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Professional process manager with operations management experience
Nikolay Lebedev
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Professional process and operations manager.
Development, optimisation and support of business processes.
I have sound banking experience in the field of retail loans (credit/debit cards, cash loans, car loans, mortgage) having developed or redesigned processes by means of process maps creation, business & IT analysis and automation.
Development, optimisation and support of business processes.
I have sound banking experience in the field of retail loans (credit/debit cards, cash loans, car loans, mortgage) having developed or redesigned processes by means of process maps creation, business & IT analysis and automation.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Russian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Operations Director
Zima Holding Ltd.
Performed overall operation management for the holding businesses including: Zima Magazine (the magazine and the web-site for the Russian speaking community in UK, https://zimamagazine.com) and Zima Restaurant (Russian cuisine restaurant in Soho, London, https://zima.restaurant).
• Launched new projects and business initiatives (i.e. Zima Online
Shop (https://zimamagazine.com/shop/), Zima Club (https://zimamagazine.com/club/) and others).
• Organised co-working space at the Zima Restaurant (https://workspott.com/workspott-soho).
• Managed the IT-development team providing the support for both sites of Zima Magazine and Zima Restaurant.
• Managed events (up to 50 participants) within Zima Club programme (technical, administrative support).
• Managed the financial support for the business - budget preparation, financial planning, payment management.
• Provided the HR support for the business.
• Provided the legal support for the business.
• Supervised a team of 2 associates.
• Established the usage of operational and work plans management system - Asana.
• Launched new projects and business initiatives (i.e. Zima Online
Shop (https://zimamagazine.com/shop/), Zima Club (https://zimamagazine.com/club/) and others).
• Organised co-working space at the Zima Restaurant (https://workspott.com/workspott-soho).
• Managed the IT-development team providing the support for both sites of Zima Magazine and Zima Restaurant.
• Managed events (up to 50 participants) within Zima Club programme (technical, administrative support).
• Managed the financial support for the business - budget preparation, financial planning, payment management.
• Provided the HR support for the business.
• Provided the legal support for the business.
• Supervised a team of 2 associates.
• Established the usage of operational and work plans management system - Asana.
Budget, Management, It, Support, Development, Russian, Community, Web, Planning, Asana, Online, UP
2015 - 2018
job
Project Manager
Sberbank.
https://www.sberbank.ru/
• Participated in and leaded projects of the Design Thinking unit within Retail department of the bank (Sberbank - the largest Russian private bank).
• Controlled the terms of retail processes transition to the digital channels (Mobile App, Web).
• Leaded the project of a centralised automated customer issues Hub creation (system combining all the incoming channels of customer feedback).
• Participated in numerous project initiatives within the Customer Care tribe.
• Participated in and leaded projects of the Design Thinking unit within Retail department of the bank (Sberbank - the largest Russian private bank).
• Controlled the terms of retail processes transition to the digital channels (Mobile App, Web).
• Leaded the project of a centralised automated customer issues Hub creation (system combining all the incoming channels of customer feedback).
• Participated in numerous project initiatives within the Customer Care tribe.
Design, Project Manager, Design thinking, Retail, Russian, App, Web, Processes, Manager
2014 - 2015
job
Head of Analysis Group
Prognoz.
http://www.prognoz.com
• Project management. Automation of early warning signals monitoring process for a financial organisation.
• Business analysis for banks and other financial organisations, including: gathering of business requirements; business process modelling; FSD development; testing of developed software; negotiations with client.
• Project management. Automation of early warning signals monitoring process for a financial organisation.
• Business analysis for banks and other financial organisations, including: gathering of business requirements; business process modelling; FSD development; testing of developed software; negotiations with client.
Project Management, Business Analysis, Automation, Management, Testing, Development, Monitoring, Software, Organization, Http
2009 - 2014
job
Head of Retail process management division
https://absolutbank.ru.
2009 - 2012 - Process Manager
2012 - 2014 - Head of Retail process management subdivision
2014 - Head of Retail process management division
Engineering and managing the end-to-end loan processes (products - cards, cash loans, car loans, mortgages) including description, process schemes, BRDs, regulations, reporting.
• Application management.
• Support and role management of the applications used within the processes (such as credit flow systems (a bank-developed system and Crif Credit flow), credit history systems, etc).
• Development and support of credit loan processes regulations.
• Interaction with Credit history bureaus (contract issues, service management, other).
2012 - 2014 - Head of Retail process management subdivision
2014 - Head of Retail process management division
Engineering and managing the end-to-end loan processes (products - cards, cash loans, car loans, mortgages) including description, process schemes, BRDs, regulations, reporting.
• Application management.
• Support and role management of the applications used within the processes (such as credit flow systems (a bank-developed system and Crif Credit flow), credit history systems, etc).
• Development and support of credit loan processes regulations.
• Interaction with Credit history bureaus (contract issues, service management, other).
Management, Service Management, Service, Engineering, Support, Development, Application Management, Processes, Manager
2007 - 2009
job
Process Manager
National Factoring Company.
https://www.factoring.ru/en/
Business process optimisation including:
• information collection (functions, resources, participants, aims, information, results, events, path and sequence of events);
• models creation/description of investigated processes;
• possible changes analysis;
• optimised processes' changes introduction in regulations.
Business process optimisation including:
• information collection (functions, resources, participants, aims, information, results, events, path and sequence of events);
• models creation/description of investigated processes;
• possible changes analysis;
• optimised processes' changes introduction in regulations.
Optimization, Processes, Manager
My education
2002
-
2007
Moscow State University
Diploma, Public Administration
Diploma, Public Administration
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