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Phil Smith
,
Experience
Other titles
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I'm offering
Markets
United Kingdom
Language
German
Good
English
Fluently
Ready for
My experience
2017 - 2019
job
Enterprise Technical Support Senior Engineer
unknown.
Achievements:
My use of consultant level experience in the back end to provide customers with solutions to problems soon became well received by both customers and internal management team and was made Escalation Engineer for the region dealing with more difficult cases or problematic issues.
Responsibilities:
Recruited as to work as part of the "EMEA Mig 1" team based in Cork, providing Enterprise level support for ODME & ODM Quest's bespoke SaaS Migration tool.
Quest's CMN and MNE migration tools. ODME migrations from Google G Suite, Lotus Notes, Exchange and any other platform that can use IMAP
My use of consultant level experience in the back end to provide customers with solutions to problems soon became well received by both customers and internal management team and was made Escalation Engineer for the region dealing with more difficult cases or problematic issues.
Responsibilities:
Recruited as to work as part of the "EMEA Mig 1" team based in Cork, providing Enterprise level support for ODME & ODM Quest's bespoke SaaS Migration tool.
Quest's CMN and MNE migration tools. ODME migrations from Google G Suite, Lotus Notes, Exchange and any other platform that can use IMAP
Exchange, Saas, Management, Support, Google, Enterprise, Google Gsuite
2015 - 2017
freelance
Principle Messaging Migration Consultant
Polymorph.
Achievements:
Successfully migrated numerous companies from a small 10 employee company to large govenmnt departments with over 5,000 users to O365. - Current Estimate for total users migrated from IBM Notes Domino to Exchange/O365 - 150k.
"Onboarded" several companies to IBM Verse using IBM methodologies.
Migrated and configured O365 tenancies for approx. 50k users from both Exchange on prem and Lotus Notes.
Responsibilities:
Recruited as to assist in both working with clients day to day problems following escalation from the 3rd line service desk and to take part in projects to migrate customers email services to Microsoft Exchange both 'on prem' and more recently online. This was achieved using a range of tools - Cloudmigrator/Quest/Binary Tree
Quickly became accredited at Business Partner level with the Quest migration suite and towards the end was working with the Binary Tree migration suite.
During one government project I lead the team and provided training/knowledge transfer to both colleagues and the customer.
Successfully migrated numerous companies from a small 10 employee company to large govenmnt departments with over 5,000 users to O365. - Current Estimate for total users migrated from IBM Notes Domino to Exchange/O365 - 150k.
"Onboarded" several companies to IBM Verse using IBM methodologies.
Migrated and configured O365 tenancies for approx. 50k users from both Exchange on prem and Lotus Notes.
Responsibilities:
Recruited as to assist in both working with clients day to day problems following escalation from the 3rd line service desk and to take part in projects to migrate customers email services to Microsoft Exchange both 'on prem' and more recently online. This was achieved using a range of tools - Cloudmigrator/Quest/Binary Tree
Quickly became accredited at Business Partner level with the Quest migration suite and towards the end was working with the Binary Tree migration suite.
During one government project I lead the team and provided training/knowledge transfer to both colleagues and the customer.
Training, Exchange, Service, Business Partner, Online
2013 - 2014
job
SME (Subject Matter Expert)
Accenture.
for Lotus Notes to up skill the SD for their client Thomas Cook. Prior to joining The SD had been continually failing SLA's with handling of both Lotus Notes incidents and requests for primarily German language based customer. The principle purpose of my time at Accenture is to fully document the system and gradually pull services from the previous incumbent Lufthansa Accenture all while upskilling and my colleagues and reporting to upper management both within Accenture and the Customer.
Management, UP
2010 - 2013
job
Senior Lotus Domino Server Engineer
Computacenter.
Achievements:
Successfully upgraded and consolidated all Domino servers from a mixed release environment with 40 servers to a single version (8.5.3) with 20 servers for 10,000 Notes Users across 7 Domains
Worked closely with the end client (Unipart) to implement a Traveler service.
Successfully upgraded Blackberry Enterprise Server to latest release.
Assisted in the implementation of IBM Websphere Portal using Domino LDAP covering 40,000 users and customers of the end client.
Responsibilities:
Management of entire Domino Infrastructure from coordinating with the 1st Line Service to to escalating 3/4th Line issues to IBM Attended daily change meeting to ensure all changes are approved and to consider any impact to the Lotus Notes/Domino environment. This whole process was performed to the ITIL Framework, meeting key SLA's and analysis of problems spotting trends in Incidents raised.
During my time @Unipart for Computacenter I became the central point of contact for any mobile device issues from PA's of Directors assisting in the connectivity of the devices to the environment
Worked closely with both IBM during my upgrade to 8.5 and server analysis during a crisis where 6 HF's were supplied and implemented following Change Management procedures.
Maintained an excellent working relationship with other vendors from both a competitor company dealing with another division and a Google migration company migrating mail services to Google Apps all whilst ensuring SLA's were met.
Successfully upgraded and consolidated all Domino servers from a mixed release environment with 40 servers to a single version (8.5.3) with 20 servers for 10,000 Notes Users across 7 Domains
Worked closely with the end client (Unipart) to implement a Traveler service.
Successfully upgraded Blackberry Enterprise Server to latest release.
Assisted in the implementation of IBM Websphere Portal using Domino LDAP covering 40,000 users and customers of the end client.
Responsibilities:
Management of entire Domino Infrastructure from coordinating with the 1st Line Service to to escalating 3/4th Line issues to IBM Attended daily change meeting to ensure all changes are approved and to consider any impact to the Lotus Notes/Domino environment. This whole process was performed to the ITIL Framework, meeting key SLA's and analysis of problems spotting trends in Incidents raised.
During my time @Unipart for Computacenter I became the central point of contact for any mobile device issues from PA's of Directors assisting in the connectivity of the devices to the environment
Worked closely with both IBM during my upgrade to 8.5 and server analysis during a crisis where 6 HF's were supplied and implemented following Change Management procedures.
Maintained an excellent working relationship with other vendors from both a competitor company dealing with another division and a Google migration company migrating mail services to Google Apps all whilst ensuring SLA's were met.
Change management, ITIL, Management, Service, Apps, Implementation, Infrastructure, Server, Google, Enterprise, Portal, Framework, ON, Google Apps
2009 - 2009
freelance
Lotus Domino Consultant
Whitbread.
Responsibilities:
Short contract to provide consultancy during a migration from a CSC managed Domino V5 system to a newly configured SERCO managed V8.5 system on VMWare.
Short contract to provide consultancy during a migration from a CSC managed Domino V5 system to a newly configured SERCO managed V8.5 system on VMWare.
VMware
2009 - 2009
freelance
Lotus Domino Consultant
Time Technology.
Responsibilities:
Worked for a small Business Partner providing Lotus consultancy for around 40 Companies, this involved all levels from simple client problems to full system redesign and deployment. Products supported/deployed included Lotus Notes/Domino V5 - V8.5, Lotus QuickR, Lotus Sametime, Dom.Doc and Traveler. Involved close relations with IBM where appropriate, ensuring all SLA's were met, whilst keeping the customer fully informed of every step.
Provided in depth documentation for a planned migration to Microsoft Exchange for one of Time's customers, this involved working closely with a Microsoft Business Partner.
Worked for a small Business Partner providing Lotus consultancy for around 40 Companies, this involved all levels from simple client problems to full system redesign and deployment. Products supported/deployed included Lotus Notes/Domino V5 - V8.5, Lotus QuickR, Lotus Sametime, Dom.Doc and Traveler. Involved close relations with IBM where appropriate, ensuring all SLA's were met, whilst keeping the customer fully informed of every step.
Provided in depth documentation for a planned migration to Microsoft Exchange for one of Time's customers, this involved working closely with a Microsoft Business Partner.
Exchange, Deployment, Business Partner, Redesign
2008 - 2008
job
Domino Administrator
Daily Mail.
Achievements:
Merged the 7 Domains into 1 central domino domain, this was done in preparation for a future MS exchange migration and to resvolve issues with mail cluster failover across domains.
Resolved a major issue with Domino CPU and memory usage it was discovered the company was receiving 355k emails per day from dailymail.co.uk alone, even though the majority were getting blocked by SPAM filters there was an initially connection and closure for each blocked mail on port 25.
Responsibilities:
Return to ANL Ltd, for fourth time initially to migrate from Solaris 10 environment to VM-Ware W2003 Server. This involved all domino mail, Blackberry, Sametime, QuickR, Application Servers and DMZ Web Servers. The work involved planning, documenting and carrying the work out to virtualize and stabilize the Domino infrastructure.
Coordinated with other divisions for all parts of the server migration, met all SLA's for both Incidents and reported back to management where delays occurred due to third party analysis such as IBM.
Merged the 7 Domains into 1 central domino domain, this was done in preparation for a future MS exchange migration and to resvolve issues with mail cluster failover across domains.
Resolved a major issue with Domino CPU and memory usage it was discovered the company was receiving 355k emails per day from dailymail.co.uk alone, even though the majority were getting blocked by SPAM filters there was an initially connection and closure for each blocked mail on port 25.
Responsibilities:
Return to ANL Ltd, for fourth time initially to migrate from Solaris 10 environment to VM-Ware W2003 Server. This involved all domino mail, Blackberry, Sametime, QuickR, Application Servers and DMZ Web Servers. The work involved planning, documenting and carrying the work out to virtualize and stabilize the Domino infrastructure.
Coordinated with other divisions for all parts of the server migration, met all SLA's for both Incidents and reported back to management where delays occurred due to third party analysis such as IBM.
Exchange, Management, It, Infrastructure, Server, Web, Administrator
2008 - 2008
job
Domino Reliability Tester
IBM.
Responsibilities:
Worked as part of the newly created SVT team to thoroughly test Lotus Domino 8.5 and Lotus Traveler prior to full release. The role involved stress testing multi platform domino clusters using both Testnsf and Serverload to simulate ~1600 users per cluster for both standard mail usage and mail with Sametime.
During and after each 7 day run, analysis was produced daily in the form of graphs analysing both load at operating system and Domino. In the event of a crash I analysed NSD files in order to assist the developers through internal SPR's.
Worked as part of the newly created SVT team to thoroughly test Lotus Domino 8.5 and Lotus Traveler prior to full release. The role involved stress testing multi platform domino clusters using both Testnsf and Serverload to simulate ~1600 users per cluster for both standard mail usage and mail with Sametime.
During and after each 7 day run, analysis was produced daily in the form of graphs analysing both load at operating system and Domino. In the event of a crash I analysed NSD files in order to assist the developers through internal SPR's.
Event, Test, Testing
2006 - 2007
job
Domino Administrator
Siemans@ House of Oireachtas.
Recruited to work improve and maintain current notes infrastructure.
Environment consisted of Blackberry system, Sametime, Domino Web Access, Mail and application servers. Implemented Alcatel Otuc telephone messaging system with Domino Environment and was heavily involved with implementing iNotes using a Webcontent switch for added redundancy.
Improved methodology, the company was basically performing a daily incremental backup with almost random full backups.
Environment consisted of Blackberry system, Sametime, Domino Web Access, Mail and application servers. Implemented Alcatel Otuc telephone messaging system with Domino Environment and was heavily involved with implementing iNotes using a Webcontent switch for added redundancy.
Improved methodology, the company was basically performing a daily incremental backup with almost random full backups.
Infrastructure, Backup, Web, Administrator, Performing
2005 - 2006
job
2004 - 2005
job
Tech
AXA.
Messaging and Collaboration Migration Consultant
Provided help and Support to AXA Tech's Messaging team during a migration from Lotus Notes, Netscape and ccMail to MS Exchange 2003..
Provided help and Support to AXA Tech's Messaging team during a migration from Lotus Notes, Netscape and ccMail to MS Exchange 2003..
Exchange, Support
2004 - 2004
freelance
MS Exchange Migration Consultant
Rok Group.
Employed to migrate the whole of ROK Groups employees from Lotus Notes to MS Exchange 2003.
This was an extremely varied role, which often included upgrading PC's to windows XP and providing training to users after completion.
This was an extremely varied role, which often included upgrading PC's to windows XP and providing training to users after completion.
Training, Exchange, Windows, PC, XP
2004 - 2004
freelance
Domino Messaging Consultant
NHS.
Short-term contract providing consultancy during a V5 to V6.5 upgrade.
2003 - 2003
freelance
Domino Messaging and Infrastructure Consultant
ClearStream.
Recruited to assist in the migration of a small environment of MS Exchange users to Lotus Notes V6 on a Solaris platform.
Exchange, Infrastructure
2003 - 2003
job
Migration Manager
Ellis & Everard.
Recruited to migrate an existing mixed release Lotus Domino Infrastructure onto Microsoft Exchange.
Project involved design and implementation of MS Exchange 2000 system,
Project involved design and implementation of MS Exchange 2000 system,
Design, Exchange, Implementation, Infrastructure, Manager
2001 - 2002
job
Lotus Domino Administrator
Perot Systems (BoI).
Role involved administrative support and training for a small team of administrators in a banking environment on Compaq Prolient servers. During the contract I gained invaluable experience whilst working with Lotus Consulting on Internet Banking solutions using DB2 and Aptrix.
Training, Consulting, DB2, Banking, Support, Internet, Administrator
1999 - 2000
job
Lotus Domino Messaging Technical Team Leader
Philips.
Recruited to get a 2nd line team within Origin technically equipped to field a large variety of support calls on a large-scale global notes rollout (some 120,000 users across 400 AIX Servers within 6 months running a mix of releases 4.55, 4.61, 4.65). I was involved and instigated several working groups involved with the Infrastructure inparticular server crashes and message routing issues.
SoMe, Support, Infrastructure, Server, Aix
2000 - 2000
freelance
Lotus Domino Field Consultant
SCC.
Very short contract acting as a Domino field consultant for SCC at Leeds City Council's Messaging and Administration Department
Administration
1998 - 1998
job
Technical Expert
Price WaterHouse Coopers.
Employed during the PriceWater House and Coopers & Librand merger as a Technical Expert in a training environment, my role was to ensure the IT infrastructure was stable and to quickly solve any technical issues as they arose.
Training, It infrastructure, It, Infrastructure
1997 - 1998
job
Lotus Domino Administrator
CSC.
Part of a team tasked with Migrating various BAe sites to Lotus Notes V4
Administrator
1997 - 1997
job
Windows NT Project Engineer
Cogent.
Employed within a small department of Cogent's Integrated Networks section to investigate the current IT Infrastructure and produce a series of recommendations to improve the service provided by both the Hardware and from the Internal IT Department.
It infrastructure, Windows, Service, It, Infrastructure, Hardware
1993 - 1997
job
Windows NT System Manager
BNFL.
Initially employed as a Microsoft Access and MS Excel developer to work in the Consultancy Services Division within BNFL. Moved onto Windows NT System Manager.
Role soon encompassed Lotus Notes Servers and instigated a Lotus Notes Implementation.
Role soon encompassed Lotus Notes Servers and instigated a Lotus Notes Implementation.
Excel, Windows, Developer, Implementation, Manager
1988 - 1993
job
Technical Assistant
NNC.
Provided technical support for a Project and Planning department, this included Lotus 123 and Db3 programming
Support
1987 - 1988
job
Insurance Underwriter
Royal Insurance.
Duties included drafting of all noncommercial policies, dealing with customers, policy renewals.
Insurance
1985 - 1987
job
Computer assistant
Y.T.S.
Padgate Library: - Ran a "Saturday club" involving local children and adults with IT.
Control Data: - Assisted in the running of a Remote Batch Facility
Digital (DEC): - Assisted in maintenance of several VAX/VMS computers.
Control Data: - Assisted in the running of a Remote Batch Facility
Digital (DEC): - Assisted in maintenance of several VAX/VMS computers.
It
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