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Chanantorn Nantaworapongsa
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Experience
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I'm offering
Markets
United Kingdom
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Language
English
Good
Ready for
My experience
2017 - ?
job
Tour Sales Executive
Express Holiday Center Co., Ltd.
- Present and sell company products and services to current and potential clients.
- Identify and resolve client concerns.
- liaising with land operators, airlines, hoteliers, and cruises.
- referring complaints and problems to senior management
- recheck and correct itineraries from local land operators.
- collecting, evaluating and responding (as appropriate) to customer feedback
- handling bookings, invoicing and issuing of tickets
- confirming customer names with airlines/hotels
- Supplying travelers with pertinent information and useful travel/holiday materials
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends.
- Keep financial statements and documents.
- Visa processing for clients.
- Identify and resolve client concerns.
- liaising with land operators, airlines, hoteliers, and cruises.
- referring complaints and problems to senior management
- recheck and correct itineraries from local land operators.
- collecting, evaluating and responding (as appropriate) to customer feedback
- handling bookings, invoicing and issuing of tickets
- confirming customer names with airlines/hotels
- Supplying travelers with pertinent information and useful travel/holiday materials
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends.
- Keep financial statements and documents.
- Visa processing for clients.
Management, Sales, Processing
2015 - 2017
job
English speaking Customer Service Agent
TLScontact Enterprises (Thailand) Co., Ltd.
- Provide high quality customer service.
- Welcome, inform and advice customers.
- Ensure the day to day tasks are completed
- Perform Quality Control.
- Active participation in the development of company's International Security Management Standards.
- Welcome, inform and advice customers.
- Ensure the day to day tasks are completed
- Perform Quality Control.
- Active participation in the development of company's International Security Management Standards.
Management, Customer service, Service, Security, Development, International, Agent
2013 - 2014
job
Market Executive
Agoda Services Co., Ltd.
- Coordinate contracting process with hotels
- Assist in activation of hotels.
- Contract renewal with existing partners
- Ensure last room availability and pricing competitiveness.
- Coordinate, support market managers in all contacting, -systems- and content- related activities.
- Resolve issues relating to accounting, allotment, pricing, vouchers, notification, cancellations,
- participate in market and competition research.
- prepare reports.
- Other ad-hoc administrative requests and operative tasks.
- Assist in activation of hotels.
- Contract renewal with existing partners
- Ensure last room availability and pricing competitiveness.
- Coordinate, support market managers in all contacting, -systems- and content- related activities.
- Resolve issues relating to accounting, allotment, pricing, vouchers, notification, cancellations,
- participate in market and competition research.
- prepare reports.
- Other ad-hoc administrative requests and operative tasks.
Research, Content, Support
2013 - 2013
job
Reservation Agent
Pullman Bangkok Hotel G.
Responsible for handling incoming calls to the reservations department professional, efficient, friendly manner
-Responsible for ensuring that every reservation contains the correct and applicable information. This will alleviate guest concerns during the check in and checkout procedure.
-Coordinates the team and between department to ensure good cohesion.
- Manage online booking from OTAs.
-Responsible for ensuring that every reservation contains the correct and applicable information. This will alleviate guest concerns during the check in and checkout procedure.
-Coordinates the team and between department to ensure good cohesion.
- Manage online booking from OTAs.
Booking, Online, Agent
2012 - 2012
job
Marketing officer
Philips Electronics Thailand (Philips Lighting).
- Event/Seminar management(Philips Lighting Academy Project)
- support managing the production of marketing materials, including leaflets, project references, e-newsletters and B2B website content.
- Write and proofreading copy; in both Thai and English(marketing materials)
- Liaise with designers and printers;
- Maintain and update customer databases;
- Conducted customer questionnaires and focus groups; OEM survey, Customer visit and interview.
- General administrative
- Support the managers and worked with lighting engineer sales team.
OTHER EXPEREINCE
- support managing the production of marketing materials, including leaflets, project references, e-newsletters and B2B website content.
- Write and proofreading copy; in both Thai and English(marketing materials)
- Liaise with designers and printers;
- Maintain and update customer databases;
- Conducted customer questionnaires and focus groups; OEM survey, Customer visit and interview.
- General administrative
- Support the managers and worked with lighting engineer sales team.
OTHER EXPEREINCE
Marketing, B2B, Interview, Event, Proofreading, Management, Content, Sales, Website, Support, Production
2012 - 2012
temp
Part-time organizer team staff
UBM ASIA THAILAND.
- Assisted and welcomed the visitors and VIP guests. Coordinated works with the delegations and internal departments at the international events Defense and Security 2012 and Asian Paper 2012(held by UBM ASIA SINGAPORE)
- Part-time Casual staff at The Campus (Grand Hyatt Erawan Bangkok)
- Interned as a receptionist at Woraburi Ayothava Convention Resort, Ayutthaya
- Part-time Casual staff at The Campus (Grand Hyatt Erawan Bangkok)
- Interned as a receptionist at Woraburi Ayothava Convention Resort, Ayutthaya
Receptionist, Security, International, Asia
My education
2009
-
2013
n/a
Bachelors, Hotel Business
Bachelors, Hotel Business
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