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jobs
Marketing Manager - Hospitality and Tourism
Chiara Bambini
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A confident, motivated and dedicated Marketing Manager with extensive knowledge and large experience in social media, email marketing, content marketing, advert design and online reputation coupled with a creative mindset and strong analytical skills. My biggest passion is the hospitality industry, where I have been working as Marketing Manager in luxury hotels and fine dining restaurants for several years and developed valuable knowledge and skills. I am also the founder of K Hospitality, a marketing agency specializing in the hospitality industry: http://*********.***
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Spanish
Fluently
Italian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
CEO and Founder
K Hospitality.
I am the founder of K Hospitality marketing, a marketing agency for the hospitality and tourism industry: https://www.khospitalitymarketing.com
Digital Marketing, Social Media Marketing, Email marketing
2018 - ?
job
Senior Sales and Marketing Manager
Hotel Indigo Kensington & Theo's Simple Italian.
Duties and responsibilities:
• Building digital marketing plans and strategies for the hotel and restaurant, including content creation, social media, email marketing, website management and PR campaigns
• Identifying improvements to marketing activities and overall hotel and restaurant sales
• Ensuring all content is up to date on all marketing channels, creating innovative and regular content/updates to ensure maximum exposure is achieved
• Working closely with key business leaders and representatives of local community groups within the city to ensure constant high profile exposure for the hotel
• Developing and maintaining relationships with key clients across all market segments and growing account value in accordance with budgeted figures
Key achievements:
• Developed and launched successful marketing initiatives across different channels: e.g. Italian Afternoon Tea (£2000 revenue in the first month), Gift Vouchers and a number of PR campaigns with selected influencers (e.g. campaign with Pony to promote our pet friendly hotel)
• Incrementally increased F&B and M&E revenue thanks to targeted campaigns
• Created marketing plans for the year and collaborated with the creative marketing assistant to achieve budgeted results
• Arranged special events (e.g. Jazz evenings, pasta masterclasses & wine tasting experiences)
• Building digital marketing plans and strategies for the hotel and restaurant, including content creation, social media, email marketing, website management and PR campaigns
• Identifying improvements to marketing activities and overall hotel and restaurant sales
• Ensuring all content is up to date on all marketing channels, creating innovative and regular content/updates to ensure maximum exposure is achieved
• Working closely with key business leaders and representatives of local community groups within the city to ensure constant high profile exposure for the hotel
• Developing and maintaining relationships with key clients across all market segments and growing account value in accordance with budgeted figures
Key achievements:
• Developed and launched successful marketing initiatives across different channels: e.g. Italian Afternoon Tea (£2000 revenue in the first month), Gift Vouchers and a number of PR campaigns with selected influencers (e.g. campaign with Pony to promote our pet friendly hotel)
• Incrementally increased F&B and M&E revenue thanks to targeted campaigns
• Created marketing plans for the year and collaborated with the creative marketing assistant to achieve budgeted results
• Arranged special events (e.g. Jazz evenings, pasta masterclasses & wine tasting experiences)
Digital Marketing, Social Media, Marketing, Content creation, Email marketing, Pr, Management, Content, Sales, Website, Community, Campaign, UP, Manager, Social
2017 - 2018
job
Cluster Marketing and E-Commerce Executive
Holiday Inn Reading M4 Jct10 and Crowne Plaza Marlow.
Duties and responsibilities:
• Implementing new marketing campaigns across online and offline channels to promote the 2 hotels, their restaurants (2 AA and 1 AA Rosette), the spas and conference centres
• Driving online marketing initiatives including e-marketing, social media and blogs
• Creating in house marketing material using Photoshop, InDesign, Canva and Publisher
• Creating articles and content for the hotels' websites and third parties
• Designing email campaigns to entice customers to visit the hotels
• Monitoring competitor activity and liaising with outside companies to drive sales
• Supporting membership sales and creating customised spa packages
Key achievements:
• Developed and launched successful marketing initiatives across different channels: Digitickets project - Online Ticket Booking Software (around £20,000 revenue), combined Christmas campaigns (£15,000 revenue) and SMS project for Spa and Restaurant
• Created marketing plans for the year and collaborated with the digital marketing assistant to achieve budgeted results
• Implementing new marketing campaigns across online and offline channels to promote the 2 hotels, their restaurants (2 AA and 1 AA Rosette), the spas and conference centres
• Driving online marketing initiatives including e-marketing, social media and blogs
• Creating in house marketing material using Photoshop, InDesign, Canva and Publisher
• Creating articles and content for the hotels' websites and third parties
• Designing email campaigns to entice customers to visit the hotels
• Monitoring competitor activity and liaising with outside companies to drive sales
• Supporting membership sales and creating customised spa packages
Key achievements:
• Developed and launched successful marketing initiatives across different channels: Digitickets project - Online Ticket Booking Software (around £20,000 revenue), combined Christmas campaigns (£15,000 revenue) and SMS project for Spa and Restaurant
• Created marketing plans for the year and collaborated with the digital marketing assistant to achieve budgeted results
Digital Marketing, Social Media, Marketing, Online Marketing, Websites, Indesign, E-commerce, Content, Sales, Blogs, Monitoring, Software, Booking, Spa, Online, Social
2017 - 2018
temp
Marketing Manager and Guest Services (Part-time)
Hotel Moonlight.
Duties and responsibilities:
• Managing hotel social media accounts (Facebook, Instagram, Twitter, LinkedIn)
• Implementing marketing projects e.g. overnight packages & hotel promotions
• Maintaining up-to-date digital presence on the hotel website and third party websites
• Preparing in-house collateral (e.g. flyers) for weekly events and in-house offers
• Replying to guests' online reviews (Booking.com, TripAdvisor, Expedia, Agoda, Facebook)
• Providing an exceptional and personalised customer service
• Managing hotel social media accounts (Facebook, Instagram, Twitter, LinkedIn)
• Implementing marketing projects e.g. overnight packages & hotel promotions
• Maintaining up-to-date digital presence on the hotel website and third party websites
• Preparing in-house collateral (e.g. flyers) for weekly events and in-house offers
• Replying to guests' online reviews (Booking.com, TripAdvisor, Expedia, Agoda, Facebook)
• Providing an exceptional and personalised customer service
Social Media, Marketing, Websites, Instagram, Facebook, Linkedin, Customer service, Service, Website, Twitter, Booking, Online, UP, Manager, Social
2017 - 2017
job
Digital Marketing Assistant
Dog Adv Ltd.
Duties and responsibilities:
• Maintaining and updating clients' websites and social media outlets
• Supporting the company in the implementation of its marketing campaigns
• Replying to online reviews on different platforms (TripAdvisor, Facebook, Google+, Yelp)
• Managing clients' reputation through an Online Reputation Management Software
• Interpreting and presenting Google Analytics data and reports
• Maintaining and updating clients' websites and social media outlets
• Supporting the company in the implementation of its marketing campaigns
• Replying to online reviews on different platforms (TripAdvisor, Facebook, Google+, Yelp)
• Managing clients' reputation through an Online Reputation Management Software
• Interpreting and presenting Google Analytics data and reports
Digital Marketing, Social Media, Marketing, Google analytics, Websites, Facebook, Management, Analytics, Implementation, Presenting, Software, Google, Online, Social
2016 - 2017
job
Guest Service Assistant, Ibis Budget
unknown.
Duties and responsibilities:
• Presenting a professional and friendly first impression of the hotel to all guests
• Processing guests' check ins and outs
• Answering telephonic, e-mail and in-person queries and replying to online reviews
• Presenting a professional and friendly first impression of the hotel to all guests
• Processing guests' check ins and outs
• Answering telephonic, e-mail and in-person queries and replying to online reviews
Budget, Service, Presenting, Online, Processing
My education
2020
Brentwood Open Learning College
Advanced Diploma in Digital Marketing Level 5, Marketing
Advanced Diploma in Digital Marketing Level 5, Marketing
Unit 1 - What is Digital Marketing?: Excellent
Unit 2 - Social Media Marketing: Excellent
Unit 3 - Creating a Digital Marketing Plan: Excellent
Unit 4 - Using Google AdWords: Excellent
Unit 5 - Creating a PPC Campaign: Excellent
Unit 6 - Email Marketing: Excellent
Unit 7 - Search Engine Optimisation: Excellent
Unit 8 - Building Brand through Digital Media: Excellent
2020
Brentwood Open Learning College
Advanced Diploma in Digital Marketing Level 5, Marketing
Advanced Diploma in Digital Marketing Level 5, Marketing
Unit 1 - What is Digital Marketing?: Excellent
Unit 2 - Social Media Marketing: Excellent
Unit 3 - Creating a Digital Marketing Plan: Excellent
Unit 4 - Using Google AdWords: Excellent
Unit 5 - Creating a PPC Campaign: Excellent
Unit 6 - Email Marketing: Excellent
Unit 7 - Search Engine Optimisation: Excellent
Unit 8 - Building Brand through Digital Media: Excellent
2020
Brentwood Open Learning College
Advanced Diploma in Digital Marketing Level 5, Marketing
Advanced Diploma in Digital Marketing Level 5, Marketing
Unit 1 - What is Digital Marketing?: Excellent
Unit 2 - Social Media Marketing: Excellent
Unit 3 - Creating a Digital Marketing Plan: Excellent
Unit 4 - Using Google AdWords: Excellent
Unit 5 - Creating a PPC Campaign: Excellent
Unit 6 - Email Marketing: Excellent
Unit 7 - Search Engine Optimisation: Excellent
Unit 8 - Building Brand through Digital Media: Excellent
2020
Brentwood Open Learning College
Advanced Diploma in Digital Marketing Level 5, Marketing
Advanced Diploma in Digital Marketing Level 5, Marketing
Unit 1 - What is Digital Marketing?: Excellent
Unit 2 - Social Media Marketing: Excellent
Unit 3 - Creating a Digital Marketing Plan: Excellent
Unit 4 - Using Google AdWords: Excellent
Unit 5 - Creating a PPC Campaign: Excellent
Unit 6 - Email Marketing: Excellent
Unit 7 - Search Engine Optimisation: Excellent
Unit 8 - Building Brand through Digital Media: Excellent
2020
Brentwood Open Learning College
Advanced Diploma in Digital Marketing Level 5, Marketing
Advanced Diploma in Digital Marketing Level 5, Marketing
Unit 1 - What is Digital Marketing?: Excellent
Unit 2 - Social Media Marketing: Excellent
Unit 3 - Creating a Digital Marketing Plan: Excellent
Unit 4 - Using Google AdWords: Excellent
Unit 5 - Creating a PPC Campaign: Excellent
Unit 6 - Email Marketing: Excellent
Unit 7 - Search Engine Optimisation: Excellent
Unit 8 - Building Brand through Digital Media: Excellent
2016
-
2017
Oxford Brookes University
MSc International Hospitality, Events and Tourism Management, International Hospitality
MSc International Hospitality, Events and Tourism Management, International Hospitality
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