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Senior Prog Man/SPM/Change Manager (IT/Business Change)
Ray Lepore
,
swindon, United Kingdom
Experience
Other titles
Skills
I'm offering
Technology/business partnering commercial background, substantial recent experience leading IT ops transformation/infrastructure projects/regulatory change - cloud/data/software/client migration/organisational change.
Accomplished, versatile and resilient Delivery Lead with 20+ years ‘hands-on’ full-lifecycle experience operating in a range of high-profile roles, delivering strategic programmes and project portfolios against hard deadlines. Strong leadership, interpersonal communication and stakeholder management skills with many years' experience working at senior level in blue chip, private and public sector companies. Detailed planner, adept managing multi-stream programmes impacting cross-domain stakeholder groups (channels, products, systems). Proven success, accredited by 10 contract renewals within six years. Available immediately.
Accomplished, versatile and resilient Delivery Lead with 20+ years ‘hands-on’ full-lifecycle experience operating in a range of high-profile roles, delivering strategic programmes and project portfolios against hard deadlines. Strong leadership, interpersonal communication and stakeholder management skills with many years' experience working at senior level in blue chip, private and public sector companies. Detailed planner, adept managing multi-stream programmes impacting cross-domain stakeholder groups (channels, products, systems). Proven success, accredited by 10 contract renewals within six years. Available immediately.
Markets
United Kingdom
Language
English
Fluently
Italian
Good
Ready for
Larger project
Full time contractor
Available
My experience
2019 - 2019
job
Programme Management Lead
Capita.
Cloud SaaS Transformation Programme, organisational transformation targeting the retention of £60M revenues (PA).
(Interim) Programme Management Lead (4 months 3/2019 - 6/2019)
Reporting to the Steering Committee, contracted to reset and reboot programme from an IT platform/software centric project to a full end-to-end multi-stream Organisational Transformation Programme. Led distributed software, technology and business readiness teams, up to 80 FTEs. Scope covered technology, data, client migration, organisational change and third party service partners
* Introduced clear methods and processes, structuring how change was owned, managed and delivered, setup and led 6 workstreams with clearly defined scopes and accountabilities (SaaS Platform [Azure], IT Ops Readiness, Business Ops Readiness, Data Migration, Client Migration, Service Partner Readiness).
* Established governance structure, defined decision making forums and programme capabilities covering architecture, solution development and interdependency management.
* Developed a programme-wide delivery schedule (based on MVPs), integrating and merging groups of disparate in-flight projects with new projects.
* Identified unbudgeted resource costs c. £2M, developed costed resource plan, managed budget c. £35m.
* Raised Steering Groups understanding of delivery health and business case status, presented RAID Report to Steering Board articulating £multi-million benefits gaps, dual operating insights (TCO), solution and service readiness gaps.
Nationwide Building Society
(Interim) Programme Management Lead (4 months 3/2019 - 6/2019)
Reporting to the Steering Committee, contracted to reset and reboot programme from an IT platform/software centric project to a full end-to-end multi-stream Organisational Transformation Programme. Led distributed software, technology and business readiness teams, up to 80 FTEs. Scope covered technology, data, client migration, organisational change and third party service partners
* Introduced clear methods and processes, structuring how change was owned, managed and delivered, setup and led 6 workstreams with clearly defined scopes and accountabilities (SaaS Platform [Azure], IT Ops Readiness, Business Ops Readiness, Data Migration, Client Migration, Service Partner Readiness).
* Established governance structure, defined decision making forums and programme capabilities covering architecture, solution development and interdependency management.
* Developed a programme-wide delivery schedule (based on MVPs), integrating and merging groups of disparate in-flight projects with new projects.
* Identified unbudgeted resource costs c. £2M, developed costed resource plan, managed budget c. £35m.
* Raised Steering Groups understanding of delivery health and business case status, presented RAID Report to Steering Board articulating £multi-million benefits gaps, dual operating insights (TCO), solution and service readiness gaps.
Nationwide Building Society
Transformation, It platform, Processes, LED, ON, UP, Interim, Software, Health, Retention, Development, Azure, It, Technology, Architecture, Business Case, Service, Management, Saas, Cloud, C, Budget
2017 - 2018
job
HR Workstream Lead - Brexit Programme
HR Transformation.
(6 months Oct'17 - 28 April'18)
Mobilised HR Workstream and structured Workstream planning approach. Delivered PID and introduced RAID management, reporting regime and stakeholder communications. Implemented governance structure, chaired weekly Working Group meetings and reported HR progress into the Morgan Stanley Brexit Steering Committee.
* Introduced clear methods and processes, structuring how change was owned, managed and delivered.
* Initiated cross Workstream-planning workshops, identified 'target state' definition gap and presented options paper to Brexit Steering Committee.
* Delivered 'Tranche 1' recruitment campaigns across Europe.
* Developed TUPE consultation and support services, scaled up international relocation and immigration services.
* Utilised HR Business Partner network, delivered awareness communications.
Mobilised HR Workstream and structured Workstream planning approach. Delivered PID and introduced RAID management, reporting regime and stakeholder communications. Implemented governance structure, chaired weekly Working Group meetings and reported HR progress into the Morgan Stanley Brexit Steering Committee.
* Introduced clear methods and processes, structuring how change was owned, managed and delivered.
* Initiated cross Workstream-planning workshops, identified 'target state' definition gap and presented options paper to Brexit Steering Committee.
* Delivered 'Tranche 1' recruitment campaigns across Europe.
* Developed TUPE consultation and support services, scaled up international relocation and immigration services.
* Utilised HR Business Partner network, delivered awareness communications.
Management, Network, Recruitment, Workshops, Support, International, Business Partner, UP, Processes
2014 - 2017
job
Senior Project Manager
Nationwide Building Society.
(3 years, 6 contracts renewals - Nov'14 to Oct'17)
On boarded and made service-ready strategic 3rd party IT service teams and systems (Accenture, BT, TCS, and Cap Gemini).
Senior Project Manager
Operating out of UK and India, led the development and roll-out of bespoke IT systems. Scope covered requirements capture, build, UAT, cut over, warranty and acceptance into service.
* Successfully cut over and met contractual 'Service Go Live' deadlines, enabled 3rd party offshore teams commence service delivery.
* Delivered in budget (£6.2m) reduced delivery costs (c. £200k) through restructure of project engagement model, removing resource duplication.
* Set-up and led 5 workstreams delivering multiple concurrent IT system implementation projects, managed technical/test/business readiness teams distributed across India, Poland and Scotland (c.50 FTEs).
* Orchestrated impact assessment workshops and developed UAT plans, coordinated interdependencies spanning IT platforms, networks, business readiness and security deliverables.
* Accelerating defect management release cycles, restructured commercial resource contracts with 3rd parties.
* Identified and mitigated blockers across WAN connectivity, knowledge transfer, security and IT operating models.
* Utilised and adapted existing processes (IT incident management, RSA token distribution).
* Delivered technology change (WANs, LANs, portals, software analysis, ITIL uplifts, and platforms).
* Delivered business change (communications, setting up super-user support teams, KT, and training).
SDLC Operating Model Restructure Project, reducing supplier dependency (IBM) and realising c. £36m cost savings.
Senior Project Manager
Led project inception with teams from HR, Property, Finance and Legal. Produced PID and delivered Business Case. Conducted impact assessments, and developed a range of service transition, knowledge transfer and recruitment plans.
* Realised saving of c. £3m, personally identified, investigated and successfully presented a case to descope Bristol offices from the Business Case.
* Attained Business Case sign off, successfully secured £2.6m in funding to transition to the new SDLC operating model.
* Conducted IA workshops, surfacing new operating insights (cultural impacts, changes to operational boundaries).
EE Mobile
On boarded and made service-ready strategic 3rd party IT service teams and systems (Accenture, BT, TCS, and Cap Gemini).
Senior Project Manager
Operating out of UK and India, led the development and roll-out of bespoke IT systems. Scope covered requirements capture, build, UAT, cut over, warranty and acceptance into service.
* Successfully cut over and met contractual 'Service Go Live' deadlines, enabled 3rd party offshore teams commence service delivery.
* Delivered in budget (£6.2m) reduced delivery costs (c. £200k) through restructure of project engagement model, removing resource duplication.
* Set-up and led 5 workstreams delivering multiple concurrent IT system implementation projects, managed technical/test/business readiness teams distributed across India, Poland and Scotland (c.50 FTEs).
* Orchestrated impact assessment workshops and developed UAT plans, coordinated interdependencies spanning IT platforms, networks, business readiness and security deliverables.
* Accelerating defect management release cycles, restructured commercial resource contracts with 3rd parties.
* Identified and mitigated blockers across WAN connectivity, knowledge transfer, security and IT operating models.
* Utilised and adapted existing processes (IT incident management, RSA token distribution).
* Delivered technology change (WANs, LANs, portals, software analysis, ITIL uplifts, and platforms).
* Delivered business change (communications, setting up super-user support teams, KT, and training).
SDLC Operating Model Restructure Project, reducing supplier dependency (IBM) and realising c. £36m cost savings.
Senior Project Manager
Led project inception with teams from HR, Property, Finance and Legal. Produced PID and delivered Business Case. Conducted impact assessments, and developed a range of service transition, knowledge transfer and recruitment plans.
* Realised saving of c. £3m, personally identified, investigated and successfully presented a case to descope Bristol offices from the Business Case.
* Attained Business Case sign off, successfully secured £2.6m in funding to transition to the new SDLC operating model.
* Conducted IA workshops, surfacing new operating insights (cultural impacts, changes to operational boundaries).
EE Mobile
Support, Service Delivery, Processes, LED, Manager, UP, Go, Contracts, Service Transition, WAN, Assessment, Software, Incident Management, Development, Implementation, Offshore, Project Manager, Workshops, It, Recruitment, Technology, Security, Business Case, Service, Finance, Test, Management, Contracts, C, ITIL, Budget, Training
2013 - 2014
job
Business Assurance Project Manager
EE Digital Transformation Programme.
(19 months, 4 x contract renewals from Jun'13 to Oct'14)
Led the design and implementation of EE's Digital Cloud (AWS) Support Model, enabling EE Digital to take over control of infrastructure from Group IT and launch EE's new Web Site a (shop/account). Change impacted 3rd parties, Group IT systems/service management/delivery, plus, Digital's DevOps and creative teams.
* Identified, planned and delivered a range of projects across business and technology domains; NFR gathering and compliance testing, uplifts to ITIL processes and SLAs, service transition, KT, helpdesk tool configuration.
* Delivered new Operating Model blueprint and RACI in collaboration with Digital teams, Group IT and 3rd parties.
* Transitioned Ops Model and new service partner into production, enabling Digital meet launch deadlines.
Led the design and implementation of EE's Digital Cloud (AWS) Support Model, enabling EE Digital to take over control of infrastructure from Group IT and launch EE's new Web Site a (shop/account). Change impacted 3rd parties, Group IT systems/service management/delivery, plus, Digital's DevOps and creative teams.
* Identified, planned and delivered a range of projects across business and technology domains; NFR gathering and compliance testing, uplifts to ITIL processes and SLAs, service transition, KT, helpdesk tool configuration.
* Delivered new Operating Model blueprint and RACI in collaboration with Digital teams, Group IT and 3rd parties.
* Transitioned Ops Model and new service partner into production, enabling Digital meet launch deadlines.
It, Processes, LED, Manager, Service Transition, Production, Web, Infrastructure, Testing, Implementation, Support, Design, Technology, Compliance, Service, Service Management, Management, Cloud, ITIL, DevOps, Project Manager, AWS
2011 - 2013
job
Regional VP Client Services
Guestlogix plc.
Securing payment of $10m in contract revenues, I led and managed the EMEA Client Services Function and turned-around distressed client relationships across Europe. My primary focus was to collaborate with Clients and conduct deep-dive assessments across a range of in-flight software projects and implement rescue plans.
Software, LED
2009 - 2011
job
Executive MIM updates
AXA / Friends Provident.
Business Technology Partner (Oct'09 - July'11)
Reporting to CIO, led and managed the IT/business engagement with the Corporate Life & Pensions Division and managed the IT project portfolio. I matrix managed resources (SMEs, Architects, Bas and PMs) and delivered multiple business cases and IT projects, from inception through to acceptance into service.
* Enhanced MIM escalation processes, controlling accurate timely Executive MIM updates.
* Closed down redundant projects, delivering £750k in savings.
* Produced costed roadmaps and refined project ROM estimates by c. £3m.
Reporting to CIO, led and managed the IT/business engagement with the Corporate Life & Pensions Division and managed the IT project portfolio. I matrix managed resources (SMEs, Architects, Bas and PMs) and delivered multiple business cases and IT projects, from inception through to acceptance into service.
* Enhanced MIM escalation processes, controlling accurate timely Executive MIM updates.
* Closed down redundant projects, delivering £750k in savings.
* Produced costed roadmaps and refined project ROM estimates by c. £3m.
C, Controlling, Service, Technology, It, CIO, Business cases, LED, Processes
2007 - 2009
job
Business Manager/Programme Manager
Steria plc.
Led the Unipart IT Outsource Contract (P&L c. £9m), implemented a range of operational improvements and turned-around a distressed client relationship and led £20m contract re bid (RFI/RFP).
C, It, RFP, Manager, LED
2002 - 2006
job
Client Director
Siemens Business Services.
Partnering with BBC Nations & Regions, I successfully led and managed the Siemens IT Outsource contract (hosting, networks, consultancy, desktop, telecoms) c. £25m per annum. I managed the project portfolio and client demand (RFI/RFP) for new services. I matrix managed resources across 8 x service towers and orchestrated the delivery of business cases and projects from inception through to acceptance into service (C.30 projects, c. £8/12m).
Personal development
* Association Project Managers Professional (APMP)
* Prince 2
* MSP
* ITIL
* Agile, Waterfall
* Italian
Personal development
* Association Project Managers Professional (APMP)
* Prince 2
* MSP
* ITIL
* Agile, Waterfall
* Italian
ITIL, Agile, C, Service, It, Hosting, RFP, Development, Business cases, LED, MSP
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