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CX / UX Manager with over a decade of experience

Andrew Scott - Available Immediately, Manchester, United Kingdom


10 - 14 years

Other titles

lead user research user experience designer senior user experience designer user experience design lead head of design & user experience


User Experience User research User testing User stories Prototyping + 25 more

I'm offering

I am user experience manager with over a decade of experience in and around user research, customer and user experience, and managing teams of designers, working with clients such as Bupa, Audi, Barclay’s bank, and co-op bank among others.
My career has spanned across many industries, I have worked in small and large agencies, as well as working in-house, this includes working across multiple sectors from around the world, including banking; healthcare; education; automotive; telecommunications; gaming; retail; sports; government; financial; travel; energy, and e-commerce.
I have an unrivalled passion for creating world-class experiences, helping both users and stakeholders to achieve their goals and objectives, with well thought out research and ongoing analysis being the core principles that help in delivering exceptional results.


United Kingdom
United States

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Oil & Energy Restaurants and cafes E-commerce Automotive Mechanical Or Industrial Engineering + 13 more



Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor


Typically available right away

My experience

2019 - 2019   job
User Experience Lead ING Bank.
Management of the design team, working across the Philippines & Chinese markets launching the first Digital Only bank to launch in the Philippines, working with PO’s to define scope and requirements, management of senior, mid and junior UX/UI Designers.

Conducting user research with the Chinese marketplace to help the bank to understand the marketplace ready for MVP2 launch.
Design, User Experience, Ledelse, User research, Concept Development, Projektledelse, Projektkoordinering, Business strategy

2017 - 2019   job
Experience Director ThisisLDA.
My time at LDA involved heading up the experience department, working in unison with the development team to bring clients products and ideas to life, as well as this we also helped clients with optimisation efforts enabling them to increase their conversion rates, acquire new customers and retain existing ones.
UX Design, User Experience, Digital design, Ledelse, Projektkoordinering, Business strategy, Digital Marketing

2016 - 2017   freelance
User Experience Lead Experian.
Working for Experian on a GOV.UK project with the main aim to increase conversion across a non-linear form.

Working closely with stakeholders and the development team in an agile development environment to deliver an increase in conversion for the product and pass GOV.UK UX Gates.

Making sure that the form and associated native app offering was accessible and passed WCAG Compliance by means of user testing, analysis and report writing.

Working with GDS guidelines.
User Experience, User research, UX, Research, UI, Researcher

My education

2006 - 2009
University of Salford
Design Futures, Design

2001 - 2002
Wigan & Leigh College
GNVQ IT, Information Tedchnology

My resume

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