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System Engineer
vamsi krishna
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Server Administrator with over 11 years' experience in IT infra end user support. A motivational team member with the ability to align cross-functional teams with business objectives to achieve key metrics.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Senior System Engineer
Around29 Digital Media Solutions.
• Installing, configuring, monitoring & troubleshooting Hardware and OS related problems.
• Installation, configuration and support of Windows Workstations and Servers
• Monitoring and troubleshooting Servers Events, Memory & CPU utilization
• Planning & Performing Firmware Upgrade activities
• Coordinate installation and upgrade activities to minimize downtime.
• Experience in working with tickets assigned on central management ticketing tool
• Support infrastructure planned maintenance and outages
• Update the status to team and communicating with other team members for certain issues
• Deploying new Virtual Machines by using standard templates & ISO images
• Configuring VM's as per requirements and Installing VMware tools
• Migrating Virtual Machines (VMotion & SVMotion)
• Performing VM Snapshots, Templates, Clones, Migration and Storage Migration
• Creating templates and patching with latest updates
• Servers provision, build & decommission as per the client requests through Change Management process
• Resolving /updating Alerts generated through SCOM & SolarWinds monitoring tools.
• Handling Incidents, Service Requests & Change Requests (ITIL Change Management)
• Creating and implementing Change Requests as per Planned Schedule
• Coordinating with Vendors and resolving hardware problems
• Coordinating with Data Center engineers where On-site support is required
• Updating the status to global team and communicating with them for certain outage issues
• Installation, configuration and support of Windows Workstations and Servers
• Monitoring and troubleshooting Servers Events, Memory & CPU utilization
• Planning & Performing Firmware Upgrade activities
• Coordinate installation and upgrade activities to minimize downtime.
• Experience in working with tickets assigned on central management ticketing tool
• Support infrastructure planned maintenance and outages
• Update the status to team and communicating with other team members for certain issues
• Deploying new Virtual Machines by using standard templates & ISO images
• Configuring VM's as per requirements and Installing VMware tools
• Migrating Virtual Machines (VMotion & SVMotion)
• Performing VM Snapshots, Templates, Clones, Migration and Storage Migration
• Creating templates and patching with latest updates
• Servers provision, build & decommission as per the client requests through Change Management process
• Resolving /updating Alerts generated through SCOM & SolarWinds monitoring tools.
• Handling Incidents, Service Requests & Change Requests (ITIL Change Management)
• Creating and implementing Change Requests as per Planned Schedule
• Coordinating with Vendors and resolving hardware problems
• Coordinating with Data Center engineers where On-site support is required
• Updating the status to global team and communicating with them for certain outage issues
Change management, ITIL, VMware, Management, Windows, Service, Support, Infrastructure, Hardware, Monitoring, Firmware, Storage, Performing, Solarwinds
2016 - 2018
job
Server Administrator
Cotiviti India Pvt Ltd.
• Successfully Migrated over 3000 user mailboxes from Exchange 2016 to Office 365.
• Knowledge on migrating Shared Mailboxes & Resources and moving On Prem DL's to Cloud.
• Organized and worked on Exchange 2016 environment for the deployment of hybrid environment.
• Applied patches, Service packs and security updates to the servers.
• Prepared migration plans for Exchange 2016 in Organizing in AD for user synchronization and migrations.
• Administered windows server roles and features in connection with the Exchange 2016 -Office 365 hybrid environment.
• Knowledge on creating the tenant account in Office 365 for the business unit.
• Working Knowledge on DirSync Services for directory synchronization with on premise Active Directory.
• Working Knowledge on scheduling User moves via Power shell.
• Tested functionality after migration for users.
• Provisioned user license on need basis.
• Managing MFA user issues in Azure
• Knowledge on implementing MFA across the company.
• Deployment of administrative rights to various support Groups.
• Experience in supporting end user issues.
• Knowledge on migrating Shared Mailboxes & Resources and moving On Prem DL's to Cloud.
• Organized and worked on Exchange 2016 environment for the deployment of hybrid environment.
• Applied patches, Service packs and security updates to the servers.
• Prepared migration plans for Exchange 2016 in Organizing in AD for user synchronization and migrations.
• Administered windows server roles and features in connection with the Exchange 2016 -Office 365 hybrid environment.
• Knowledge on creating the tenant account in Office 365 for the business unit.
• Working Knowledge on DirSync Services for directory synchronization with on premise Active Directory.
• Working Knowledge on scheduling User moves via Power shell.
• Tested functionality after migration for users.
• Provisioned user license on need basis.
• Managing MFA user issues in Azure
• Knowledge on implementing MFA across the company.
• Deployment of administrative rights to various support Groups.
• Experience in supporting end user issues.
Service, Power Shell, Hybrid, Administrator, Power, Server, Office, Support, Security, Office 365, Windows, Windows server, Deployment, Cloud, Exchange, Active Directory, Azure
2009 - 2010
job
Team Lead
C3i Support Services Pvt Ltd.
• Take steps to ensure technicians meet their call efficiency targets.
• Monitor open issues queues and work to distribute follow up activities to ensure issues are closed within agreed-upon time frames.
• Monitor all escalation queues to ensure hand-off times between Tiers, including client resources and third party, are met
• Field technical assistance requests during staffing shortages or Excess Call Volume
• Managed call flow and other workload across all technicians available.
• Oversaw Help Desk Analyst activities including, but not limited to scheduling, daily management, productivity management, objective & goal setting.
• Acted as first level of management escalation for issues requiring leadership attention
• Apply appropriate level of supportive or directive guidance as technicians' competence and confidence level varies for each task or project.
• Escalate subordinates' performance issues and provide feedback consistent with C3i's standard practices.
• Participate in process of selecting high achievers, through various C3i incentive programs Other responsibilities, as guided by Operations Manager.
• Monitor open issues queues and work to distribute follow up activities to ensure issues are closed within agreed-upon time frames.
• Monitor all escalation queues to ensure hand-off times between Tiers, including client resources and third party, are met
• Field technical assistance requests during staffing shortages or Excess Call Volume
• Managed call flow and other workload across all technicians available.
• Oversaw Help Desk Analyst activities including, but not limited to scheduling, daily management, productivity management, objective & goal setting.
• Acted as first level of management escalation for issues requiring leadership attention
• Apply appropriate level of supportive or directive guidance as technicians' competence and confidence level varies for each task or project.
• Escalate subordinates' performance issues and provide feedback consistent with C3i's standard practices.
• Participate in process of selecting high achievers, through various C3i incentive programs Other responsibilities, as guided by Operations Manager.
Leadership, Management, Analyst, UP, Manager
My education
?
-
2004
University of Madras
Bachelors, Computer sciences
Bachelors, Computer sciences
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