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Business Analyst | Data Analyst | Process Analyst specialised in banking and telecoms industries
Merve E Özbakan
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Versatile, change-oriented analyst with six years of accelerated career progression improving governance, control and efficiency of complex telecoms and banking environments for top-tier employers. Worked within organization-wide trasformation projects combining digital, organizational and regulatory change.
I enjoy exploring how things work from the ground and producing big picture strategies. I pride myself on thorough problem diagnostic and result-oriented execution.
Get in touch if you think I can be of help to you
********@********.**
Specialities: Business Analyst, Process Analyst, Change Analyst, Data Analyst, Data Scientist, Project Management, Change Management, Digital Transformation, Business Transformation, Business Process Mapping, BPMN, Stakeholder Management, Management Consultant, Big Picture Strategy, Organisational Design, Requirements Gathering, Coaching & Training, Systems Implementations, Information Technology Consultant, Agile, Signavio, Gap Analysis, As-Is & To-Be Analysis, Structured Analysis
I enjoy exploring how things work from the ground and producing big picture strategies. I pride myself on thorough problem diagnostic and result-oriented execution.
Get in touch if you think I can be of help to you
********@********.**
Specialities: Business Analyst, Process Analyst, Change Analyst, Data Analyst, Data Scientist, Project Management, Change Management, Digital Transformation, Business Transformation, Business Process Mapping, BPMN, Stakeholder Management, Management Consultant, Big Picture Strategy, Organisational Design, Requirements Gathering, Coaching & Training, Systems Implementations, Information Technology Consultant, Agile, Signavio, Gap Analysis, As-Is & To-Be Analysis, Structured Analysis
Markets
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Spanish
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
project
MBNL Process and Communications Framework
Framework
2019 - 2019
project
Business Analyst / Process Analyst - Quality & Control
LIBERTY GLOBAL.
* Hired by world's largest international tv & broadband company with operations in 10 European countries under the consumer brands Virgin Media, Unity Media, Telenet and UPC
* Currently working in Data Centre Strategy & Cloud Engineering: leading TOM and Cloud Services processes workstream as part of wider business transformation initiative
* Supporting overall quality framework and Data Centre process architecture by modelling processes in Signavio and deliver structured documentation to operational audience
* Currently working in Data Centre Strategy & Cloud Engineering: leading TOM and Cloud Services processes workstream as part of wider business transformation initiative
* Supporting overall quality framework and Data Centre process architecture by modelling processes in Signavio and deliver structured documentation to operational audience
Cloud, Business transformation, Unity, Architecture, TV, Engineering, Cloud services, Analyst, Transformation, International, Framework, Processes
2017 - 2019
project
Business Process Analyst
CORNERSTONE.
* Hired by telecoms infrastructure joint venture between Vodafone and Telefonica to play key role in business process transformation after major regulatory change as mobile becomes recognised as a utility.
* Built robust process architecture; modelled BAU processes and re-engineered core business processes to drive meticulous alignment with new regulations and accommodate technology deployment, a key element of the wider transformation process.
* Headed Target Operational Model workstream for Towerco business; navigated complexity and significant unknowns to deliver smooth rollout of first phase and meticulous planning and UAT for second phase.
* Modelled >50 end-to-end core business processes on design engineering, site maintenance and asset management; headed major re-engineering of core acquisition function, aligned to new regulation.
* Created comprehensive process documentation for core business activities and change programmes; maintained strict governance protocols and documentation standards using Signavio tool as a modeller and an administrator; trained SMEs to use Signavio tool as collaborators
* Built strong cross-functional relationships with key stakeholders, both internal and at partner organisations.
✓ Secured buy-in for change through in-depth, user-friendly process analysis that clarified big picture and offered solutions to their different business challenges.
✓ Collaborated effectively with leaders of Legal, Engineering, Legal Strategy Projects and Operations.
* Built robust process architecture; modelled BAU processes and re-engineered core business processes to drive meticulous alignment with new regulations and accommodate technology deployment, a key element of the wider transformation process.
* Headed Target Operational Model workstream for Towerco business; navigated complexity and significant unknowns to deliver smooth rollout of first phase and meticulous planning and UAT for second phase.
* Modelled >50 end-to-end core business processes on design engineering, site maintenance and asset management; headed major re-engineering of core acquisition function, aligned to new regulation.
* Created comprehensive process documentation for core business activities and change programmes; maintained strict governance protocols and documentation standards using Signavio tool as a modeller and an administrator; trained SMEs to use Signavio tool as collaborators
* Built strong cross-functional relationships with key stakeholders, both internal and at partner organisations.
✓ Secured buy-in for change through in-depth, user-friendly process analysis that clarified big picture and offered solutions to their different business challenges.
✓ Collaborated effectively with leaders of Legal, Engineering, Legal Strategy Projects and Operations.
Design, Deployment, Management, Asset Management, Architecture, Engineering, Technology, Analyst, Transformation, Infrastructure, Regulatory, Administrator, Planning, Processes
2014 - 2017
job
Strategic Planning Analyst / Business Process Analyst
TURKLAND BANK INC.
* Hired as an analyst and promoted to hybrid role as a Strategic Planning Analyst, reporting to the Head of Strategy, also as a Project Management Office (PMO) Analyst, working across the bank to drive change.
* As Business Analyst: Executed hypothesis-driven approach and resolved complex problems; reconciled conflicts and improved data management to develop actionable insights in marketing and credit activities.
✓ Generated as-is and to-be analysis; optimised process mapping and presented change recommendations.
✓ Gathered business requirements for system implementations and business process automation.
✓ Improved knowledge sharing through training, as well as creating internal and external communications.
* As PMO Analyst: Headed service provision on >15 projects and programmes. Collaborated cross-functionally, challenged where necessary and secured buy-in through adaptable, supportive approach.
✓ Identified business requirements; set design and functionality principles with full-scale project plans.
✓ Selected project teams, identified deliverables and timelines; negotiated with contractors and suppliers.
* Spearheaded review and diagnostic of loan utilisation processes; proposed change solutions and created new credit decision framework with dashboards; streamlined processes across ten different credit products.
✓ Improved client service timelines by 50% with new SLAs and automated monitoring reports.
* Designed and executed end-to-end credit underwriting process framework; improved efficiency, insight and quality of client intelligence and investigative process; created user-friendly training materials.
✓ Reduced credit limit approval timelines by 30% with new underwriting SLAs and automation.
✓ Standardised processes using Moody's Risk Analyst Tool, working closely with leadership and 33 branches.
* Identified as high potential and fast-tracked for promotion to more senior role after 18 months in recognition of exceptionally strong feedback from the wider business.
* As Business Analyst: Executed hypothesis-driven approach and resolved complex problems; reconciled conflicts and improved data management to develop actionable insights in marketing and credit activities.
✓ Generated as-is and to-be analysis; optimised process mapping and presented change recommendations.
✓ Gathered business requirements for system implementations and business process automation.
✓ Improved knowledge sharing through training, as well as creating internal and external communications.
* As PMO Analyst: Headed service provision on >15 projects and programmes. Collaborated cross-functionally, challenged where necessary and secured buy-in through adaptable, supportive approach.
✓ Identified business requirements; set design and functionality principles with full-scale project plans.
✓ Selected project teams, identified deliverables and timelines; negotiated with contractors and suppliers.
* Spearheaded review and diagnostic of loan utilisation processes; proposed change solutions and created new credit decision framework with dashboards; streamlined processes across ten different credit products.
✓ Improved client service timelines by 50% with new SLAs and automated monitoring reports.
* Designed and executed end-to-end credit underwriting process framework; improved efficiency, insight and quality of client intelligence and investigative process; created user-friendly training materials.
✓ Reduced credit limit approval timelines by 30% with new underwriting SLAs and automation.
✓ Standardised processes using Moody's Risk Analyst Tool, working closely with leadership and 33 branches.
* Identified as high potential and fast-tracked for promotion to more senior role after 18 months in recognition of exceptionally strong feedback from the wider business.
Service, Processes, Hybrid, Framework, Underwriting, Office, Set design, Monitoring, Process Mapping, Analyst, Marketing, Management, Leadership, PMO, Strategic Planning, Data management, Automation, Training, Project Management, Design
2013 - 2014
job
Assistant Risk Manager
Finansbank Inc.
delivered meticulously accurate reporting, increasing insight of peer comparisons, Board Risk Committee Report for corporate portfolio and executive reports to main shareholder.
Manager
My education
2019
-
2020
General Assembly
10 weeks part-time Data Science, Python Foundations & Machine Learning
10 weeks part-time Data Science, Python Foundations & Machine Learning
Exploratory Data Analysis
Data Visualisation
Statistics, Experiments and Hypothesis Testing
Linear Regression
KNN and Classification
Logistic Regression
Decision Trees and Random Forest
NLP
Time Series
Clustering
2008
-
2013
Bilkent University
Bachelors, Economics
Bachelors, Economics
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