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jobs
Valentina Calabrese
,
Experience
Other titles
Skills
I'm offering
Friendly and reliable person that enjoys working with the public. The passion for art and the ten years experience in the
hospitality have contributed to the formation of a deep attention to detail used in different employment of the customer
service. Highly organised, energetic and flexible with leadership qualities which have been exercised through experience
and a strong desire to make a real and measurable difference for any company worked for. Good physical resistance to face
stressing working rhythms and excellent written and verbal communication skills. Adaptation to every type of situation and
constant desire to learn new skills.
hospitality have contributed to the formation of a deep attention to detail used in different employment of the customer
service. Highly organised, energetic and flexible with leadership qualities which have been exercised through experience
and a strong desire to make a real and measurable difference for any company worked for. Good physical resistance to face
stressing working rhythms and excellent written and verbal communication skills. Adaptation to every type of situation and
constant desire to learn new skills.
Markets
United Kingdom
Language
English
Fluently
Italian
Fluently
Ready for
My experience
2017 - 2018
job
Retail Assistant
LONDON TRANSPORT MUSEUM.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
• Carrying out stock replenishment.
• Reporting any issues of concern to Senior Manager
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• • Banking & retail standards of presentation and cleanliness across the store.
Maintaining high
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
• Carrying out stock replenishment.
• Reporting any issues of concern to Senior Manager
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• • Banking & retail standards of presentation and cleanliness across the store.
Maintaining high
• Balanced and organized cash register by handling cash, counting change and storing coupons.
Retail, Sales, Service, Banking, Support, UP, Manager
2017 - 2017
job
Floor Supervisor/Head Barista
TIMMY GREEN RESTAURANT.
(15/01/2018-25/07/2019)
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Took incoming phone calls, answering questions, making and confirming reservations and cancellations using booking
systems. (OpenTable; ResDiary)
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created over 200 drinks in average shifts with consistently positive customer satisfaction scores.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Assist General Manager in various administrative functions, including filing paperwork, delivering mail, sorting mail,
office cleaning and bookkeeping.
• Handled all routine customer problems, ensuring all concerns were corrected and customers left satisfied.
• Assist other department to maintain and enhance better performance for company to ensure high quality production.
• Following all the cash management and cash register policies, and ensuring proper practices are being followed.
• Managing team and individual performance, ensuring professionalism & high quality is continually maintained.
• Organizing the opening and closing duties as assigned.
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Took incoming phone calls, answering questions, making and confirming reservations and cancellations using booking
systems. (OpenTable; ResDiary)
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created over 200 drinks in average shifts with consistently positive customer satisfaction scores.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Assist General Manager in various administrative functions, including filing paperwork, delivering mail, sorting mail,
office cleaning and bookkeeping.
• Handled all routine customer problems, ensuring all concerns were corrected and customers left satisfied.
• Assist other department to maintain and enhance better performance for company to ensure high quality production.
• Following all the cash management and cash register policies, and ensuring proper practices are being followed.
• Managing team and individual performance, ensuring professionalism & high quality is continually maintained.
• Organizing the opening and closing duties as assigned.
Management, Cash management, Office, Production, Booking, Manager
2015 - 2017
job
Duty Manager
SACRED CAFÉ.
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining co mposure and professionalism.
• Performed supplier risk evaluations and supported regulatory inspections.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
• Directed training and retraining of employees to boost performance and enhance business results.
• Organising work load, allocating tasks, tasking team on a daily basis.
• Managing team and individual performance ensuring professionalism & high quality is continually maintained.
• Preparation of relevant reports and documents for Store Manager.
• Assist Store Manager in managing all personnel, product and merchandising functions, business processes and store
results.
• Ensuring compliance with all relevant health and safety guidelines.
• Balanced the cash register at the closing of each business day.
• Inventory control.
• Create eye-catching displays to increase brand and product awareness, and promote sales.
• Performed supplier risk evaluations and supported regulatory inspections.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
• Directed training and retraining of employees to boost performance and enhance business results.
• Organising work load, allocating tasks, tasking team on a daily basis.
• Managing team and individual performance ensuring professionalism & high quality is continually maintained.
• Preparation of relevant reports and documents for Store Manager.
• Assist Store Manager in managing all personnel, product and merchandising functions, business processes and store
results.
• Ensuring compliance with all relevant health and safety guidelines.
• Balanced the cash register at the closing of each business day.
• Inventory control.
• Create eye-catching displays to increase brand and product awareness, and promote sales.
Training, Sales, Compliance, Support, Health, Regulatory, Safety, Processes, Manager
My education
2013
-
2015
n/a
Masters, Digital applications for visual arts
Masters, Digital applications for visual arts
2009
-
2013
n/a
Bachelors, Visual Arts-Painting
Bachelors, Visual Arts-Painting
?
-
2009
ACADEMY OF ART
HighSchoolOrEquivalent, Graphic Designer
HighSchoolOrEquivalent, Graphic Designer
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