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Agile, productive user experience researcher
Jeremy Wickremer
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Productive, creative and experienced user experience, communications and stakeholder engagement professional with experience in healthcare, transport, sport and food & drink.
I am skilled at undertaking user research to inform policy, service design and digital product development, and thrive in a collaborative agile environment working with colleagues, service users and partners.
I am skilled at undertaking user research to inform policy, service design and digital product development, and thrive in a collaborative agile environment working with colleagues, service users and partners.
Markets
United Kingdom
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
freelance
Communications & Engagement Lead
Imperial College Health Partners.
UX, communications, and stakeholder engagement professional 2008 -2019
• Leading on stakeholder engagement and communications for Discover-NOW, a new platform managed by Imperial College Health Partners that connects members of the public to NHS-led health research opportunities. Carrying out user research to inform engagement strategy and programme design. Managing a public campaign to grow the health research register from 300 to 4000 people. Leading on communications and stakeholder engagement with organisations across the public, private and third sector.
• Managing digital products, online content and engagement for UCL Partners, Europe's largest Academic Health Science Network. Working in collaboration with colleagues, businesses and partners to deliver a new online Innovation Exchange to help accelerate the adoption and spread of new healthcare products and services across the NHS. The exchange enables both businesses from across the world to showcase their innovations and healthcare professional to find products and services for specific clinical areas.
• Digital Content Manager at the Lawn Tennis Association, producing content to encourage more people to play tennis, coach, and attend tournaments. Undertaking a comprehensive website audit to improve UX/UI. Working with colleagues in policy, marketing and PR to support organisational goals and messaging.
• Stakeholder engagement for SourceLondon, the London-wide network of electric vehicle charging points (EVCPs). Engaging with key personnel at London boroughs, identifying opportunities to create private and public partnerships and presenting on the benefits of EVCPs and building a case for change.
• Producing online content for Lightful, a company that supports charities and social enterprises with marketing and fundraising. Producing online content; including a blog on communications strategy for charities. Advising on communications strategy and supporting colleagues in branding and marketing.
• Stakeholder engagement for a £200m community health service re-design programme for Newham CCG. Managing consultation process and facilitating patient and public healthcare user design sessions to receive input on how local services can be shaped to serve patients better. Producing digital communications collateral and organising small and large stakeholder events.
• Communications Manager for Barts Health NHS Trust, managing day-to-day operational and strategic communications for 16,000 clinical and non-clinical staff. Working with internal teams including education and training to support the delivery of the trust's improvement programme. Engagement Lead for community health services transformation programme. Managing the staff intranet and re-designing digital content to improve UX and increase staff engagement.
• Communications Consultant at Central Bedfordshire Council producing a communications and engagement strategy for the introduction of the Care Act. Engagement gap analysis, carrying out workshops and interviews and recording qualitative evidence to support strategic planning and communications activity. Writing content for the council website.
Sept 2018 - May 2019
(contract)
March 2018 - June 2018
(contract)
Dec 2017- March 2018
(contract)
Aug 2017 - Nov 2017
(contract)
April 2017 - Aug 2017
(freelance)
Nov 2016 - Feb 2017
(contract)
July 2015-July 2016
(contract)
• Leading on stakeholder engagement and communications for Discover-NOW, a new platform managed by Imperial College Health Partners that connects members of the public to NHS-led health research opportunities. Carrying out user research to inform engagement strategy and programme design. Managing a public campaign to grow the health research register from 300 to 4000 people. Leading on communications and stakeholder engagement with organisations across the public, private and third sector.
• Managing digital products, online content and engagement for UCL Partners, Europe's largest Academic Health Science Network. Working in collaboration with colleagues, businesses and partners to deliver a new online Innovation Exchange to help accelerate the adoption and spread of new healthcare products and services across the NHS. The exchange enables both businesses from across the world to showcase their innovations and healthcare professional to find products and services for specific clinical areas.
• Digital Content Manager at the Lawn Tennis Association, producing content to encourage more people to play tennis, coach, and attend tournaments. Undertaking a comprehensive website audit to improve UX/UI. Working with colleagues in policy, marketing and PR to support organisational goals and messaging.
• Stakeholder engagement for SourceLondon, the London-wide network of electric vehicle charging points (EVCPs). Engaging with key personnel at London boroughs, identifying opportunities to create private and public partnerships and presenting on the benefits of EVCPs and building a case for change.
• Producing online content for Lightful, a company that supports charities and social enterprises with marketing and fundraising. Producing online content; including a blog on communications strategy for charities. Advising on communications strategy and supporting colleagues in branding and marketing.
• Stakeholder engagement for a £200m community health service re-design programme for Newham CCG. Managing consultation process and facilitating patient and public healthcare user design sessions to receive input on how local services can be shaped to serve patients better. Producing digital communications collateral and organising small and large stakeholder events.
• Communications Manager for Barts Health NHS Trust, managing day-to-day operational and strategic communications for 16,000 clinical and non-clinical staff. Working with internal teams including education and training to support the delivery of the trust's improvement programme. Engagement Lead for community health services transformation programme. Managing the staff intranet and re-designing digital content to improve UX and increase staff engagement.
• Communications Consultant at Central Bedfordshire Council producing a communications and engagement strategy for the introduction of the Care Act. Engagement gap analysis, carrying out workshops and interviews and recording qualitative evidence to support strategic planning and communications activity. Writing content for the council website.
Sept 2018 - May 2019
(contract)
March 2018 - June 2018
(contract)
Dec 2017- March 2018
(contract)
Aug 2017 - Nov 2017
(contract)
April 2017 - Aug 2017
(freelance)
Nov 2016 - Feb 2017
(contract)
July 2015-July 2016
(contract)
Community, Website, Blog, Workshops, Support, Transformation, Presenting, Health, Coach, Network, Science, Campaign, Planning, Online, LED, Manager, Social, UI, Design, Branding, User research, Writing, UX, Innovation, Research, Training, Marketing, Fundraising, Exchange, Strategic Planning, Audit, Pr, Content, Service
2014 - 2015
freelance
Senior Account Manager
National Schools Partnership.
managing schools engagement projects for British Gas, Kellogg's and the RAF. Managing account executive, external agencies and production of communications collateral including video and websites. Coming up with ideas for clients to engage with school children in fun and educational ways; working with children, teachers and industry experts, and briefing designers to ensure the production of high quality engaging material.
• Product Manager for NHS Choices, a website that receives 5m visitors a week. Working with data and product leads, members of the public and care organisations to produce content and launch a new section of the website focused on social care. Managing relationships with care providers and undertaking user research with members of the public and social care businesses to enable them to provide input into the UX/UI design and content of the website.
• Managing communications and engagement for high profile change programmes at the Department of Health, supporting the introduction of new initiatives across a workforce of 1.4m. Supporting colleagues in policy to engage with clinicians and the NHS workforce. Managing digital and face-to-face communications including organising events. Writing content for .gov.uk website.
• Marketing and course design for the UPeace Centre for Executive Education, designing and marketing short courses on Leadership for Sustainable Business for graduates and professionals. Sourcing expert speakers and trainers and working collaboratively to design course content with feedback from participants.
• Organiser of the Good Food Festival series in London organised in partnership with Camden, Islington and Westminster Council. Creating a brand and visual identity for the festival and producing event website. Carrying out interviews with festival goers to help shape future event design and improve customer experience. Producing digital and printed marketing material and securing festival partners, including the Soil Association and Change4Life. Securing positive PR in London-wide media.
July 2014 - Sept 2014
(freelance)
Jan 2013 - July 2013
(contract)
2009-13
(contract)
2007-11 (part-time)
2008-2009
(freelance)
• Product Manager for NHS Choices, a website that receives 5m visitors a week. Working with data and product leads, members of the public and care organisations to produce content and launch a new section of the website focused on social care. Managing relationships with care providers and undertaking user research with members of the public and social care businesses to enable them to provide input into the UX/UI design and content of the website.
• Managing communications and engagement for high profile change programmes at the Department of Health, supporting the introduction of new initiatives across a workforce of 1.4m. Supporting colleagues in policy to engage with clinicians and the NHS workforce. Managing digital and face-to-face communications including organising events. Writing content for .gov.uk website.
• Marketing and course design for the UPeace Centre for Executive Education, designing and marketing short courses on Leadership for Sustainable Business for graduates and professionals. Sourcing expert speakers and trainers and working collaboratively to design course content with feedback from participants.
• Organiser of the Good Food Festival series in London organised in partnership with Camden, Islington and Westminster Council. Creating a brand and visual identity for the festival and producing event website. Carrying out interviews with festival goers to help shape future event design and improve customer experience. Producing digital and printed marketing material and securing festival partners, including the Soil Association and Change4Life. Securing positive PR in London-wide media.
July 2014 - Sept 2014
(freelance)
Jan 2013 - July 2013
(contract)
2009-13
(contract)
2007-11 (part-time)
2008-2009
(freelance)
Product Manager, Social, Manager, UP, Production, Health, Festival, Website, Sourcing, Event design, Content, Leadership, Pr, Marketing, Event, Account Manager, UI, Customer experience, Research, Websites, UX, UI Design, Writing, User research, Video, Design
2002 - 2007
job
Director and Designer
Ideal Media.
Managing a start-up marketing communications agency. Producing digital and printed communications material on social and environmental issues for brands including: eBay, UNEP, Medécins sans Frontières, WWF, and Water Aid.
• Producing corporate communications material • Website and intranet production • Graphic design • Creating digital marketing campaigns for web and mobile • Managing clients accounts • Project management and budgeting • Marketing strategy and implementation • Event management • Stakeholder analysis • Publication management • Managing staff and freelancers, including designers and event staff
• Producing corporate communications material • Website and intranet production • Graphic design • Creating digital marketing campaigns for web and mobile • Managing clients accounts • Project management and budgeting • Marketing strategy and implementation • Event management • Stakeholder analysis • Publication management • Managing staff and freelancers, including designers and event staff
Digital Marketing, Marketing, Design, Project Management, MArketing Strategy, Graphic design, Event, Management, Website, Implementation, Web, Ebay, Production, UP, Social
2001 - 2001
job
Marketing Executive
Hot English Magazine.
Marketing, advertising and subscription sales for an English language magazine in Barcelona.
• Advertising sales (telephone and face to face) • Creating partnerships to expand distribution network • Assisting marketing team with content idea and features section
• Advertising sales (telephone and face to face) • Creating partnerships to expand distribution network • Assisting marketing team with content idea and features section
Marketing, Advertising, Content, Sales, Network, Advertising sales
My education
1996
-
1999
University of Sussex
N/a, N/a
N/a, N/a
1989
-
1995
Royal Grammar School
N/a, N/a
N/a, N/a
talks on enterprise to school children and university enterprise clubs
N/a, N/a
N/a, N/a
?
-
2019
Massachusetts Institute of Technology online
Somepostgraduate, Communications
Somepostgraduate, Communications
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