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jobs
Seasoned professional with a strong focus on e-commerce transformation
Robert-Cristian TUDOR
,
Wembley, London, United Kingdom
Experience
Other titles
Skills
I'm offering
Taking the SME to achieve the next level by improving the operational flow of e-commerce business.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
French
Good
Italian
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2016 - ?
job
E-commerce Operations Manager
The Palm Centre.
(industry: home and garden, nurseries)
Responsibilities:
overseeing the online sales channel and mail order dispatch process;
periodically delivering an in-depth analysis of operational performance;
implementing operational changes in line with the strategy to streamline service delivery;
managing the pick/pack and customer services teams;
coordinating with suppliers to ensure uninterrupted operations;
Achievements:
reduced the average lead time to dispatch by 14% (year on year) during high sales period;
delivered full set of uniform operational procedures to optimize internal processes;
automated dispatch channels and delivered courier integration projects in record time;
delivered commercial and operational projects to improve transparency and accountability of internal e-commerce operations;
Responsibilities:
overseeing the online sales channel and mail order dispatch process;
periodically delivering an in-depth analysis of operational performance;
implementing operational changes in line with the strategy to streamline service delivery;
managing the pick/pack and customer services teams;
coordinating with suppliers to ensure uninterrupted operations;
Achievements:
reduced the average lead time to dispatch by 14% (year on year) during high sales period;
delivered full set of uniform operational procedures to optimize internal processes;
automated dispatch channels and delivered courier integration projects in record time;
delivered commercial and operational projects to improve transparency and accountability of internal e-commerce operations;
E-commerce, Integration, Sales, Service, Online, Manager, Processes, Service Delivery
2013 - 2014
job
Brand and Marketing Director
SAIRME Mineral Waters.
Georgia
(industry: FMCG, F&B manufacturing company)
Responsibilities:
creating the multi-year brand and marketing strategy;
liaising with advertising agencies and marcomm material suppliers for both on ATL and BTL campaigns
coordinating marketing activities in retail and brand activation activities;
managing the brand communication across channels, including social media;
overseeing labeling design and production and compliance in export markets;
involvement in new product development;
Achievements:
re-platformed the brand website (www.sairme.ge) in a tri-lingual version, leading to an increase in traffic and better positioning in search engine results
re-internalized the marketing department and established a set of standard operating procedures for the key business processes within the marketing department
increased the brand communication in social media
increased brand awareness and brand visibility in retail
increased sales by 30%, by carefully monitoring the product portfolio mix
standardized the marketing support for export markets to match the budgetary constraints
reduced marcomm supplies costs by 25%, while increasing the volumes by 50%
reorganized the labeling production, reducing the overhead costs by 20%
(industry: FMCG, F&B manufacturing company)
Responsibilities:
creating the multi-year brand and marketing strategy;
liaising with advertising agencies and marcomm material suppliers for both on ATL and BTL campaigns
coordinating marketing activities in retail and brand activation activities;
managing the brand communication across channels, including social media;
overseeing labeling design and production and compliance in export markets;
involvement in new product development;
Achievements:
re-platformed the brand website (www.sairme.ge) in a tri-lingual version, leading to an increase in traffic and better positioning in search engine results
re-internalized the marketing department and established a set of standard operating procedures for the key business processes within the marketing department
increased the brand communication in social media
increased brand awareness and brand visibility in retail
increased sales by 30%, by carefully monitoring the product portfolio mix
standardized the marketing support for export markets to match the budgetary constraints
reduced marcomm supplies costs by 25%, while increasing the volumes by 50%
reorganized the labeling production, reducing the overhead costs by 20%
Compliance, Social, That you, Processes, Production, Search, Monitoring, Development, FMCG, Support, Social Media, Website, Brand activation, Sales, Retail, Product development, Advertising, MArketing Strategy, Design, Marketing
2010 - 2012
freelance
E-Commerce Consultant
self-employed.
Creativ3 Marketing/self-employed
(industry: e-commerce)
Responsibilities:
consultant for e-commerce platforms, providing graphic design and marketing consultancy;
planning, implementing and tracking and reporting results for email, CPC and social media campaigns on behalf of my customers, including design of landing pages;
managing and optimizing adWords and Facebook Ads budgets;
improving conversion rate by onsite optimization, based on insights on Google Analytics data;
developing tools to optimize the internal business processes;
liaising with third-party services providers on behalf of my customers;
monitoring website key performance indicators and advising on improvements;
Achievements:
member of the e-Commerce National Gala (GPeC) Grand Jury in 2012;
managed a portfolio of 7 permanent customers in various market niches;
successfully re-platformed fashion website, leading to an increase of 30% in website traffic;
implemented 3D Secure payments;
successfully implemented affiliate networks, leading to a a 12% increase in sales;
improved customer journey, by adding interaction post-sales, increasing customer retention and recurrent sales;
improved stock management and interfacing with company's ERP.
(industry: e-commerce)
Responsibilities:
consultant for e-commerce platforms, providing graphic design and marketing consultancy;
planning, implementing and tracking and reporting results for email, CPC and social media campaigns on behalf of my customers, including design of landing pages;
managing and optimizing adWords and Facebook Ads budgets;
improving conversion rate by onsite optimization, based on insights on Google Analytics data;
developing tools to optimize the internal business processes;
liaising with third-party services providers on behalf of my customers;
monitoring website key performance indicators and advising on improvements;
Achievements:
member of the e-Commerce National Gala (GPeC) Grand Jury in 2012;
managed a portfolio of 7 permanent customers in various market niches;
successfully re-platformed fashion website, leading to an increase of 30% in website traffic;
implemented 3D Secure payments;
successfully implemented affiliate networks, leading to a a 12% increase in sales;
improved customer journey, by adding interaction post-sales, increasing customer retention and recurrent sales;
improved stock management and interfacing with company's ERP.
Sales, Social media ads, Social, Processes, Google, Retention, Monitoring, Affiliate, ADS, Landing pages, 3D, Website, Social Media, Analytics, Management, Fashion, E-commerce, ERP, Adwords, Facebook, Graphic design, Google analytics, Design, Marketing
2010 - 2011
freelance
Sales & Marketing Director (contractor)
ASEL Print & Design.
Romania
(industry: printing house)
Responsibilities:
managing the rebranding process of the company following a management buy-in;
providing creative solutions to company customers;
managing end-to-end projects for micro-websites for targeted printing;
managing the sales team, evaluating performance
Achievements:
recruited and trained the sales team;
successfully repositioned the company to a B2B agency targeted at small and medium businesses;
evaluated the business procedures in place and implemented corrections
reviewed and standardized the sales contracts
implemented e-business tools to standardize various processes within the sales department
(industry: printing house)
Responsibilities:
managing the rebranding process of the company following a management buy-in;
providing creative solutions to company customers;
managing end-to-end projects for micro-websites for targeted printing;
managing the sales team, evaluating performance
Achievements:
recruited and trained the sales team;
successfully repositioned the company to a B2B agency targeted at small and medium businesses;
evaluated the business procedures in place and implemented corrections
reviewed and standardized the sales contracts
implemented e-business tools to standardize various processes within the sales department
Marketing, Websites, B2B, Contracts, Management, Sales, Business procedures, Contracts, Processes
2006 - 2010
job
Managing partner
MERCA Business Solutions.
(industry: full-service e-commerce agency)
Responsibilities:
managing the business strategy and the in-house platform development strategy;
providing pre-sales and post-implementation support and consultancy;
graphic development of implemented storefronts, from concept to template;
managing customers' online advertising budgets in Google adWords;
managing day-to-day operations;
managing the sales team and customer support team, evaluating performance.
Achievements:
architectured a proprietary e-commerce platform, runner-up in the e-Commerce National Gala (GPeC) in 2007 for best platform developed in Romania;
managed budgets of 20.000 euros/year for various customers;
launched over 50 e-commerce websites;
Responsibilities:
managing the business strategy and the in-house platform development strategy;
providing pre-sales and post-implementation support and consultancy;
graphic development of implemented storefronts, from concept to template;
managing customers' online advertising budgets in Google adWords;
managing day-to-day operations;
managing the sales team and customer support team, evaluating performance.
Achievements:
architectured a proprietary e-commerce platform, runner-up in the e-Commerce National Gala (GPeC) in 2007 for best platform developed in Romania;
managed budgets of 20.000 euros/year for various customers;
launched over 50 e-commerce websites;
Business strategy, Google adwords, Advertising, Websites, Adwords, E-commerce, Sales, Service, Support, Implementation, Development, Google, Online, UP
My education
2003
-
2008
National School of Politics and Public Administration
Intermediategraduate, MA equiv (Minor in Communication)
Intermediategraduate, MA equiv (Minor in Communication)
Vlerick Business School
MBA, General Management (Minor in Business)
MBA, General Management (Minor in Business)
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