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jobs
Housing Professional
Eslyn Walters
,
Experience
Other titles
Skills
I'm offering
A confident, hardworking individual who enjoys engaging with people from all perspectives. A reliable individual who is able to
multitask and work well under pressure collectively as part of a team as well as managing own workload with minimal supervision.
I have superb organisational skills with a solutions focused approach using my initiative in making decisions according to the
procedure and confidently seeking guidance when required.
Consistent in maintaining accurate and appropriate information ensuring that all the requirements are fulfilled to the highest
standard and minimising delays in getting the best outcome required.
multitask and work well under pressure collectively as part of a team as well as managing own workload with minimal supervision.
I have superb organisational skills with a solutions focused approach using my initiative in making decisions according to the
procedure and confidently seeking guidance when required.
Consistent in maintaining accurate and appropriate information ensuring that all the requirements are fulfilled to the highest
standard and minimising delays in getting the best outcome required.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Empty Homes and Lettings Co-ordinator
Southern Housing Group.
● Advertising & Managing relet of void properties via Choice Based Lettings and Local Authority.
● Managing online portals - (RightMove / HomeSwapper /Housing Moves)
● Managing waiting lists and Shortlisting applicants / Processing Mutual exchanges & internal transfers applications
● Contacting existing and potential residents about vacant properties
● Carry out eligibility assessments for effective safeguarding with internal & external agencies
● Co-ordinating termination visits
● Plan and co-ordinating property viewings
● Liaising with Local Authorities & Social Providers and contractors
● Training & supervision of new colleagues
● Successfully chosen to co-ordinate letting of new development with a local authority and developers
● Managing online portals - (RightMove / HomeSwapper /Housing Moves)
● Managing waiting lists and Shortlisting applicants / Processing Mutual exchanges & internal transfers applications
● Contacting existing and potential residents about vacant properties
● Carry out eligibility assessments for effective safeguarding with internal & external agencies
● Co-ordinating termination visits
● Plan and co-ordinating property viewings
● Liaising with Local Authorities & Social Providers and contractors
● Training & supervision of new colleagues
● Successfully chosen to co-ordinate letting of new development with a local authority and developers
Advertising, Training, Supervision, Development, Online, Processing, Social
2017 - 2018
job
Rent & Repairs Co-ordinator
Two Towers Housing Co-operative.
● Tenancy & Housing Management
● Partaking in General & committee meetings
● Conducting Tenancy Audits & Home visits
● Undertaking viewings & Sign-ups of new tenants
● Income & debt recovery management
● Conducting Pre and Post Inspection
● Diagnosing & logging repairs
● Invoice verification and processing
● Estate & Health and Safety Inspections
● Sustainment Referrals
● Contractor sourcing
● Supervision of caretakers
● Liaising with contractors & local Authorities
● Ad Hoc duties
● Partaking in General & committee meetings
● Conducting Tenancy Audits & Home visits
● Undertaking viewings & Sign-ups of new tenants
● Income & debt recovery management
● Conducting Pre and Post Inspection
● Diagnosing & logging repairs
● Invoice verification and processing
● Estate & Health and Safety Inspections
● Sustainment Referrals
● Contractor sourcing
● Supervision of caretakers
● Liaising with contractors & local Authorities
● Ad Hoc duties
Management, Sourcing, Supervision, Health, Safety, Processing
2017 - 2017
job
Housing Support Officer
Eastend Homes.
● Managing Parking & Miscellaneous Lettings
● Issuing residential parking permits
● Diagnosis & Logging repairs
● Reception duties
● Recording and updating ASB reports
● Liaising with contractors, technical officers and operatives
● Data entry and file management
● Ad Hoc Duties
● Issuing residential parking permits
● Diagnosis & Logging repairs
● Reception duties
● Recording and updating ASB reports
● Liaising with contractors, technical officers and operatives
● Data entry and file management
● Ad Hoc Duties
Management, Reception, Support
2016 - 2017
job
Housing Liaison Officer
Homes for Haringey.
● Investigating reports of Anti- Social Behaviour cases
● RTB checks
● Tenancy Audits
● Introductory Tenancy & Vulnerability Checks
● Referrals - vulnerability and adaptations
● Processing Mutual Exchanges, Name Changes, Tenancy Amendments
● Serving Notices
● Tenancy Management Inbox
● Train & supervise new colleagues
● Liaising with internal depts and external authorities
● Signing of New Tenancies (Supported & General Needs)
● Ad Hoc Duties
Housing Assistant
● Provide General Administrative Support to Tenancy & Support Management Team
● Data entry & file management
● Dealing with Service requests via Letters or emails
● Liaising with Internal & External departments
● Processing requests for Mutual Exchanges, Transfers, Tenancy Administration
● Ad Hoc Duties
● RTB checks
● Tenancy Audits
● Introductory Tenancy & Vulnerability Checks
● Referrals - vulnerability and adaptations
● Processing Mutual Exchanges, Name Changes, Tenancy Amendments
● Serving Notices
● Tenancy Management Inbox
● Train & supervise new colleagues
● Liaising with internal depts and external authorities
● Signing of New Tenancies (Supported & General Needs)
● Ad Hoc Duties
Housing Assistant
● Provide General Administrative Support to Tenancy & Support Management Team
● Data entry & file management
● Dealing with Service requests via Letters or emails
● Liaising with Internal & External departments
● Processing requests for Mutual Exchanges, Transfers, Tenancy Administration
● Ad Hoc Duties
Administration, Management, Service, Support, Rtb, Processing, Social
2016 - 2016
job
Housing Support Assistant
Tower Hamlets Community Housing.
● Provide General Administrative Support for Community Housing Team
● Managing Admin Inbox
● Managing and Updating Database
● Handling Customers Complaints
● Low level ASB reports
● Reception Cover
● Manage Parking scheme & parking permit
● Processing Invoices
● Ad Hoc Duties
Repair & Maintenance Assistant
● Diagnosing and Logging Repairs
● Liaising with Operatives, Technical Surveyors and Contractors
● Scheduling Diaries and appointments
● Managing and Updating Database
● Handling Customers Complaints
● Managing Repairs Inbox
● Ad Hoc Duties
● Managing Admin Inbox
● Managing and Updating Database
● Handling Customers Complaints
● Low level ASB reports
● Reception Cover
● Manage Parking scheme & parking permit
● Processing Invoices
● Ad Hoc Duties
Repair & Maintenance Assistant
● Diagnosing and Logging Repairs
● Liaising with Operatives, Technical Surveyors and Contractors
● Scheduling Diaries and appointments
● Managing and Updating Database
● Handling Customers Complaints
● Managing Repairs Inbox
● Ad Hoc Duties
Database, Reception, Support, Community, Processing
2015 - 2016
job
Receptionist
Hair Inc.
I was responsible for maintaining reception area and ensuring cover during agreed times
● Meeting and Greeting Clients
● Scheduling Bookings
● Managing a computerised diary for Consultants Bookings
● Providing Refreshments for Clients
● Restocking Sales Supplies
● Meeting and Greeting Clients
● Scheduling Bookings
● Managing a computerised diary for Consultants Bookings
● Providing Refreshments for Clients
● Restocking Sales Supplies
Receptionist, Sales, Reception
2013 - 2013
job
Tenancy & Leasehold Officer
Hackney Homes.
● First Point of Contact
● Responding & identifying relevant department/personnel for customer queries
● Dealing with Rent Enquiries
● Processing payments and sending out receipts
● Maintaining and updating database
● Responding & identifying relevant department/personnel for customer queries
● Dealing with Rent Enquiries
● Processing payments and sending out receipts
● Maintaining and updating database
Database, Processing
2007 - 2013
job
Customer Services Advisor
Housing Trust.
Providing comprehensive Administrative duties with regards to Tenancy Management. This included Housing options advice,
processing requests for Transfers, Occupational Therapy Referrals. As well as Mutual Exchanges, Joint to Sole cases, Sole to Joint & Assignment requests and Death notice. Liaising with Internal and External Departments.
● Preparing Tenancy Agreement & Licences
● Commencing new Tenancies
● Rent Enquiries, Processing payments & arranging payment plans
● Tenancy Audits & Estate Inspections
● Arrange Gas Servicing Inspections
● Actively co-ordinated & collated residents Ethnicity & Diversity data
● Managed Anti-Social Behaviour cases
● Logging all formal complaints on In-house System
● Managing Customer Service Inbox
● Processing bills for void properties
● Council Tax & Electoral Checks
● Train & supervise new colleagues
Reception Cover
● Meeting and Greeting Clients
● Issuing Passes
● Booking Meeting Rooms / Taxis
● Issuing Residential Parking Permits
● Handling Voids keys for Contractors
● Handling Deliveries
processing requests for Transfers, Occupational Therapy Referrals. As well as Mutual Exchanges, Joint to Sole cases, Sole to Joint & Assignment requests and Death notice. Liaising with Internal and External Departments.
● Preparing Tenancy Agreement & Licences
● Commencing new Tenancies
● Rent Enquiries, Processing payments & arranging payment plans
● Tenancy Audits & Estate Inspections
● Arrange Gas Servicing Inspections
● Actively co-ordinated & collated residents Ethnicity & Diversity data
● Managed Anti-Social Behaviour cases
● Logging all formal complaints on In-house System
● Managing Customer Service Inbox
● Processing bills for void properties
● Council Tax & Electoral Checks
● Train & supervise new colleagues
Reception Cover
● Meeting and Greeting Clients
● Issuing Passes
● Booking Meeting Rooms / Taxis
● Issuing Residential Parking Permits
● Handling Voids keys for Contractors
● Handling Deliveries
Management, Customer service, Service, Reception, Booking, Processing, Social
2006 - 2007
job
Repairs Officer
Lewisham Homes.
First point of contact for Neighbourhood Office
● Diagnosing & logging repair reports
● Liaising with Contractors & Technical Staff
● Arranging & sorting appointments for Inspectors
● Resolving Customer complaints
● Attending relevant training sessions
● Diagnosing & logging repair reports
● Liaising with Contractors & Technical Staff
● Arranging & sorting appointments for Inspectors
● Resolving Customer complaints
● Attending relevant training sessions
Training, Office
My education
Grimsby Institute
Secondary, Level 2 Information (Minor in Guidance)
Secondary, Level 2 Information (Minor in Guidance)
Newham University Center
Social Science, N/a
Social Science, N/a
Stonebridge College
Unspecified, N/a
Unspecified, N/a
Tower Hamlets College
N/a, CLAIT Computer and Information Technology
N/a, CLAIT Computer and Information Technology
Newham Sixth Form College
Certification, N/a
Certification, N/a
Havering College of F&HE
N/a, Intermediate GNVQ ICT
N/a, Intermediate GNVQ ICT
Plashet Comprehensive Secondary School
GCSEs, Qualification B
GCSEs, Qualification B
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