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David Kigira
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2016 - ?
temp
Infrastructure Engineer
unknown.
Contract
From supporting a Windows 10 migration, I have brought considerable strength to supporting IT
Services to a large workforce across multiple sites. With additional skills in Linux (Debian) and Mac OS
systems, I bring a multifaceted skill set to manage system environments across different platforms.
* A participant in the mass roll-out of Windows 10.
* Onsite analysis, diagnosis and resolution of desktops, laptops and other mobile devices.
* Diagnose and quickly resolve a wide range of Windows, MAC and Linux applications
* Supporting the service desk operation in ticket management, problem solving and solutions.
* Troubleshoot various technical issues dealing with printers, network, and phone systems.
* Liaised with users across the business including partners to enact timely solutions for SLA targets.
* Specialising in Operating Systems optimization, maintenance, upgrades, migrations, updates and other configurations.
From supporting a Windows 10 migration, I have brought considerable strength to supporting IT
Services to a large workforce across multiple sites. With additional skills in Linux (Debian) and Mac OS
systems, I bring a multifaceted skill set to manage system environments across different platforms.
* A participant in the mass roll-out of Windows 10.
* Onsite analysis, diagnosis and resolution of desktops, laptops and other mobile devices.
* Diagnose and quickly resolve a wide range of Windows, MAC and Linux applications
* Supporting the service desk operation in ticket management, problem solving and solutions.
* Troubleshoot various technical issues dealing with printers, network, and phone systems.
* Liaised with users across the business including partners to enact timely solutions for SLA targets.
* Specialising in Operating Systems optimization, maintenance, upgrades, migrations, updates and other configurations.
Linux, Management, Windows, Mac, Service, Network, It, Infrastructure, Debian
2016 - 2016
temp
IT Support Engineer
Marshall Aerospace & Defence Group.
Fixed Term Contract
* Injected to provide enhanced support to achieve full clearance of Service Desk tickets.
* Met the challenge of clearing a major backlog of unresolved incidents with full reporting.
* Supported change initiatives to strength service desk operations for a 2000-strong workforce.
* Liaised with customers across the business to enact timely solutions for SLA targets.
* Solution-focused impacting on basic patching to OS configurations, Active Directory and Exchange
Server administration, networking, application deployment and hardware support.
* Injected to provide enhanced support to achieve full clearance of Service Desk tickets.
* Met the challenge of clearing a major backlog of unresolved incidents with full reporting.
* Supported change initiatives to strength service desk operations for a 2000-strong workforce.
* Liaised with customers across the business to enact timely solutions for SLA targets.
* Solution-focused impacting on basic patching to OS configurations, Active Directory and Exchange
Server administration, networking, application deployment and hardware support.
Administration, It support, Active Directory, Networking, Exchange, Deployment, Service, It, Support, Hardware, Server, Basic
2015 - 2016
temp
System Analyst
British Gas.
Fixed Term Contract
* Managed a Linux based network of over 300 production services on Amazon Web Services.
* Supported infrastructure development and a 250k strong user base across geographical regions.
* Specialised in diagnostics and solution ownership of various technologies, faults and system errors.
* Monitored system performance and liaised with engineering teams to resolve breakdowns.
* Managed CRM system and problem management systems to achieve SLA targets on resolutions.
* Communicated downtimes direct to customers and proactively managed alerts in customer settings.
* Managed real-time updates and analysis to achieve targets of a 2 hour resolution time.
* Managed a Linux based network of over 300 production services on Amazon Web Services.
* Supported infrastructure development and a 250k strong user base across geographical regions.
* Specialised in diagnostics and solution ownership of various technologies, faults and system errors.
* Monitored system performance and liaised with engineering teams to resolve breakdowns.
* Managed CRM system and problem management systems to achieve SLA targets on resolutions.
* Communicated downtimes direct to customers and proactively managed alerts in customer settings.
* Managed real-time updates and analysis to achieve targets of a 2 hour resolution time.
Linux, CRM, Amazon Web Services, Management, Web Services, Network, Engineering, Analyst, Infrastructure, Development, Amazon, Web, Production
2015 - 2015
temp
Support Analyst
Anglia Ruskin University.
Fixed Term Contract
* Provided technical support to a 700-user based across Cambridge and Chelmsford sites.
* Managed phishing solutions, security of networks and systems and applications.
* Administered and managed Windows Server environments to achieve SLA.
* Specialised in problem-solving, diagnostics and solutions for Active Directory, Exchange and VMware
* Supported hardware deployment, maintenance and user training of Mac and iPad systems.
* Optimised network resources to achieve performance; logged and managed support calls.
* Delivered technical support via remote solutions, onsite and referral to 3 rd party vendors.
* Provided technical support to a 700-user based across Cambridge and Chelmsford sites.
* Managed phishing solutions, security of networks and systems and applications.
* Administered and managed Windows Server environments to achieve SLA.
* Specialised in problem-solving, diagnostics and solutions for Active Directory, Exchange and VMware
* Supported hardware deployment, maintenance and user training of Mac and iPad systems.
* Optimised network resources to achieve performance; logged and managed support calls.
* Delivered technical support via remote solutions, onsite and referral to 3 rd party vendors.
Training, Active Directory, Exchange, VMware, Deployment, Windows server, Windows, Mac, Network, Security, Support, Analyst, Hardware, Server
2012 - 2015
job
IT Helpdesk Support Officer & Webmaster
University of Cambridge.
* Delivered 1st, 2nd and 3rd line technical support for all system users across the University remit.
* Provided full network support and software development services to SLA priorities.
* Maintained Apache web servers, programmed servers and databases in PHP, Java, HTML and MySQL
* Full database administration, query development and results reporting.
* Managed windows domains, enterprise solutions and security applications across networks.
* Specialised in developing security solutions for networks, servers and end-user systems.
* Provided full network support and software development services to SLA priorities.
* Maintained Apache web servers, programmed servers and databases in PHP, Java, HTML and MySQL
* Full database administration, query development and results reporting.
* Managed windows domains, enterprise solutions and security applications across networks.
* Specialised in developing security solutions for networks, servers and end-user systems.
Windows, Enterprise, Web, Software, Development, Support, It, Webmaster, Security, Network, Php, Database administration, Apache, Database, Software development, HTML/CSS/Javascript, Administration, Java, Mysql, Html
2011 - 2012
job
Technical Support Technician
Accountz.com.
* Provided network and software technical support to internal customers and colleagues.
* Achieved SLA targets on customer service, problem-solving and solution implementation.
* Specialised in software testing, diagnostics, development and improvement reports.
* Delivered training on-site with customers to achieve skill development and competency.
* Achieved SLA targets on customer service, problem-solving and solution implementation.
* Specialised in software testing, diagnostics, development and improvement reports.
* Delivered training on-site with customers to achieve skill development and competency.
Training, Customer service, Service, Network, Support, Implementation, Testing, Development, Software
2010 - 2011
job
Field Support Technician
unknown.
Fixed Term Contract
* Provided on-site customer support for hardware, software, network and telephony solutions.
* Adapted customer approaches to build strong relationships and improve technological skill.
* Provided on-site customer support for hardware, software, network and telephony solutions.
* Adapted customer approaches to build strong relationships and improve technological skill.
Network, Support, Hardware, Software
2010 - 2010
temp
Technician
Virgin Media.
Fixed Term Contract
* Accountable for the maintenance and repair of Cable TV, Broadband and Telecoms networks.
* Installed Virgin Media Business services and products on-site with customers to SLA targets.
* Led problem-solving and diagnostics; demonstrated the ability to build customer relationships.
* Accountable for the maintenance and repair of Cable TV, Broadband and Telecoms networks.
* Installed Virgin Media Business services and products on-site with customers to SLA targets.
* Led problem-solving and diagnostics; demonstrated the ability to build customer relationships.
TV, LED
2009 - 2010
job
Owner | Technical Specialist
Orchard Computing.
* Launched own business specialising in hardware repairs, maintenance and upgrades, software and security solutions, encryption and data recovery, virus and spyware removal.
* Specialised in advanced security solutions for desktop and networked customer environments.
* Specialised in advanced security solutions for desktop and networked customer environments.
Security, Hardware, Software
2008 - 2008
job
PC Technician
HISTORIC.
PC
2007 - 2008
job
Customer Services Advisor
Tesco.
2007 - 2007
job
PC Technician
Reboot Red2Green.
PC
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