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Customer Service Champion - Telephone & Email Support Specialist

Stephen Wilson, London, United Kingdom


Experience

10 - 14 years

Other titles

Client Manager Police Officer customer service manager Support and Success Manager customer service manager (call center) + 1 more

Skills

Customer relations Customer experience Online customer service Social Media Customer service + 9 more

I'm offering

Thank you for taking the time to check out my profile!

My name is Steve and I’m a Customer Service Professional from the UK.

I have over 13 years’ experience in the customer service industry, ranging from Helpdesk Support right up to managing call centres of over 100 team members.

I have worked for some of the biggest companies and organisations of their type in the UK, including Clarion Housing Group, Medway Council and Rydon Maintenance. I even used to work as a Police Officer in London’s Metropolitan Police Service – which means I know how to handle even the most tricky customers.

I specialise in Email Support, Complaint Management, Customer Onboarding and Incoming Telephone Support. If you need a leader for your customer service operation, or if you just need a premium support member, then you need look no further.

I will treat your customers like royalty and always go over and above. If I don’t surprise at least one customer a day with the service they receive, then I don’t consider it a good day.

Thank you for considering me for your next project, and I look forward to speaking with you soon.

Markets

United Kingdom
United States

Links for more

Once you have created a company account and a job, you can access the profiles links.

Industries

Public sector Management

Language

English
Fluently

Ready for

  Ongoing relation / part-time

Available

Typically available right away

My experience

2017 - ?   job
CLIENT MANAGER Ecommerce Freedom.
• Lead handler for customer support requests (Zendesk tickets, emails, telephone calls, Facebook messages)
• Coaches and carries out onboarding for new students
• Examines our students, our mission and the market to develop new initiatives so that we can help more students become successful
• Manages all Ecommerce Freedom Social Media pages
Social Media, Ecommerce, Facebook, Onboarding, Support, Zendesk, Direktør, Social

2017 - 2018   job
CUSTOMER CONTACT TEAM LEADER Rydon Maintenance.
• Took responsibility for the management, motivation and development of Customer Service Operators who co-ordinated the delivery of maintenance repairs on a day to day basis.
• Monitoring KPIs (key performance indicators), driving continuous improvement to the quality of customer care
• Co-ordinated multiple contracts across the contact centre, ensuring excellent service delivery
• Carried out monthly 121s for all Customer Service Operators to ensure development of the team
Service, Service Delivery, Contracts, Monitoring, Development, Motivation, Customer service, Management, Continuous improvement, Contracts

2015 - 2017   job
POLICE OFFICER Metropolitan Police Service.
maintaining area policing in line with local authorities, CDRPs (Crime and disorder reduction partnerships) and needs of the public
• Working closely with local communities to protect the public and their property, reduce crime and its impact on community, throughout the borough
• Developing communications with a wide variety of individuals, communities, partners and agencies to minimise issues such as anti-social behaviour and criminal damage
• Using a wide range of technology to uphold law and order and bring about the successful prosecution of criminals through the detection, prevention and investigation of crime
Technology, Community, Social, Kundeservice, Teaching, Public speaking, Public sector, Public relations


My education

2006 - 2008
Maidstone Grammar School
A Levels, A Levels
GCE A2 Level Sociology (B)
GCE A2 Level History (C)
GCE AS Level Philosophy (D)
GCE AS Level Government and Politics (E)

2001 - 2006
Maidstone Grammar School
Secondary, GCSEs
9 Subjects, Grade B including Mathematics, English Language and English Literature


My resume

  Download resume



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