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Professional Project Manager specialising in complex business and IT change
Thomas Cholewa
,
Ruthin, United Kingdom
Experience
Other titles
Skills
I'm offering
Professional Project Manager with over 10 years experience.
I thrive on forming business needs and ambiguous requirements into clear programme and project deliverables.
I'm known for my calm insight and decision making under pressure.
I thrive on forming business needs and ambiguous requirements into clear programme and project deliverables.
I'm known for my calm insight and decision making under pressure.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Project Manager
Lloyds Banking Group.
MBNA / Lloyds Integration Programme
• Created the migration routines for the transfer of 2000 employees within the largest integration programme in Europe at the time, integrating the MBNA business into Lloyds Banking Group.
• Transferred over 600 employees up to three months ahead of deadline, reducing risk to the programme and adding value to the business.
• Reduced costs to the programme by negotiating and managing software licensed from Bank of America for 400 employees.
• Enabled key business routines to continue during the integration by developing new processes that let employees work on both the MBNA and Lloyds estates.
• Reduced risk to the programme by ensuring the employee migration event schedules were completed on time as the night shift control room manager for employee migration.
• Created the migration routines for the transfer of 2000 employees within the largest integration programme in Europe at the time, integrating the MBNA business into Lloyds Banking Group.
• Transferred over 600 employees up to three months ahead of deadline, reducing risk to the programme and adding value to the business.
• Reduced costs to the programme by negotiating and managing software licensed from Bank of America for 400 employees.
• Enabled key business routines to continue during the integration by developing new processes that let employees work on both the MBNA and Lloyds estates.
• Reduced risk to the programme by ensuring the employee migration event schedules were completed on time as the night shift control room manager for employee migration.
Project Manager, Event, Integration, Banking, Software, Processes, UP, Manager
2015 - 2018
job
Programme Lead
MBNA.
GDPR Compliance Programme
• Headed the programme that secured GDPR compliance for MBNA Limited on time and to budget, successfully completing IT, digital and business process changes across the whole business.
• Responsible for the creation of the benefits cases for the programme and it's seven constituent projects.
• Designed the governance framework for the programme and recruited directors and senior leaders from business and regulatory teams to the steering group, ensuring a balanced decision making process.
• Identified the workforce requirements and then recruited the project teams from resource both internal and external to the business (at peak over 50 staff).
• Secured future marketing revenue's by proactively engaging with the customer base to obtain GDPR compliant marketing consents ahead of the deadline.
• Maximised digital customer journeys by working with User Experience and Digital experts to deliver customer centric solutions online and digital for ePrivacy regulatory requirements.
• Headed the programme that secured GDPR compliance for MBNA Limited on time and to budget, successfully completing IT, digital and business process changes across the whole business.
• Responsible for the creation of the benefits cases for the programme and it's seven constituent projects.
• Designed the governance framework for the programme and recruited directors and senior leaders from business and regulatory teams to the steering group, ensuring a balanced decision making process.
• Identified the workforce requirements and then recruited the project teams from resource both internal and external to the business (at peak over 50 staff).
• Secured future marketing revenue's by proactively engaging with the customer base to obtain GDPR compliant marketing consents ahead of the deadline.
• Maximised digital customer journeys by working with User Experience and Digital experts to deliver customer centric solutions online and digital for ePrivacy regulatory requirements.
Marketing, User Experience, Budget, GDpr, GDPR Compliance, Compliance, It, Regulatory, Online, Framework
2016 - 2016
job
Lead Project Manager
PPI Remediation.
• Reduced cost by 45% against the 2016 forecast using Agile techniques to lead several technical and operational teams to change established technical processes and increase claim payment automation.
• Drove improved customer outcomes as the new automation also reduced waiting times for customers to receive their compensation.
• Improved customer engagement by completing proactive PPI Remediation mailings and redress payments to over 110,000 customers.
• Matrix managed a small team of SAS developers and MI analysts to accurately identify impacted customers and deliver MI reports for the regulator.
Project Lead: Card Protection Plan (CPP) Redress Schemes
• Led the project teams on regulator led CPP redress schemes in the UK and Irish Markets.
• Reduced reputational and commercial risk to MBNA by negotiating and approving all aspects of the project in external steering forums with major competitor banks, industry bodies, regulators and big-4 consultants.
• Ensured fair customer outcomes by enhancing MBNAs complaint handling process for CPP cases.
• Engaged over 50,000 customers through a comprehensive communications strategy of letters and emails in order to deliver payments to over 50,000 customers.
Project Manager: Irish PPI Regulatory Examination
• Built an excellent relationship with representatives from Big-4 auditors during their investigation into PPI sales on behalf of the regulator, whilst project managing all aspects of MBNAs response.
• Reducing regulatory risk and ensured fair customer outcomes by rapidly completed the remedial work required by the regulator following their investigation into PPI sales, including the completion of remediation mailings to over 30,000 customers.
• Drove improved customer outcomes as the new automation also reduced waiting times for customers to receive their compensation.
• Improved customer engagement by completing proactive PPI Remediation mailings and redress payments to over 110,000 customers.
• Matrix managed a small team of SAS developers and MI analysts to accurately identify impacted customers and deliver MI reports for the regulator.
Project Lead: Card Protection Plan (CPP) Redress Schemes
• Led the project teams on regulator led CPP redress schemes in the UK and Irish Markets.
• Reduced reputational and commercial risk to MBNA by negotiating and approving all aspects of the project in external steering forums with major competitor banks, industry bodies, regulators and big-4 consultants.
• Ensured fair customer outcomes by enhancing MBNAs complaint handling process for CPP cases.
• Engaged over 50,000 customers through a comprehensive communications strategy of letters and emails in order to deliver payments to over 50,000 customers.
Project Manager: Irish PPI Regulatory Examination
• Built an excellent relationship with representatives from Big-4 auditors during their investigation into PPI sales on behalf of the regulator, whilst project managing all aspects of MBNAs response.
• Reducing regulatory risk and ensured fair customer outcomes by rapidly completed the remedial work required by the regulator following their investigation into PPI sales, including the completion of remediation mailings to over 30,000 customers.
Project Manager, Agile, Automation, Sales, SAS, Regulatory, Forecast, Processes, LED, Manager, Cpp
2006 - 2008
job
Credit Card Underwriter
Bank of America.
My education
n/a
MBA, Business Administration
MBA, Business Administration
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