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Analytics Manager, Buniness Analysis

Rob Moss, Newcastle-under-Lyme, United Kingdom


Experience

15 - 24 years

Other titles

Risk Strategy Manager Data Analyst Assistant Store Manager senior commercial data analyst senior business analyst + 2 more

Skills

Retail Sales commission Relationship Management Telesales Forecasting + 13 more

I'm offering

A dedicated and enthusiastic operational and insight leader with over 10 years proven experience managing data Insight and analytical teams, operational and administrative functions. My key strengths lie in my ability to transform customer experience by combining digital innovation and customer insight to drive real change, efficiencies and reduce operating costs. Highly analytical with significant experience managing multi site and off shore business functions. Operate collaboratively, engaging people across organisations and working with integrity to achieve shared business goals and leading teams to develop their potential and out perform.

Markets

United Kingdom

Industries

Telecommunication Retail Sales Finance & economy

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available right away

My experience

2015 - 2019   job
Risk Strategy Manager, Insight and offshore Vodafone UK Ltd / Vodafone.
Responsible for management of a large group of Insight analytics (11 FTE) and operational process teams (72 FTE), based both in the UK and India. My remit was to deliver against business critical SLA's, and management of ever changing priorities to ensure customer impacting processes and analytics were delivered within required timescales.
Ledelse, Analytics, Direktør, Processes, Process design, Data Analysis, Stakeholder Management, Cost benefit, Cost Optimization and Process Transparency, Projektledelse, Change management, Sql, Teradata, Database

2011 - 2014   job
Partner Insight Manager Vodafone UK Ltd / Vodafone.
Responsible for the management of the Partner Insight team of 4 Commercial Analysts. Provided insight for both our internal
sales, Customer Operations, Credit Control, Commercial teams and directly for our external partners, enabling our dealers to manage their Vodafone customer base in line with company strategy and targets.

Provided expert data solutions; maximising efficiency, accuracy and relevance of data, enabling stakeholders to

make the decisions that matter quickly and with complete confidence.
Base reporting, modelling and forecasting to support call scheduling and resource planning.

Creation of reports, forecasts and trackers to model commercial and business scenarios, as part of determining

future strategy and tracking current performance.
Provide Marketing analysis and campaign forecasting/reporting using commercial awareness to advise on feasibility of campaigns.

Designed and implemented a 360 workflow system to manage insight request and prioritise workload cross functional
based on business benefit.
People management, Change management, Forretningsoptimering, Data Analysis, Analyse, Excel, Rapportering, Business Intelligence, Sql, Mysql, Backend

2010 - 2011   job
Commercial Finance Analyst Phones 4U.
Working for the Direct Business including call centre telesales and web site performance for both the Phones 4u and Dial-a-Phone brands.

• Commercial analysis and production of product performance and margin reports.
• Provided the business with complete insight into the drivers of order conversion through comprehensive analysis and close collaboration with the appropriate functional teams.
• Developed and improved flexible reporting systems that can easily adapt with the changing need of the business.
• Introduced automated daily KPI dashboard summaries to aid key trading decisions. This enabled the Head of Trading
to identify trends and make quick decisions, which resulted in both increased profitability and market share.
• Provided key input into the design and layout of new report requests to ensure stakeholders needs were met.
Design, Layout, Finans, Analyst, KPI, Web, Produktion


My education

2009 - 2010
Stoke on Trent College
Diploma, Diploma for IT Practitioners (Software Development)
Web Design, Software Design and testing. VBA.net

2007 - 2008
Staffordshire University
Certification, Certificate in Front Line Management – L3
People, Project and Stakeholder Management


My resume

  Download resume



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