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Richard Bowes ,


Experience

25 - 40 years

Other titles

Lean Manager Process Specialist - IT Development Environment Manager Technology Strategy

Skills

Operations Coaching Shared Services Finance Six-sigma + 3 more

I'm offering

• Facing stiff competition in all major markets, Vodafone is under serious pressure to deliver more for less.
Model Office is a key element of Finance Operations FY21 programme to reduce costs whilst delivering
additional value add. Working at pace to enthuse 300 people in 35 teams across 7 locations from Milan
to Istanbul; using the discipline of Lean daily management to expose waste and highlight opportunities;
and driving improvements through RCPS, standardisation, process redesign, automation and supply
chain management. Delivered benefits to date include FTE and external cost savings, strengthened
balance sheet, faster and more accurate reconciliation and reporting, improved staff engagement,
reduced complaints and improved supplier relationships.

• Charged with sustaining Lean in Wealth Management Mortgage Operations post-transformation I
worked with the Director of Lending Operations and her management team to develop their business
plan for 2014. Based on a 1-week diagnostic, I proposed an approach focussed on quality and coached
the teams in their application. During the year FTY rose from 74% to 91%, losses dropped from over
£600k to less than £100k, client complaints fell by 50%, and SLA adherence improved from 80% to 95%.

• Workstream lead in a 5 Lens McKinsey-style lean deployment in RBS Fraud Operations Edinburgh (a 300
FTE telephony and processing centre). Conducted customer diagnostic and design, implementation of
RCPS system and coaching and embedding of all Lean operations standards for Team Managers.


Richard Bowes

C2 General

Markets

United Kingdom

Language

English
Fluently

Ready for


My experience


My education




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