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jobs
Product Manager | SaaS | B2B | B2C | Apps | CSPO | E-commerce | User Engagement Tools
Kemrad Lakdawala
,
Pune, India
Experience
Other titles
Skills
I'm offering
● Customer focused Product Manager with 9 years of experience in a senior level product position
working with Agile methodologies across B2B & B2C startups which have gone on to become
global leaders across SaaS, E-commerce, User Engagement automation tools, Mobile App &
Web.
● Highly customer obsessed with a deep thinking ability to understanding of customer needs and
aspirations.
● Own the product strategy and roadmap. Partner with the business team to understand business
goals and translate them into short term and long-term product roadmaps.
● Generate detailed Business Requirement Document (BRD) and Product Requirement Document
(PRD) based on inputs from all key stakeholders. Integrate usability studies, research and market
analysis into product requirements to maximize user satisfaction.
● Work very closely with world-class Engineering, Data Sciences and QA teams throughout the
product development lifecycle. Define the product acceptance testing criteria; ensure that they
are met.
● Stay abreast with new innovations and latest technology trends and explore ways of leveraging
these for improving the product in alignment with business.
● Attention to detail with ability to work with user interface designers and usability experts to
deliver habit forming products with a low learning curve. Knowledge of developing elegant and
simple feature functionalities that delivers world-class user experience.
● Ability to identify key success metrics for the product and features and ensure that
instrumentation has been adequately implemented. Measure the metrics post launch and
constantly look for opportunities to optimize the product/feature performance.
● Work with cross-functional teams to drive and implement the product. Identify, mitigate,
communicate, escalate and manage risks early. Promptly resolve issues faced during
operationalization by working with different stakeholders.
working with Agile methodologies across B2B & B2C startups which have gone on to become
global leaders across SaaS, E-commerce, User Engagement automation tools, Mobile App &
Web.
● Highly customer obsessed with a deep thinking ability to understanding of customer needs and
aspirations.
● Own the product strategy and roadmap. Partner with the business team to understand business
goals and translate them into short term and long-term product roadmaps.
● Generate detailed Business Requirement Document (BRD) and Product Requirement Document
(PRD) based on inputs from all key stakeholders. Integrate usability studies, research and market
analysis into product requirements to maximize user satisfaction.
● Work very closely with world-class Engineering, Data Sciences and QA teams throughout the
product development lifecycle. Define the product acceptance testing criteria; ensure that they
are met.
● Stay abreast with new innovations and latest technology trends and explore ways of leveraging
these for improving the product in alignment with business.
● Attention to detail with ability to work with user interface designers and usability experts to
deliver habit forming products with a low learning curve. Knowledge of developing elegant and
simple feature functionalities that delivers world-class user experience.
● Ability to identify key success metrics for the product and features and ensure that
instrumentation has been adequately implemented. Measure the metrics post launch and
constantly look for opportunities to optimize the product/feature performance.
● Work with cross-functional teams to drive and implement the product. Identify, mitigate,
communicate, escalate and manage risks early. Promptly resolve issues faced during
operationalization by working with different stakeholders.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Available
My experience
2019 - 2019
job
SENIOR PRODUCT MANAGER
CLOUDCOVER CONSULTANCY PVT. LTD.
Working extensively on a SaaS based Site Reliability Engineering platform for AWS & GCP
called Strato.
● Building the Error Budget flow across organisations using the Site Reliability Engineering
platform.
● Planned a complete dashboard of from popular sources like AWS, GCP, NewRelic to correlate
thresholds to turn any dashboard into a single blinking light, making short work of monitoring
complicated systems.
● Dashboard inception, Alarms, Warnings can be scheduled within this system.
called Strato.
● Building the Error Budget flow across organisations using the Site Reliability Engineering
platform.
● Planned a complete dashboard of from popular sources like AWS, GCP, NewRelic to correlate
thresholds to turn any dashboard into a single blinking light, making short work of monitoring
complicated systems.
● Dashboard inception, Alarms, Warnings can be scheduled within this system.
AWS, Budget, Saas, Product Manager, Engineering, Monitoring, Manager
2014 - 2019
job
SENIOR PRODUCT MANAGER
FIRSTCRY.COM.
Take full ownership of customer facing App & web products right from identifying customers
behaviours & needs through research and analysis, prioritisation of new features and enhancements to existing features for delivering high-impact products throughout the lifecycle.
● Planned & built a SaaS based Cross-channel communication, deep data driven segmentation and personalization tools to automate & personalise user engagement campaigns based on their
behaviour and attributes to send out Push & In App notifications and other communications.
● Managed the entire API Development & Integration project with leading E-commerce players
like Paytm, Flipkart, Snapdeal, Huggies, etc.
● Have gained strong experience by working on native mobile apps (IOS and Android) and driving strategy for the apps used by million+ users
● Driving overall Product Leadership, Management and Strategy across all Product lines,
delivering on Web, Mobile Apps & SaaS platforms by following agile methodologies with a
focus to improve user engagement & conversions of our B2C audience & B2B partners.
● Provide valuable insight for Product marketing campaigns by creating amazing user experiences
to crush competition.
● Understand the competitive landscape, and use customer feedback to identify new market
opportunities and develop strategies for capturing those opportunities.
● Partnered with go-to-market teams to successfully launch products.
● Capitalized on Mobile growth by launching mobile products - FirstCry.com Mobile Web,
Android & iOS Apps.
● Ability to utilise SQL & multiple data sources to help validation & analysis the customers
behaviour and make better decisions about the products.
behaviours & needs through research and analysis, prioritisation of new features and enhancements to existing features for delivering high-impact products throughout the lifecycle.
● Planned & built a SaaS based Cross-channel communication, deep data driven segmentation and personalization tools to automate & personalise user engagement campaigns based on their
behaviour and attributes to send out Push & In App notifications and other communications.
● Managed the entire API Development & Integration project with leading E-commerce players
like Paytm, Flipkart, Snapdeal, Huggies, etc.
● Have gained strong experience by working on native mobile apps (IOS and Android) and driving strategy for the apps used by million+ users
● Driving overall Product Leadership, Management and Strategy across all Product lines,
delivering on Web, Mobile Apps & SaaS platforms by following agile methodologies with a
focus to improve user engagement & conversions of our B2C audience & B2B partners.
● Provide valuable insight for Product marketing campaigns by creating amazing user experiences
to crush competition.
● Understand the competitive landscape, and use customer feedback to identify new market
opportunities and develop strategies for capturing those opportunities.
● Partnered with go-to-market teams to successfully launch products.
● Capitalized on Mobile growth by launching mobile products - FirstCry.com Mobile Web,
Android & iOS Apps.
● Ability to utilise SQL & multiple data sources to help validation & analysis the customers
behaviour and make better decisions about the products.
Leadership, Go, Manager, Native, Web, App, Development, Growth, Apps, Management, Agile methodologies, Integration, Marketing, Product Manager, Saas, B2C, E-commerce, Agile, B2B, Research, API, Android, IOS, Sql
2010 - 2014
job
WEB SOLUTIONS EXPERT (PRODUCT MANAGER)
DIRECTI WEB TECHNOLOGIES PVT. LTD.
Built & manage the B2B & B2C $50M+ Domain Registration product suite and the world's 2nd
largest domain registration platform by implementing innovative ways for people to use their
domain names and grow their online presence.
● Key responsibilities include giving direction to the product, innovating and revamping user
experience by ushering in creative enhancements, improvements in design and usability
● Managed the entire API Development & Integration project for the B2B partners.
● Planned & built a ticketing system for the customer care team which helped in better
management of issues & escalations by reducing the ticket response time to 30 minutes.
largest domain registration platform by implementing innovative ways for people to use their
domain names and grow their online presence.
● Key responsibilities include giving direction to the product, innovating and revamping user
experience by ushering in creative enhancements, improvements in design and usability
● Managed the entire API Development & Integration project for the B2B partners.
● Planned & built a ticketing system for the customer care team which helped in better
management of issues & escalations by reducing the ticket response time to 30 minutes.
Design, API, B2B, Usability, B2C, Product Manager, Integration, Management, Usability & UX, Development, Web, Direction, Online, Manager
My education
University of Mumbai
MBA, Marketing
MBA, Marketing
University of Mumbai
Masters, N/a
Masters, N/a
University of Mumbai
Bachelors, Commerce & Economics
Bachelors, Commerce & Economics
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