicenow.
• Lead Consultant for recent Servicenow upgrade to London instance of Servicenow.
• Consultant for the University of Newcastle's transition from CMS to Service Portal.
• ITSM implementations for NSW Department of Primary Industries and Kordia Australia. Both
projects involved the customisation of the base product to each of the customer's requirements.
• Development of custom application for migration of bespoke application to Servicenow for NSW
State Government Agency
• Defined, documented and implemented the Asset Management process for CSA's data centre Assets
and Configuration Items using Servicenow's Asset Module.
• Hands-on Servicenow platform development
• Documenting user stories, backlog management and sprint planning
• Validation of Enhancement Requests
• Scripting and configuration in Servicenow using Business Rules, UI actions, Client Scripts, UI Policies,
AJAX, Script includes and debugging.
• LDAP and MID Server setup and integration.
• SCCM experience
• Reporting
• Service Portal
• Identifying knowledge sharing opportunities and contributing to the organisations knowledge base.
• Working with internal teams to identify, validate, document, build and release enhancements to CSA and customer ServiceNow instances.
• Mentoring junior employees.
• Data import and transforms.
• Recent success stories:
• Catholic Education Network (CENET) migration to Domain Separation
• Lead Consultant for NRMA project to redesign user provisioning process in Servicenow.
• Lead Consultant for recent Servicenow upgrade to London instance of Servicenow.
• Consultant for the University of Newcastle's transition from CMS to Service Portal.
• ITSM implementations for NSW Department of Primary Industries and Kordia Australia. Both
projects involved the customisation of the base product to each of the customer's requirements.
• Development of custom application for migration of bespoke application to Servicenow for NSW
State Government Agency
• Defined, documented and implemented the Asset Management process for CSA's data centre Assets
and Configuration Items using Servicenow's Asset Module.
CMS, UI, AJAX, Mentoring, Scripting, User stories, Integration, Management, Network, Service, Asset Management, Development, ServiceNow, Server, Redesign, Portal
2014 - 2016
freelance
DIGITAL CONSULTANT
WAXING DIGITAL.
Assisted businesses with strategies to establish and improve their online presence. Through SEO, user training
and development and ongoing upkeep of websites, I enabled businesses digitally. Day to day tasks include:
• Provide advice on strategies for Search Engine Optimisation
• Digital Marketing
• Web Development
• Gathering requirements and developing wireframes for sign off.
• Hosting Services
and development and ongoing upkeep of websites, I enabled businesses digitally. Day to day tasks include:
• Provide advice on strategies for Search Engine Optimisation
• Digital Marketing
• Web Development
• Gathering requirements and developing wireframes for sign off.
• Hosting Services
Digital Marketing, Marketing, Seo, Websites, Training, Wireframes, Optimization, Hosting, Development, Web, Search, Online
My education
2012
-
2015
University of Newcastle
Bachelors, Business and ICT
Bachelors, Business and ICT
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