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Senior
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jobs
Mimi Jay
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2017 - 2018
freelance
RECEPTIONIST (VOLUNTEER)
CARRAMEA.
• Kept the reception area tidy at all times.
• Made sure that vistors signed the visitors' book.
• Handled enquiries made face to face, by telephone or email in a professional and courteous manner
• Showed visitors to a waiting area until their appointment was due, or until the person they wished to see became available
• Photocopying documents
• Made sure that vistors signed the visitors' book.
• Handled enquiries made face to face, by telephone or email in a professional and courteous manner
• Showed visitors to a waiting area until their appointment was due, or until the person they wished to see became available
• Photocopying documents
Receptionist, Reception
2010 - 2011
freelance
RECEPTIONIST (VOLUNTEER)
Citizens Advice Bureau Wembley.
• Answered calls for people wishing to make appointments.
• Handled enquiries made face to face, by telephone or email in a professional and courteous manner.
• Showed visitors to a waiting area until their appointment was due, or until the person they wished to see became available.
• Made calls to people reminding them of their appointments.
• Handled enquiries made face to face, by telephone or email in a professional and courteous manner.
• Showed visitors to a waiting area until their appointment was due, or until the person they wished to see became available.
• Made calls to people reminding them of their appointments.
Receptionist
2002 - 2004
job
RECEPTIONIST AND ADMIN (TEMPING)
BROOK STREET AND REED.
• Collected and opened incoming mail and arranged for it to be delivered to the appropriate department or member of staff.
• Maintained filing systems and ensured important documents were properly recorded and stored.
• Collected outgoing mail and prepared it for sending, using a franking machine to record payment of postage.
• Provided administrative support by sending emails, photocopying, filing, answering the telephone, taking messages, and ordering stationery and other resources.
• Recorded information by filling in forms or writing notes.
• Maintained filing systems and ensured important documents were properly recorded and stored.
• Collected outgoing mail and prepared it for sending, using a franking machine to record payment of postage.
• Provided administrative support by sending emails, photocopying, filing, answering the telephone, taking messages, and ordering stationery and other resources.
• Recorded information by filling in forms or writing notes.
Writing, Receptionist, It, Support
1998 - 2002
job
CALL CENTRE OPERATOR
WEMBLEY BOX OFFICE.
• Handled payment by credit card and helped create customer direct debits or standing orders to pay for goods or services.
• Processed orders and referred them to the relevant dispatch department.
• Entered details of new customers by asking for the necessary information during the call.
• Maintained and updated call logs in a timely and efficient manner.
• Resolved customer issues by listening carefully and asking relevant questions.
• Updated customer records and ensured information was entered accurately into the system.
• Worked efficiently within a team to handle different types of calls.
• Forwarded enquiries or issues to a supervisor if they could not be answered.
• Processed orders and referred them to the relevant dispatch department.
• Entered details of new customers by asking for the necessary information during the call.
• Maintained and updated call logs in a timely and efficient manner.
• Resolved customer issues by listening carefully and asking relevant questions.
• Updated customer records and ensured information was entered accurately into the system.
• Worked efficiently within a team to handle different types of calls.
• Forwarded enquiries or issues to a supervisor if they could not be answered.
My education
OPEN UNIVERSITY
Bachelors, Child Psychology
Bachelors, Child Psychology
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