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jobs
Melisha Dsouza
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - ?
job
F&B Team Member
Crown Plaza London Heathrow.
Taking orders, providing recommendation, providing good customer service,
explaining the menu, managing till, processed customer payments, serving food and setting up tables.
explaining the menu, managing till, processed customer payments, serving food and setting up tables.
Customer service, Service, UP
2017 - 2019
job
Manager
Bar and Restaurant.
-Managing employees, planning, marketing, coordinating and administering hotel
services
-Handling customer complaints and queries
-Creating pricing strategies, competition analysis
-Track hotel revenue, manage budgets, sales figures
-Managing bookings for beach huts on all the online platforms like Booking.com,
Goibibo, Air bnb, Agoda, makemytrip, Trivago and others.
-Plan and coordinate menus
-Respond to customer queries and complaints
-Meet and greet customers, organize table reservations
-Maintaining social media profiles
-Check stock levels, order supplies
-Analyze and plan restaurant and beach huts sales level and profitability
services
-Handling customer complaints and queries
-Creating pricing strategies, competition analysis
-Track hotel revenue, manage budgets, sales figures
-Managing bookings for beach huts on all the online platforms like Booking.com,
Goibibo, Air bnb, Agoda, makemytrip, Trivago and others.
-Plan and coordinate menus
-Respond to customer queries and complaints
-Meet and greet customers, organize table reservations
-Maintaining social media profiles
-Check stock levels, order supplies
-Analyze and plan restaurant and beach huts sales level and profitability
Social Media, Marketing, Sales, Booking, Online, Manager, Social
2016 - 2017
job
Deputy Manager
Kotak.
-in charge of overall training, grooming, development and licensing of individual
advisors
-identify market trends and customer behavior
-Manage advisor teams and formulate marketing strategies to accelerate sales and meet targets
-Review an audit monthly performances and ensure individual sales targets are met
-Attend calls and appointments with HNI and corporate clients along with advisors
-Identify client needs and resources and provide suitable advisory and customer
service to clients
advisors
-identify market trends and customer behavior
-Manage advisor teams and formulate marketing strategies to accelerate sales and meet targets
-Review an audit monthly performances and ensure individual sales targets are met
-Attend calls and appointments with HNI and corporate clients along with advisors
-Identify client needs and resources and provide suitable advisory and customer
service to clients
Marketing, Training, Audit, Sales, Service, Development, Audit, Manager
2015 - 2016
job
Customer Service Officer
Indigo Airline.
Responsibilities include: Reservation - taking bookings, Check-in counters, Handling
extra baggage allowance, boarding passengers, Mishandled baggage, Escorting VIPs,
CIPs, passengers and unaccompanied minors.
extra baggage allowance, boarding passengers, Mishandled baggage, Escorting VIPs,
CIPs, passengers and unaccompanied minors.
Customer service, Service
2015 - 2015
internship
Trainee with Air India office and at Goa
Goa International Airport.
International Airport.
Duration: 3months - 08th July - 04th October 2015(at Goa International Airport)
Responsibilities include: Check-in counters, Mishandled baggage, Gate boarding,
General Declaration, Passenger Segregation.
Duration: 3months - 08th July - 04th October 2015(at Goa International Airport)
Responsibilities include: Check-in counters, Mishandled baggage, Gate boarding,
General Declaration, Passenger Segregation.
Office, International
2013 - 2014
job
Receptionist/Front office
Chowgule Real Estate & Construction Co. Pvt. Ltd.
Receptionist, Office
My education
Don Bosco College
Bachelors, Computer Applications
Bachelors, Computer Applications
Std XII HSSC Arts Carmel higher Secondary School
N/a, N/a
N/a, N/a
St Francis Xavier High School
Secondary, N/a
Secondary, N/a
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