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Senior
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0
jobs
Reliable and experienced sales and stock management.
Simon Smith
,
IPSWICH, United Kingdom
Experience
Other titles
Skills
I'm offering
A business management graduate with 7 years management experience and 14 years customer service experience; including KRA management, coaching, IT, administration and H&S responsibilities. Specialising in Excel and Google database creation and maintainenace, invoicing and Customer Service.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Icewatch Regional Operations Manager
unknown.
● Organise stock and equipment deliveries and collections.
● Organise and implement stock checks, plant maintenance and auditing.
● Coaching team and auditing compliance of service completion for 454 sites.
● IOSH qualified to ensure operators and our office are operating to H&S
standards.
● Creating site maps for optimal performance.
● Administration, planning and reporting duties.
● Presentations and training to operators and customers.
● Creating databases and forms to track and improve customer and operational
service.
● People management of 30+ teams.
● Monitor KRAs and implement changes to hit targets.
● Organise team members to accomplish targets.
● Day to day management of regional gritting operations.
● Diary management - Outlook.
● Survey creation and manage implementation.
● To ensure stock file is correct and up to date.
● To ensure operators' documents are up to date.
● To order stock and supplies.
● Site visits for setup, risk management and team evaluation.
● To serve customers on the phone and in face to face environments.
● Organise and implement stock checks, plant maintenance and auditing.
● Coaching team and auditing compliance of service completion for 454 sites.
● IOSH qualified to ensure operators and our office are operating to H&S
standards.
● Creating site maps for optimal performance.
● Administration, planning and reporting duties.
● Presentations and training to operators and customers.
● Creating databases and forms to track and improve customer and operational
service.
● People management of 30+ teams.
● Monitor KRAs and implement changes to hit targets.
● Organise team members to accomplish targets.
● Day to day management of regional gritting operations.
● Diary management - Outlook.
● Survey creation and manage implementation.
● To ensure stock file is correct and up to date.
● To ensure operators' documents are up to date.
● To order stock and supplies.
● Site visits for setup, risk management and team evaluation.
● To serve customers on the phone and in face to face environments.
Administration, Coaching, Training, Risk Management, Management, Service, Compliance, People management, Implementation, Office, UP, Manager
2010 - 2018
job
Wickes Building Supplies Operations Manager
unknown.
● Auditing, H&S and compliance.
● Fire Marshall, First Aider and Manual Handling Champion.
● Administration, P&L and reporting duties.
● Created databases, forms and websites to track and improve customer service.
● People management of 20+ team including retail and sales.
● Monitor KRAs and implement changes to hit targets.
● Organise team members to accomplish targets.
● To ensure store is operating to H&S standards.
● Wage and rota management.
● Open and close store and manage day to day operations.
● Diary management - Google.
● Train employees on using Google Apps and Citrix.
● To ensure stock file is correct and up to date.
● To ensure customer orders are up to date.
● To order stock and supplies.
● Complete daily and weekly banking.
● To serve customers on the till, phone and shop floor.
● Fire Marshall, First Aider and Manual Handling Champion.
● Administration, P&L and reporting duties.
● Created databases, forms and websites to track and improve customer service.
● People management of 20+ team including retail and sales.
● Monitor KRAs and implement changes to hit targets.
● Organise team members to accomplish targets.
● To ensure store is operating to H&S standards.
● Wage and rota management.
● Open and close store and manage day to day operations.
● Diary management - Google.
● Train employees on using Google Apps and Citrix.
● To ensure stock file is correct and up to date.
● To ensure customer orders are up to date.
● To order stock and supplies.
● Complete daily and weekly banking.
● To serve customers on the till, phone and shop floor.
Administration, Websites, Retail, Management, Customer service, Sales, Service, Compliance, People management, Banking, Citrix, Apps, Google, UP, Manager, Google Apps
My education
2005
-
2008
University Campus Suffolk
Bachelors, Business Management 2:1
Bachelors, Business Management 2:1
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