$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Strong Operational & Customer Experience profile specializing in Business optimization and change management
Serge Meulenbelt
,
Barking, United Kingdom
Experience
Other titles
Skills
I'm offering
A driven leader with a successful track record in operations, customer experience and sales & marketing
specializing in business optimization. Excellent people management skills and able to build relationships at
all levels. Goal orientated and result driven. Highly adaptable and knowledge of different cultures through
extensive travel and living in different countries. Able to see the big picture, exceptional organizational and
problem-solving skills. Customer centric and appreciates sustainable business in every sense of the word.
specializing in business optimization. Excellent people management skills and able to build relationships at
all levels. Goal orientated and result driven. Highly adaptable and knowledge of different cultures through
extensive travel and living in different countries. Able to see the big picture, exceptional organizational and
problem-solving skills. Customer centric and appreciates sustainable business in every sense of the word.
Markets
United Kingdom
Language
German
Fluently
English
Fluently
Dutch
Fluently
Available
My experience
2019 - 2019
job
Director of Operations Europe
Beate Uhse Group.
• Day to day leadership of customer service, supply chain, web content and facilities teams.
• Change management; restructuring teams, analyse current operational processes and performance, implement solutions for improvement.
• Collaborate with C-level management in the development of performance goals and long-term
operational plans for ecommerce & retail.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental
collaboration.
• Set strategic goals for operational efficiency and to increased productivity.
• Develop a vision for an ideal customer experience and coordinate with Operations teams to make it
a reality. Ensure an optimal experience amongst the many touch-points along the way.
• 3rd Party relationship, negotiations with suppliers to reduce cost and maximize profit.
• Supervision of new system implementations including ERP, web platform, post-purchase solutions.
• Change management; restructuring teams, analyse current operational processes and performance, implement solutions for improvement.
• Collaborate with C-level management in the development of performance goals and long-term
operational plans for ecommerce & retail.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental
collaboration.
• Set strategic goals for operational efficiency and to increased productivity.
• Develop a vision for an ideal customer experience and coordinate with Operations teams to make it
a reality. Ensure an optimal experience amongst the many touch-points along the way.
• 3rd Party relationship, negotiations with suppliers to reduce cost and maximize profit.
• Supervision of new system implementations including ERP, web platform, post-purchase solutions.
Customer service, Processes, Ideal, Web, Development, Supervision, It, Service, Content, Change management, Management, Leadership, C, ERP, Customer experience, Retail, Ecommerce, Web content
2017 - 2018
job
Customer Operations Manager Europe
Norwex Germany GmbH.
• Lead the customer operations, customer service team for all European markets in start-up phase.
• Responsible for ecommerce, systems, online platforms configuration and Sales & Promotion plan for
Europe.
• Lead in new online platform implementation, analyzation and improvement of systems, internal
processes and customer experience.
• Overall responsible for internal communication throughout the European home office and reporting
to senior management.
• Management of supply chain and logistic processes, coordination of 3PL warehouse and last mile
logistics providers.
• Business partnering with sales & marketing to activate, develop sales, recruitment and retention
activities.
• Support of remote country entities and country managers, removing barriers, process improvement,
sharing best practices.
• Responsible for complete literature and label and packaging process - from marketing to supply
chain. Led to change to 100% recycled paper with reduction of cost through improved planning,
negotiating and vendor management.
• Responsible for ecommerce, systems, online platforms configuration and Sales & Promotion plan for
Europe.
• Lead in new online platform implementation, analyzation and improvement of systems, internal
processes and customer experience.
• Overall responsible for internal communication throughout the European home office and reporting
to senior management.
• Management of supply chain and logistic processes, coordination of 3PL warehouse and last mile
logistics providers.
• Business partnering with sales & marketing to activate, develop sales, recruitment and retention
activities.
• Support of remote country entities and country managers, removing barriers, process improvement,
sharing best practices.
• Responsible for complete literature and label and packaging process - from marketing to supply
chain. Led to change to 100% recycled paper with reduction of cost through improved planning,
negotiating and vendor management.
Support, Manager, UP, Processes, LED, Online, Office, Retention, Vendor Management, Implementation, Marketing, Recruitment, Service, Sales, Customer service, Management, Packaging, Customer experience, Ecommerce
2010 - 2017
job
Supervisor Customer Service & Operations - North Europe
Herbalife Nutrition.
Responsible for the strategy and direction of the Benelux and UK, Ireland and Iceland (+ Malta)
customer care teams.
• Direct operational and line control of the sales operation of €100 Million revenue p.a, supported
markets with double digit growth for consecutive years with minimal staff increase.
• Ensure the superior quality level of service in internal and offshore departments by monitoring quality,
supervising training and reporting data trends. Translate into actions to improve business efficiency
and effectiveness.
• Creation of centers of excellence using Voice of the Customer in both successful and need-to-
improve points using CSAT, CRM data and feedback from customers.
• Activate campaigns and steer on tight KPI's and achieve SLA goal settings. Initiate and implement
initiatives, i.e. new market launch, Malta.
• Quality control and performance management by using CRM systems and data analysis, field visits.
Review and Improvement of Internal processes to increase efficiency, cost reduction, revenue
growth and level of service.
• Led successful projects and campaigns to improve customer's satisfaction and experience,
engagement and retention, sales performance.
• Led implementation and improvement of the CRM system and online Support tool. In charge of
(UAT) testing of new systems and upgrades.
• Review and optimization of digital and offline customer experience provide, make
recommendations for improvement and lead changes, i.e. last mile logistics, set-up of e-commerce
processes, order placement and payment, commissions and back office activities.
• Overall responsible for communication throughout the EMEA teams and reporting to senior
management.
• Provide Training to Staff on systems, processes, tools & Customer initiatives. Business development of key customers providing technical support, training, coaching sessions and on-stage training
• Part of the supervising team leading to the Great Place to Work Award 2015 & 2017.
customer care teams.
• Direct operational and line control of the sales operation of €100 Million revenue p.a, supported
markets with double digit growth for consecutive years with minimal staff increase.
• Ensure the superior quality level of service in internal and offshore departments by monitoring quality,
supervising training and reporting data trends. Translate into actions to improve business efficiency
and effectiveness.
• Creation of centers of excellence using Voice of the Customer in both successful and need-to-
improve points using CSAT, CRM data and feedback from customers.
• Activate campaigns and steer on tight KPI's and achieve SLA goal settings. Initiate and implement
initiatives, i.e. new market launch, Malta.
• Quality control and performance management by using CRM systems and data analysis, field visits.
Review and Improvement of Internal processes to increase efficiency, cost reduction, revenue
growth and level of service.
• Led successful projects and campaigns to improve customer's satisfaction and experience,
engagement and retention, sales performance.
• Led implementation and improvement of the CRM system and online Support tool. In charge of
(UAT) testing of new systems and upgrades.
• Review and optimization of digital and offline customer experience provide, make
recommendations for improvement and lead changes, i.e. last mile logistics, set-up of e-commerce
processes, order placement and payment, commissions and back office activities.
• Overall responsible for communication throughout the EMEA teams and reporting to senior
management.
• Provide Training to Staff on systems, processes, tools & Customer initiatives. Business development of key customers providing technical support, training, coaching sessions and on-stage training
• Part of the supervising team leading to the Great Place to Work Award 2015 & 2017.
Support, UP, Processes, LED, Online, Direction, Office, Monitoring, KPI, Retention, Development, Testing, Implementation, Offshore, Business development, Growth, Service, Online support, Sales, Customer service, Management, Performance Management, E-commerce, Customer experience, Training, CRM, Coaching, Data Analysis
1997 - 1999
job
Coordinator Telemarketing
N.O.P.
Telemarketing, Coordinator
1994 - 1997
job
Coordinator Homecare
Stichting Thuishulp Amstelland.
Coordinator
My education
Amsterdam College
Bachelors, Commercial Economics
Bachelors, Commercial Economics
Serge's reviews
Serge has not received any reviews on Worksome.
Contact Serge Meulenbelt
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Serge directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark