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IT Engineer
Bismark Bonney
,
Chatham, United Kingdom
Experience
Other titles
Skills
I'm offering
An IT support specialist with excellent communication, problem solving and organizational skills, able to communicate information at all levels of management. Prove to be self-motivated and flexible to work in any environment as part of a team as well as on my own.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Desktop Support Technician
EXCIS LTD.
• Provide technical support; answering support queries either onsite or via phone or email.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Troubleshooting & Problem Solving of Workstation related problems
• Maintaining Asset Register of all IT equipment in IS Workshop and Department
• Managing and maintaining Workstations 7/10
• Implementing workstations 7/10 (Imaging with SCCM)
• Implementing & Support of MS Office 365
• Installation and Support of Network & Local Printers
• Installation of Desktop IP Phones
• Setups of iPad, iPhone and Android devices
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Troubleshooting & Problem Solving of Workstation related problems
• Maintaining Asset Register of all IT equipment in IS Workshop and Department
• Managing and maintaining Workstations 7/10
• Implementing workstations 7/10 (Imaging with SCCM)
• Implementing & Support of MS Office 365
• Installation and Support of Network & Local Printers
• Installation of Desktop IP Phones
• Setups of iPad, iPhone and Android devices
Android, Office 365, Training, MS office, Network, It, Support, Hardware, Software, Office, Workshop
2018 - ?
job
CE Deployment Engineer
Hays Talent Solutions (Computa Center).
• Migrating new users to Windows 10 and Office 2016 where necessary
• Face to face interaction with customers to resolve technical issues
• Provide desktop and network support
• Provide support to newly migrated users on Windows 10 and Office 2016
• All work completed within agreed SLAs and KPIs
• Face to face interaction with customers to resolve technical issues
• Provide desktop and network support
• Provide support to newly migrated users on Windows 10 and Office 2016
• All work completed within agreed SLAs and KPIs
Deployment, Windows, Network, Support, Office
2019 - 2019
job
IT Support Engineer
Vestey Foods.
(2nd & 3rd Line Support)
• Provide onsite and remote support to end users.
• Managing support queue within specified SLA
• Managing IT inventory
• Documenting processes and best practices
• Monitor and troubleshoot server and network performance
• Travelling to remote sites across the UK (when required)
• Provide onsite and remote support to end users.
• Managing support queue within specified SLA
• Managing IT inventory
• Documenting processes and best practices
• Monitor and troubleshoot server and network performance
• Travelling to remote sites across the UK (when required)
It support, Network, It, Support, Server, Processes
2018 - 2019
job
IT Support Engineer
Avenues Group.
• Managing and supporting Server, Azure Active Directory, Office 365 and collaboration (skype)
• Responsible for device deployment
• Setting up and configuring new laptops and desktops
• Intune Mobile device management
• Ensure all logs for equipment and users are maintained
• Install authorized software to laptops and desktops
• Sophos Endpoint management
• Responsible for device deployment
• Setting up and configuring new laptops and desktops
• Intune Mobile device management
• Ensure all logs for equipment and users are maintained
• Install authorized software to laptops and desktops
• Sophos Endpoint management
It support, Office 365, Azure, Active Directory, Deployment, Management, It, Support, Azure Active Directory, Software, Office, Server, UP
2006 - 2018
job
Technician
Network Rail.
• Installing and renewing track, tunnels, embankments, cuttings, level crossings and bridges
• Measuring tracks to check sections are at the correct distance apart and at the right height
• Inspecting tracks for defects, using a combination of eyesight and equipment checks
• Reporting accidents and incidents
• Measuring tracks to check sections are at the correct distance apart and at the right height
• Inspecting tracks for defects, using a combination of eyesight and equipment checks
• Reporting accidents and incidents
My education
2012
-
2017
University of East London
BSc, Computer Networks
BSc, Computer Networks
Ghana National College
SSCE, Equivalent to A' Levels (Minor in English, Geography, Economics)
SSCE, Equivalent to A' Levels (Minor in English, Geography, Economics)
John Teye Memorial School
GCSEs, Math's and English
GCSEs, Math's and English
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