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jobs
Trained teacher with extensive customer service and data gathering experience
Sean Muir
,
Glasgow, United Kingdom
Experience
Other titles
Skills
I'm offering
Enthusiastic, hard-working, customer service focused and skilled university graduate who relishes a challenge and enjoys interacting with people seeking a role which will not only utilise but help develop my skill set.
I am a conscientious individual who is looking to believe not only in the work I do but in the company I work for.
I am a conscientious individual who is looking to believe not only in the work I do but in the company I work for.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2018
job
Customer Service Executive
Barclays Smart Investor.
As a Customer Service Executive I was part of the first line of customer service for Smart Investor customers and clients. As part of the Sales team I partook in additional training which allowed me to both purchase and sell investments on behalf of my clients, ensuring I stuck to strict guidelines in order to make the process as smooth as possible for our customers.
My responsibilities included:
● Sticking to strict customer service guidelines regarding the purchase and sale of investments on behalf of the clients.
● Taking ownership of decisions on behalf of clients and ensuring their investments were made both in full knowledge of the markets and their own accounts.
● Having up to date and working knowledge of the systems used to both check markets globally and locally and ensure a swift and satisfying customer service experience.
● Following up on internal emails regarding the clients and any specific needs they may have or issues they may encounter.
My responsibilities included:
● Sticking to strict customer service guidelines regarding the purchase and sale of investments on behalf of the clients.
● Taking ownership of decisions on behalf of clients and ensuring their investments were made both in full knowledge of the markets and their own accounts.
● Having up to date and working knowledge of the systems used to both check markets globally and locally and ensure a swift and satisfying customer service experience.
● Following up on internal emails regarding the clients and any specific needs they may have or issues they may encounter.
Swift, Training, Customer service, Sales, Service, UP, ME
2016 - 2017
job
Claims Administrator
McGinness Associates.
As a Claims Administrator I took charge of a number of clients regarding their ongoing and new PPI claims. The majority of our clients had been through insolvency procedures and we specialised in these cases.
My responsibilities included
● Keeping all clients under my guidance updated on the progress of their claims from start to finish including gathering any necessary data requested by the lenders
● Ensuring all targets regarding updates and necessary paperwork were met in a timely manner and professional standard
● Contacting lenders on behalf of the client with necessary information and to bring each claim to a reasonable solution
● Adherence to strict DPA procedures due to the nature of the role in handling sensitive customer information
My responsibilities included
● Keeping all clients under my guidance updated on the progress of their claims from start to finish including gathering any necessary data requested by the lenders
● Ensuring all targets regarding updates and necessary paperwork were met in a timely manner and professional standard
● Contacting lenders on behalf of the client with necessary information and to bring each claim to a reasonable solution
● Adherence to strict DPA procedures due to the nature of the role in handling sensitive customer information
Administrator
2015 - 2015
job
Bereavements Advisor
Scottish Power.
As a bereavements advisor, my role involves handling the energy accounts of deceased customers when their families or executors of estate contact Scottish Power.
My responsibilities included
● Punctuality and strict adherence to a varying schedule and shift pattern.
● Empathetic approach to customers due to the sensitive subject matter of the role.
● Strict compliance with the DPA (Data Protection Act) and company policy.
● Ensuring all customer queries are dealt with to the best of my ability and any complaints raised in the correct manner as fitting the complaints procedure.
My responsibilities included
● Punctuality and strict adherence to a varying schedule and shift pattern.
● Empathetic approach to customers due to the sensitive subject matter of the role.
● Strict compliance with the DPA (Data Protection Act) and company policy.
● Ensuring all customer queries are dealt with to the best of my ability and any complaints raised in the correct manner as fitting the complaints procedure.
Compliance, Power, Energy, Energy
2015 - 2015
job
Barista
Silverbean.
Working as a Barista with Silverbean at one of their key Glasgow locations providing service to blue-chip customers.
My responsibilities included
• Customer Service ensuring that everyone receives their order to their satisfaction.
• Handling cash and ensuring that daily takings are accurate.
• Hygiene ensuring that the work area is clean and hygienic.
• Stock Control ensuring that orders were placed in a timely manner.
My responsibilities included
• Customer Service ensuring that everyone receives their order to their satisfaction.
• Handling cash and ensuring that daily takings are accurate.
• Hygiene ensuring that the work area is clean and hygienic.
• Stock Control ensuring that orders were placed in a timely manner.
Customer service, Service
2014 - 2015
job
Customer Service Agent
Webhelp UK.
I worked in the Webhelp UK Glasgow Call Centre as part of the outsourced Sky cancellations team and had the highest retention rate on a weekly basis.
My responsibilities included
• Adhered to a varying shift pattern to ensure punctuality and shift preparation is complete.
• Delivered an exceptional standard of customer service fitting of a company like Sky.
• Ensured strict targets are met with regards to compliance, call times, NPS and various others.
• Engaged with customers to understand their needs, ensuring any complaints are dealt with in a timely and professional manner.
• Ensuring up to date knowledge of all products and their capabilities, including prices and various offers or promotions on said products
My responsibilities included
• Adhered to a varying shift pattern to ensure punctuality and shift preparation is complete.
• Delivered an exceptional standard of customer service fitting of a company like Sky.
• Ensured strict targets are met with regards to compliance, call times, NPS and various others.
• Engaged with customers to understand their needs, ensuring any complaints are dealt with in a timely and professional manner.
• Ensuring up to date knowledge of all products and their capabilities, including prices and various offers or promotions on said products
Customer service, Service, Compliance, Retention, Agent, UP
My education
2018
-
2019
University of Glasgow PGDE Secondary Religious Education
PGDE, Secondary RMPS Teaching
PGDE, Secondary RMPS Teaching
2010
-
2014
University of Glasgow
Masters, Philosophy
Masters, Philosophy
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