$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Head of IT specialising in systems implementation and transformation
Marcus Cleaver
,
Ventnor, United Kingdom
Experience
Other titles
Skills
I'm offering
A commercially focused, analytical and experienced Business Systems implementation specialist with extensive Dynamics NAV and NetSuite ERP knowledge.
Head of IT with excellent communication, negotiation and influencing skills at all levels. Have good strategic vision and planning ability, as well as extensive experience within a number of different business environments of delivering value to an organisation from the best use of Information Technology. Has experience of managing teams and working collaboratively with many different groups. Strong IT technical knowledge and a proven ability to manage and complete complex projects to the highest quality standards, with meticulous attention to detail and within agreed budgets and deadlines.
Head of IT with excellent communication, negotiation and influencing skills at all levels. Have good strategic vision and planning ability, as well as extensive experience within a number of different business environments of delivering value to an organisation from the best use of Information Technology. Has experience of managing teams and working collaboratively with many different groups. Strong IT technical knowledge and a proven ability to manage and complete complex projects to the highest quality standards, with meticulous attention to detail and within agreed budgets and deadlines.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Available
My experience
2017 - 2018
job
Head of IT
Infrastructure and Systems.
Buckinghamshire
As part of the senior management team, reporting to the UK & ROI Operations Director and CEO I was responsible for the IT Function within the organisation within UK and Europe.
Prior to my joining, all the IT function was carried out by an internal support resource and a number of third-party contract resource. Following a full review of all business systems and processes, I developed and implemented an IT Plan and Technology Roadmap with a strategy to facilitate improved customer experience within all interactions, namely: Sales, Customer Services, Field Engineering, Web and Social Media. Nurtured a collaborative approach with all stakeholders, management, teams to deliver the IT Plan to support the business growth. A team of 4 plus 2 contract resource recruited to support a major programme of investment in Cloud adoption, Infrastructure and Systems. Previously there had been no clear IT procurement strategy and so developed existing and formed new relationships with a number of key suppliers, adopting industry standards and 'best of breed 'in a number of cases. Ensured that all service levels and project deliverables were met and costs within budget.
• Desktop, laptop and Server infrastructure all standardised using Dell solutions
• Office 365, SharePoint and Azure Cloud storage implemented replacing on premise Mail and File services
• Implemented enterprise Network, Security and Wi-Fi in offices, Warehouse and production facilities using Cisco solutions.
• NetSuite - ERP - Although selected and implemented in 2016, this had only covered Financials and basic stock handling. Extended to include Stock Management, Warehouse Management, CRM and Purchase Order Management, Expense Management.
• Field Engineering - Implemented Field Aware and integration with NetSuite.
• eCommerce - NetSuite 'Suite Commerce' platform implemented replacing existing WordPress and Shopify sites.
• Telephony - Mobile - Standardised on Samsung Android mobile devices Phones and Tablets. Fixed Line - Mitel solution for customer service / call centre
• M2M - Worked in collaboration with Product engineering team on communication and telemetry platform for machines on-site
• Security - Continually evaluated IT security threats working with outsourced partners to ensure environments are secure and adequately protected
• Compliance - Worked closely with compliance team with BRC Food safety, ISO9001 QMS and GDPR
As part of the senior management team, reporting to the UK & ROI Operations Director and CEO I was responsible for the IT Function within the organisation within UK and Europe.
Prior to my joining, all the IT function was carried out by an internal support resource and a number of third-party contract resource. Following a full review of all business systems and processes, I developed and implemented an IT Plan and Technology Roadmap with a strategy to facilitate improved customer experience within all interactions, namely: Sales, Customer Services, Field Engineering, Web and Social Media. Nurtured a collaborative approach with all stakeholders, management, teams to deliver the IT Plan to support the business growth. A team of 4 plus 2 contract resource recruited to support a major programme of investment in Cloud adoption, Infrastructure and Systems. Previously there had been no clear IT procurement strategy and so developed existing and formed new relationships with a number of key suppliers, adopting industry standards and 'best of breed 'in a number of cases. Ensured that all service levels and project deliverables were met and costs within budget.
• Desktop, laptop and Server infrastructure all standardised using Dell solutions
• Office 365, SharePoint and Azure Cloud storage implemented replacing on premise Mail and File services
• Implemented enterprise Network, Security and Wi-Fi in offices, Warehouse and production facilities using Cisco solutions.
• NetSuite - ERP - Although selected and implemented in 2016, this had only covered Financials and basic stock handling. Extended to include Stock Management, Warehouse Management, CRM and Purchase Order Management, Expense Management.
• Field Engineering - Implemented Field Aware and integration with NetSuite.
• eCommerce - NetSuite 'Suite Commerce' platform implemented replacing existing WordPress and Shopify sites.
• Telephony - Mobile - Standardised on Samsung Android mobile devices Phones and Tablets. Fixed Line - Mitel solution for customer service / call centre
• M2M - Worked in collaboration with Product engineering team on communication and telemetry platform for machines on-site
• Security - Continually evaluated IT security threats working with outsourced partners to ensure environments are secure and adequately protected
• Compliance - Worked closely with compliance team with BRC Food safety, ISO9001 QMS and GDPR
Office, Service, Compliance, Engineering, Security, Technology, It, Support, Growth, Infrastructure, Ceo, Network, Organization, Storage, Server, Web, Safety, Production, Enterprise, Processes, Social, Basic, ERP, Social Media, Android, Ecommerce, Office 365, CRM, Azure, Shopify, SharePoint, Budget, Customer experience, Wordpress, Cloud, GDpr, Cisco, Procurement, ROI, Management, Customer service, Integration, Sales
2011 - 2017
job
NAV System Manager
TNT Post UK.
I was responsible for managing a major IT programme encompassing Microsoft Dynamics NAV implementation, software development and infrastructure migration. All of which facilitated major business restructuring and standardisation of ERP finance systems and processes along with a high level of automation. This culminated in the creation of a central finance shared service centre covering all finance, procurement, HR, Legal office functions, which resulted in significant benefits to the business in efficiencies and substantial reduction in "back office" costs.
Was responsible for managing the following teams:
Internal Solution Architect, Dev Ops and external Dev teams
Internal and external Network and Server infrastructure teams
Managing relationships with all core vendors
The programme involved a large number of work streams namely:
• Dynamics NAV 2009 R2 - SQL 2008 R2 -Spindle Pro 2008 implementation including customisation.
• NAV-CRM integration
• SharePoint Integration
• Further significant enhancements to NAV to facilitate of business change requirements plus a number of associated developments.
• Upgrades to Dynamics NAV 2013 R2 - SQL 2012 - Spindle Pro 2012
◦ Upgrades to Dynamics NAV2016 - SQL 2014, Spindle Pro 2012 64, Pro6 64 bit, Continia Document Capture/Output.
◦ Currently using: Full financials, SOP, POP, Jobs
• Implementation of Jet Essentials and Enterprise Business Intelligence and Reporting for NAV
• Integration with SAPFICO, SRM
• Infrastructure migrations:
◦ To a new hosting partner,
◦ To a new VDI solution partner
Due to the nature of the systems and off premise Data Centre locations. Security and mitigating risks were key in both design and set up of processes and procedures for on-going day-to-day vendor management.
Was responsible for managing the following teams:
Internal Solution Architect, Dev Ops and external Dev teams
Internal and external Network and Server infrastructure teams
Managing relationships with all core vendors
The programme involved a large number of work streams namely:
• Dynamics NAV 2009 R2 - SQL 2008 R2 -Spindle Pro 2008 implementation including customisation.
• NAV-CRM integration
• SharePoint Integration
• Further significant enhancements to NAV to facilitate of business change requirements plus a number of associated developments.
• Upgrades to Dynamics NAV 2013 R2 - SQL 2012 - Spindle Pro 2012
◦ Upgrades to Dynamics NAV2016 - SQL 2014, Spindle Pro 2012 64, Pro6 64 bit, Continia Document Capture/Output.
◦ Currently using: Full financials, SOP, POP, Jobs
• Implementation of Jet Essentials and Enterprise Business Intelligence and Reporting for NAV
• Integration with SAPFICO, SRM
• Infrastructure migrations:
◦ To a new hosting partner,
◦ To a new VDI solution partner
Due to the nature of the systems and off premise Data Centre locations. Security and mitigating risks were key in both design and set up of processes and procedures for on-going day-to-day vendor management.
Security, Manager, UP, Processes, Enterprise, VDI, Server, Office, Software, Development, Infrastructure, Microsoft Dynamics NAV, Vendor Management, Implementation, Hosting, It, Design, Service, Network, Dynamics NAV, Finance, Integration, Management, Procurement, Automation, ERP, SharePoint, Software development, CRM, Business Intelligence, Sql
2010 - 2011
freelance
NetSuite Project Manager/Consultant
Bluebridge One Solutions Ltd.
Working within a Professional Services Team of a NetSuite partner, where I was responsible for managing the full project lifecycle of NetSuite and One World ERP, Web Store implementations and enhancement projects. The activities include pre-sales support, project management, business analysis and functional design, application testing, installation, configuration, training and support, in most instances managing both internal, external and third-party resources.
Design, Project Management, Business Analysis, Project Manager, Training, ERP, Management, Sales, Support, Testing, Web, Manager
2008 - 2009
freelance
Dynamics NAV Consultant/Project Manager
Clarita Ltd.
Working within the consulting services team of a Dynamics NAV partner, I was responsible for managing a number of Dynamics NAV client implementation, upgrade and enhancement projects. I was also involved in an internal programme of process improvement throughout the team focussing on resource management and the delivery of technical consulting services to the customer.
Project Manager, Consulting, Management, Dynamics NAV, Implementation, Resource management, Manager
2008 - 2008
freelance
Dynamics NAV Consultant/Project Manager
TSG Ltd.
Working within the professional services team of a Dynamics NAV partner, I was responsible for managing a number of Dynamics NAV client implementation, upgrade and enhancement projects throughout the full project life cycle. The activities included pre-sales support, project management, business analysis and functional design, product installation, configuration, training and support.
Design, Project Management, Business Analysis, Project Manager, Training, Management, Sales, Dynamics NAV, Support, Implementation, Manager
2007 - 2008
job
Project Manager
MMD (Shipping Services) Ltd.
I joined on a nine-month assignment to manage the implementation of chosen ERP solution, working with the senior management and project team to deliver a replacement solution, using Microsoft Dynamics NAV v5.00 and Link fresh from Anglia Business Solutions. I was responsible for the full project management and implementation which was being carried out in conjunction with a significant infrastructure upgrade programme.
My main achievements were to work with the management team, solution vendor and third-party customers and suppliers to implement a Microsoft Dynamics NAV ERP solution that met the requirements specified in the project brief, on time and within budget whilst operating within difficult trading conditions.
My main achievements were to work with the management team, solution vendor and third-party customers and suppliers to implement a Microsoft Dynamics NAV ERP solution that met the requirements specified in the project brief, on time and within budget whilst operating within difficult trading conditions.
Project Management, Project Manager, Budget, ERP, Management, Dynamics NAV, Implementation, Microsoft Dynamics NAV, Infrastructure, Manager
2006 - 2007
job
Project and Implementation Manager
Pentax UK.
Working jointly with both the UK management and European group IT teams to deliver a single pan-European ERP solution, using Microsoft Dynamics (Navision v4.03). I have been responsible for the full project management of the UK implementation, which was being carried out in conjunction with a significant two-year change programme within the UK business. The UK business included Sales, Marketing, Service and Repair functions across 4 divisions.
This included working with Business Process Owners and Super Users across all areas of the business to analyse and document existing processes and develop review workshops. Create functional requirement documents and manage prototyping, development and testing, documentation and deployment processes.
My main achievements were working closely with the management team to deliver an ERP application implementation that met all the requirements of the business whilst enabling a large number of changes to the core business processes to be completed within an ISO 9001 framework, thus realising a number of trading benefits both within the UK and Europe.
This included working with Business Process Owners and Super Users across all areas of the business to analyse and document existing processes and develop review workshops. Create functional requirement documents and manage prototyping, development and testing, documentation and deployment processes.
My main achievements were working closely with the management team to deliver an ERP application implementation that met all the requirements of the business whilst enabling a large number of changes to the core business processes to be completed within an ISO 9001 framework, thus realising a number of trading benefits both within the UK and Europe.
Service, Manager, Processes, Framework, Development, Testing, Implementation, Workshops, It, Marketing, Sales, Navision, Management, Deployment, ERP, Prototyping, Project Management
2001 - 2005
job
Project and Implementation Director
Dataday Computer Systems Limited.
Working within a systems integrator and infrastructure services division of a software and IT services company. I was responsible for the implementation and delivery of a range of IT solutions, services and infrastructure projects. I managed a team of technical consultants, installation/support engineers, third party consultants and providers along with working closely with pre and post sales teams. A key aspect of my role was to manage, develop and maintain relationships both internally within the business and externally with customers, partners, consulting service companies, hardware and software manufacturers and vendors whilst maintaining overall responsibility for project delivery.
My main achievements were the development of the IT services business within the company, resulting in the management of a number of support contracts and delivery of a large number of significant projects timely, effectively and within budget. Details of some of the projects managed:
Thorogood Associates, West London, USA, Bangalore.
Overall responsibility for the management of the whole outsourced IT support function at all sites together with the implementation of a number of projects:
• Major upgrade of messaging platform to Microsoft Exchange 2003.
• Major upgrade to Windows 2003 server environment.
• Relocation of UK head office data centre.
• Design, build and implement technical architecture for two client hosting environments.
• Primary consultant working with client on producing company IT security policy.
• Deployment of updated security strategy resulting in overhaul of firewall, inter-site VPN connectivity and remote working.
Seiko Optical Europe, Gloucester, Gloucestershire and Germany.
I was responsible for the implementation of a major project to set up a new UK head office. The organisation needed to seamlessly transfer its production, sales and marketing and finance operations to this new location. The scope of this project encompassed the procurement and installation of all infrastructure, voice and data services and implementation of European group applications.
Pentax UK, Slough, Berkshire.
I was responsible for the management of second line support of core systems and all consultancy services provided to the company, together with management of a number of projects specifically:
• Deployment of enhanced EDI solutions with all their major customers.
• Implementation of ecommerce environment for both retail customer trading and warranty recording.
• Windows NT and 2000 to Windows 2003 active directory environment.
• Computer room re-design.
• Major server consolidation.
• Citrix and thin client deployment throughout organisation.
Cannon-Avent, London, Essex and USA.
I was the technical project manager to review the company's existing WAN/LAN environment. The scope encompassed a full review of all the network topology, equipment and vendors in order to firstly improve performance to cope with the significant increase in network traffic and secondly provide a plan for the way forward, as the company faced significant growth in its UK and overseas operations. Ultimately this resulted in working on the implementation of a VOiP solution and a programme of server consolidation and implementation of a centralised SAN environment.
Hawker Pacific Aerospace (Lufthansa Technik Group) Middlesex, Germany and USA.
I was responsible for providing project management, business analysis and technical consultancy to a number of projects within the maintenance, repair and overhaul facility located in Hayes. Projects included:
• Implementation of Windows terminal services and thin client environment.
• Upgrade of messaging platform to Microsoft Exchange 2000.
• Review and on-going programme of upgrades of all major server platforms, Windows and HPUX.
• Upgrade to Windows 2003 active directory server environment.
My main achievements were the development of the IT services business within the company, resulting in the management of a number of support contracts and delivery of a large number of significant projects timely, effectively and within budget. Details of some of the projects managed:
Thorogood Associates, West London, USA, Bangalore.
Overall responsibility for the management of the whole outsourced IT support function at all sites together with the implementation of a number of projects:
• Major upgrade of messaging platform to Microsoft Exchange 2003.
• Major upgrade to Windows 2003 server environment.
• Relocation of UK head office data centre.
• Design, build and implement technical architecture for two client hosting environments.
• Primary consultant working with client on producing company IT security policy.
• Deployment of updated security strategy resulting in overhaul of firewall, inter-site VPN connectivity and remote working.
Seiko Optical Europe, Gloucester, Gloucestershire and Germany.
I was responsible for the implementation of a major project to set up a new UK head office. The organisation needed to seamlessly transfer its production, sales and marketing and finance operations to this new location. The scope of this project encompassed the procurement and installation of all infrastructure, voice and data services and implementation of European group applications.
Pentax UK, Slough, Berkshire.
I was responsible for the management of second line support of core systems and all consultancy services provided to the company, together with management of a number of projects specifically:
• Deployment of enhanced EDI solutions with all their major customers.
• Implementation of ecommerce environment for both retail customer trading and warranty recording.
• Windows NT and 2000 to Windows 2003 active directory environment.
• Computer room re-design.
• Major server consolidation.
• Citrix and thin client deployment throughout organisation.
Cannon-Avent, London, Essex and USA.
I was the technical project manager to review the company's existing WAN/LAN environment. The scope encompassed a full review of all the network topology, equipment and vendors in order to firstly improve performance to cope with the significant increase in network traffic and secondly provide a plan for the way forward, as the company faced significant growth in its UK and overseas operations. Ultimately this resulted in working on the implementation of a VOiP solution and a programme of server consolidation and implementation of a centralised SAN environment.
Hawker Pacific Aerospace (Lufthansa Technik Group) Middlesex, Germany and USA.
I was responsible for providing project management, business analysis and technical consultancy to a number of projects within the maintenance, repair and overhaul facility located in Hayes. Projects included:
• Implementation of Windows terminal services and thin client environment.
• Upgrade of messaging platform to Microsoft Exchange 2000.
• Review and on-going programme of upgrades of all major server platforms, Windows and HPUX.
• Upgrade to Windows 2003 active directory server environment.
Software, Security, It, Citrix, Hosting, Voip, Support, Growth, Implementation, Infrastructure, Hardware, Development, Architecture, Office, Organization, Server, EDI, Production, SAN, WAN, USA, Contracts, UP, Manager, Contracts, Design, Project Management, It support, Ecommerce, Business Analysis, Project Manager, Retail, Budget, Active Directory, SoMe, Exchange, Marketing, Deployment, Consulting, Procurement, Management, Sales, Finance, Windows, Firewall, Network, Service
1992 - 2000
job
Project Team Leader
unknown.
Glaxo SmithKline UK, West London and Hertfordshire.
I managed the technical stream of a number of programmes of work all relating to the delivery of IT services to the management, sales, marketing and administration support functions within the UK Sales business These included a significant number of projects including:
• A substantial number of business application deployments.
• Major deployment of desktop environment based on Windows NT with core business applications. This was carried out utilising automated installer, build and testing tools to improve desktop and application delivery to a significant user group.
• A large number of technical infrastructure improvements.
I managed the technical stream of a number of programmes of work all relating to the delivery of IT services to the management, sales, marketing and administration support functions within the UK Sales business These included a significant number of projects including:
• A substantial number of business application deployments.
• Major deployment of desktop environment based on Windows NT with core business applications. This was carried out utilising automated installer, build and testing tools to improve desktop and application delivery to a significant user group.
• A large number of technical infrastructure improvements.
Marketing, Administration, Deployment, Management, Sales, Windows, It, Support, Infrastructure, Testing
1990 - 1992
job
Project Manager
Walker Greenbank plc.
Hertfordshire and Leicestershire.
During this time, I managed a number of projects at various operating companies and also at head office.
• Implemented after sales database solution at engineering company.
• MRP system implementation at engineering company.
• Implementation of a LAN environment supporting head office executive, finance and administration users.
During this time, I managed a number of projects at various operating companies and also at head office.
• Implemented after sales database solution at engineering company.
• MRP system implementation at engineering company.
• Implementation of a LAN environment supporting head office executive, finance and administration users.
Administration, Project Manager, Database, Sales, Finance, Engineering, Implementation, Office, Manager
1988 - 1990
job
Business Systems Support Analyst
Blenheim Exhibitions Group plc.
In my role as business systems support analyst within the finance and IT directorate I worked on a project to review the financial and management reporting systems culminating in the production of a system requirements specification. This involved analysis and understanding of business requirements and documentation. I subsequently worked on the project team responsible for the selection of a solution and ultimate implementation of Sun Accounts financial system.
Management, Finance, It, Support, Analyst, Implementation, Management Reporting, Production
1983 - 1988
job
Assistant Computer Manager
Godfrey Davis Holdings plc.
West London and Hertfordshire.
In my various roles starting as computer support technician and culminating in the position of assistant computer manager, I was involved in a number of projects including:
• The implementation of a vehicle administration, parts point of sale and stock control systems.
• The implementation of a vehicle contract hire system.
• The implementation of the CODA IAS financial system.
My most significant achievements were to build and develop support relationship between the IS function and the business user community.
In my various roles starting as computer support technician and culminating in the position of assistant computer manager, I was involved in a number of projects including:
• The implementation of a vehicle administration, parts point of sale and stock control systems.
• The implementation of a vehicle contract hire system.
• The implementation of the CODA IAS financial system.
My most significant achievements were to build and develop support relationship between the IS function and the business user community.
Administration, Support, Implementation, Community, Manager
My education
1975
-
1980
n/a
HighSchoolOrEquivalent, 8 Subjects
HighSchoolOrEquivalent, 8 Subjects
Marcus' reviews
Marcus has not received any reviews on Worksome.
Contact Marcus Cleaver
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Marcus directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark