$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Junior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Strong project management specializing in Service Design
Laura Duarte
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
MA Service Design candidate at UAL. Passionate about Design as a tool to improve lives. Experience with Change Management and Internal
Communications. Excellent critical thinking, problem solving and teamwork skills. Doer, resourceful and creative team member.
Communications. Excellent critical thinking, problem solving and teamwork skills. Doer, resourceful and creative team member.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Spanish
Fluently
Portuguese
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - 2019
freelance
Freelance Consultant
unknown.
2018 - 2018
job
workshop facilitator
Sura Health & Insurance Company.
(November - December 2018):
Was recruited to train a group of 200 Sura employees on Umuntu methodology to understand how customers evaluate day-to-day interactions with Sura services. As a workshop facilitator, the participating employees consistently rated their experience with me as the highest across the consulting team.
- Alianza Francesa Barranquilla (September - November 2018):
Designed workshops to understand student needs and map their journey with Alianza Francesa. These findings have enabled the management
team to integrate student perspective in their decision-making process, which was an area of weakness before.
Was recruited to train a group of 200 Sura employees on Umuntu methodology to understand how customers evaluate day-to-day interactions with Sura services. As a workshop facilitator, the participating employees consistently rated their experience with me as the highest across the consulting team.
- Alianza Francesa Barranquilla (September - November 2018):
Designed workshops to understand student needs and map their journey with Alianza Francesa. These findings have enabled the management
team to integrate student perspective in their decision-making process, which was an area of weakness before.
Consulting, Management, Workshops, Workshop facilitator, Facilitator, Workshop, ME
2017 - 2018
job
Communication and Public Relations Coordinator
unknown.
- Planned a PR strategy for Cine a la Calle international Short Film Festival, which generated exceptional rapport within the audience and the communities targeted.
- Implemented a social media plan that targeted our top attendee profiles, resulting in lower advertising costs, increased word of mouth & higher
attendance rates.
- Established strategic alliances with local businesses to fundraise $6,000 from key sponsors in just two weeks.
- Introduced a new budget & task accountability system that allowed us to pay staff & vendors and provide sponsor reports on time, for the first time
in festival history.
- Designed & implemented an internal communications flow that minimized knowledge gaps between staff team members.
- Implemented a social media plan that targeted our top attendee profiles, resulting in lower advertising costs, increased word of mouth & higher
attendance rates.
- Established strategic alliances with local businesses to fundraise $6,000 from key sponsors in just two weeks.
- Introduced a new budget & task accountability system that allowed us to pay staff & vendors and provide sponsor reports on time, for the first time
in festival history.
- Designed & implemented an internal communications flow that minimized knowledge gaps between staff team members.
Social Media, Advertising, Public relations, Budget, Movie, Word, Pr, Festival, Coordinator, International, Social
2015 - 2017
job
Senior Manager, Employee Communications and Engagement. LATAM & Caribbean
Sutherland Global Services.
Barranquilla, Colombia
(December 2015 - June 2017)
- Raised the employee engagement department to a strategic level and provided employee perspective on key business decisions.
- Pushed for increased alignment of business units, directly resulting in a 10% increase in employee engagement on our next survey results.
- Designed an internal communication strategy for the operation management team to accommodate both the company and client's communication
processes.
- Introduced a change management plan for a required headcount reduction to minimize the negative impact on the affected employees & assist in their transition.
(December 2015 - June 2017)
- Raised the employee engagement department to a strategic level and provided employee perspective on key business decisions.
- Pushed for increased alignment of business units, directly resulting in a 10% increase in employee engagement on our next survey results.
- Designed an internal communication strategy for the operation management team to accommodate both the company and client's communication
processes.
- Introduced a change management plan for a required headcount reduction to minimize the negative impact on the affected employees & assist in their transition.
Change management, Management, Employee Engagement, Processes, Manager
My education
?
-
2020
University of the Arts London
Masters, Service Design
Masters, Service Design
?
-
2019
Management Consulting Institute
N/a, Management Consulting
N/a, Management Consulting
?
-
2017
Human Change Management Institute
N/a, Human Change Management HCMP
N/a, Human Change Management HCMP
?
-
2010
FundaciĆ³n Universidad del Norte
International Relations Degree, N/a
International Relations Degree, N/a
?
-
2009
Universidad Pablo Olavide
N/a, Spanish
N/a, Spanish
Laura's reviews
Laura has not received any reviews on Worksome.
Contact Laura Duarte
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Laura directly in Worksome.
38000+ qualified freelancers
are ready to help you
Tell us what you need help with
and get specific bids from skilled talent in Denmark